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Groupon Reviews

2.0 Rating 1,153 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,153 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 24%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
I was looking for concerts in Orlando, saw a good one and purchased. I immediately noticed it was not in Orlando even though I was on the Orlando page and hit refund. I was told I could not receive a refund. Why would they advertise an event on the wrong city page! This is the second issue I have had with Groupon refunds. Worst customer service ever.
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Posted 6 years ago
Groupon double charged me and then refused to refund my account. The live chat rep Jayashree B was the only person that I could talk to and she repeated there was nothing she could do to help. I used to use Groupon all the time, but I will not anymore. T
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Posted 6 years ago
You can’t leave a review without it being vetted so how can you let others know of your negative experience if it’s vetted by Groupon. People need to know what to avoid as well as the good.
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Posted 7 years ago
I ordered headphones last night and got a confirmation email for my order. Upon waking this morning, I found another email that said my order had been cancelled because my payment information was incorrect, which it wasn't. When I went to their website to try and re-order the headphones, they were out of stock.
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Posted 7 years ago
I have clicked and clicked and clicked and even clicked again. How do you get to live chat? No matter what I click, I cannot get access to the deal for which I just paid. This should be a click or 2...done.
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Posted 7 years ago
After purchasing 3 memory foam mattresses online from Groupon for £210, I received more a week and when I contacted them about the other two I was told that they can give credit of £46 for the two and there is nothing else they can do. I am so distraught I feel like crying, why these large companies must always seek to rob working people. They don't even care, I keep calling and they either cut me off or just put me on hold for a long indefinitely. I will sue if I have to pay for this phone call, I have been holding for over 20 minutes now. So they gave me an email address to send my issues to which I did and received an automated response that they will get back to me within 24 hours. After 3 days or more I am still waiting, but I got a response to a previous email I sent to Groupon that they can now offer me £20. They finally contacted me and offered me £140 credit which I used plus £60 to re-purchase the missing items. The were not out delivery until 19th when I threatened that I want all of my £200, I received them on 23rd April. The delivery was another terrible experience.
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Posted 7 years ago
I contacted customer service to advise me on rearranging my groupon voucher reservation - followed their instructions, cancelled my booking in order to rearrange. Then the customer service guy tells me oh you can’t rearrange you’re booking because the voucher has expired and because it’s you’ve cancelled it there is nothing we can do for you! Despite me explaining this is what they asked me to do, they would not take responsibility and were very unhelpful. Both individuals on live chat and on the phone were extremely rude and I found them to be unprofessional. There is no common courtesy and manners from customer service at groupon. In today’s world they were horrific to deal with.
Groupon 1 star review on 25th April 2018
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Posted 7 years ago
Inefficient company with rude, unprofessional staff, who do not seem to have technical knowledge.
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Posted 7 years ago
Groupon's customer services is a complete joke..Honestly the worst I have ever experienced. The discounts are not worth it for the amount of stress they cause their customers.. If you are interested Group on: the reference is 58738865. All the conversations will be logged here.. The only Customer care representative who has been even the slightest bit helpful is Francel.. The rest need sacking!! truly shocking!!!
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Posted 7 years ago
Recently bought two heart fitness trackers and only got one deivered. After several weeks of complaints finally got a partial refund rather than the item I bought. Very poor customer service from the chat service
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Posted 7 years ago
Couldn’t redeem voucher. Awful customer Service, Will not contact you back and will not refund you, Avoid at all costs.
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Posted 7 years ago
Note-- this is my first negative review of a company.. BEWARE!! Just a warning to even those of you that think it's great now. like I had once upon a time: 1. The customer satisfaction pledge is false (which is the reason I felt confident about purchasing a trip from the site.. I purchased a trip from a very shady company who did not respond to my efforts to contact and was not as it was advertised. I contacted Groupon 2 days after the purchase for the trip 7 months away, confident that the satisfaction pledge would stand up. No. 2.The customer service is the worst I'd ever seen.. ever. You can only communicate through email, and you only get a canned response (from what I assume is an offshore vendor) is canned and ridiculously irrelevant to your inquiry. There is no phone number, no escalation path- well except for the attorney general, which is now my new path. 3.The Ebates link that advertises cash back.. does not give you cash back, even if it's on the trip you clicked on. The promise of getting cash back is also false. As verified by Ebates. I had used Groupon for years for local purchases, but will never again. This is the worst experience that I've had with any company of it's size. How can it still be operating?
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Posted 7 years ago
We were given a Groupon voucher for afternoon tea at the Birmingham Botanical Gardens as a Christmas present, which had to be used towards the end of April. We tried to book at the end of March, but there were no dates available before the voucher expired and we were unable to get through to Groupon by phone. We rang the Botanical Gardens and eventually spoke to a man called Daniel who was helpful and said he would extend the voucher if needed and help us if we could not sort the voucher out with Groupon. On 3rd April I rang Groupon and finally getting through spoke to a lady who said they would give us the money back but only if she could contact the person who gave us the voucher as a Christmas present - this I felt was unacceptable as it was a present. I emailed the Botanical Gardens as they had offered to extend the voucher and I thought they might be concerned that Groupon was offering us the money back (they would lose income and bad customer experience). I have not heard from Botanical Gardens since my email to them on 3rd April. The customer service has not been good by either party and I would like this resolved asap thank you Jill Griffin.
