“I rented a MacBook and iPhone from Grover under the clear impression—confirmed by Saturn—that I would be able to buy them at the end of my rental period for their market value. Now, Grover is demanding unreasonably inflated prices that have nothing to do with the actual market value. PAYING TWICE THE PRICE!!
When I asked for a clear breakdown of how they calculated these prices, Grover completely ignored my request and kept sending generic, copy-paste responses about their “business model.” They refuse to provide any contract references to justify their pricing.
This is deceptive business practice and If you’re thinking about renting from Grover, stay away! Their so-called "purchase option" is a trap, designed to extract more money from customers who have already paid a fortune in rental fees. Grover needs to be held accountable!”
“Grover Support is Absolutely Horrible
Dealing with Grover Support has been an absolute nightmare. I ran into an activation lock issue with a rented device, and despite the problem being simple to fix, they outright refused to help. Their attitude is dismissive, lazy, and shows they couldn’t care less about their customers.
Grover is quick to charge you but completely useless when you actually need support. Save yourself the frustration and avoid this company at all costs—they are a disgrace.”
“Absolute scam! Hands off!!
I had to cancel one of my contracts within the 14 day period due to a mistaken decision. This was in November. I used the shipping label provided by Grover and returned the device.
Grover sent me the wrong shipping label and now refuses to cancel my 18-month contract since they have not received the device because UPS (their return company of choice) doesn’t know where the device is. They’ve even gone as far as claiming I’m in the wrong for not having noticed that they sent me the same shipping label for two different cancelled contracts.
I’ve now been waiting to hear back from them for over 10 days and instead they have simply closed my support case today. What kind of service is this??”
“I’ve rented my device and its accessory for a year, not missed a payment, the device wasn’t new when I received it, although I can have no complaints about its condition. However, it became clear