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Posted 7 years ago
Worst online buying experience ever!!! I am waiting for my order 1 month. The delivery company said that trying to contact me without success and came from my house. I had no call (the phone number was correct) and i was at home the whole day and nobody rings my bell. I contact them they said that i have to go and take my MATTRESS from the pickup point (10km away from my house). I said that is not an option because are offering delivery services and you never reached me as you said in order to schedule an appointment. The answer was ' Yes i know but we can't do anything if you want you can come and pick it, if not wait 7 days to returned back'. I contacted Groupon, i explained them the situation and they said that they can't do anything, i have to wait 10 days more to be returned and then cancel my order and take my money back..i am still waiting for that...
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Posted 7 years ago
Such a shame that Groupon protects businesses more than customers. I purchased Cocktails voucher, now I am unwell and cant use it but they refuse to move the booking date, even if the restaurant itself is fine with moving it. It's upsetting how little they care about their clients. Now restaurant gets £36, groupon commission and the customer big fat zero, shame on you Groupon!
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Posted 7 years ago
These voucher companies offer no help at all,worst customer service ever!
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Posted 7 years ago
Very misleading. Customer service is awful. They waited until I was so done, before they were going to help me.
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Posted 7 years ago
ABSOLUTE SHAMBLES, DO NOT USE....... Lost in transit! I ordered and paid for a rug from the site which had a 7 working day delivery time. On the 8th working day i called the so called 'customer service department' who could not help me. I asked to speak to a manager to be told that they would get a manager to contact me and i would hear back from them in 7-10 working days!!! It has been well over a month and still no call from a manager..what a surprise! I have had numerous online chats trying to sort out the issues and no-one could tell me what they were..... I received an email this week to say that my goods were lost in transit but its OK because I can have Groupon credits to the value of my order...... Are they expecting me to thank them for my credit refund?? This would mean that I would have to order from them again and quite frankly I would never use Groupon again, not while i still have a hole in my a***. They are coming across as crooks who take your money and do not provide the goods, their customer service is appalling and do not have a clue what they are doing or even how to apologize..... My reply to their email is below which may give you some idea of the frustration that this company will quite happily leave you with.........! Good afternoon, Lost in transit! This is really not good enough! I placed an order with you for which you did nothing but mess me around with, I have waited weeks and had absolutely NO help from your customer service department, despite me trying time after time….. I require a full refund back to my card on which I paid for the item and will NEVER EVER use Groupon or recommend you again. You have caused nothing but inconvenience and anxiety to me regarding this purchase and your poor excuse for customer service and apology are nothing short of embarrassing. You should be ashamed of the service you have provided to me. I am out of pocket, having to go to a shop to get a rug in time for an event at my house which has cost me money and time! Not to mention my time on the phone and online trying to sort YOUR problems. I will ensure that this sequence of events is posted on Twitter as well as review sites to advise anyone else thinking of purchasing from a company with such appalling CUSTOMER service. You have been absolutely no help and I am utterly Disgusted…. I would appreciate a response, however will not hold my breath given the service you have already provided! LET THIS BE A WARNING TO ANYONE WHO WANTS TO PURCHASE FROM GROUPON.......IN MY OPINION, DONT!
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Posted 7 years ago
This company is not to be trusted. They have committed fraud by taking £30.00 from my account without my authorisation for a product I did not purchase. I tried to use a discount voucher they sent me. When this failed and declined the code as it was a live event I closed the window. I had a live chat and was explained the reason why I couldnt use the voucher. This made the event too expensive so chose not to bother. Next thing I get is an email saying they had taken the money and gave me a voucher. THIS IS FRAUD. And on the telephone you speak with someone in Asia that has absolutely no idea what your problem is as they dont have a fundamental understanding of the English language.
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Posted 7 years ago
I ordered a rug from groupon on the 14th March. It clearly stated that they would need 7 working days to dispatch. I kept an eye on the tracker on my groupon account and after 2 days it said that it was being prepared for dispatch. 'Great' i thought...... 8 working days later it was still saying the same thing... I called their help desk and was told that they would log my question with a manager who would get back to me in 7-10 days....... it has now been 14 days (10 working days) and i still have not received my rug! I had a live chat with someone yesterday who just gave me generic answers and was absolutely no help, they even ended up finishing the chat without helping me at all. This company are fraudsters and should not be in business, customer service is shocking and the lack of common sense, let alone the understanding of our language is atrocious....currently in my eyes they look like thieves!
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Posted 7 years ago
Groupon is rated 2.0 based on 1,153 reviews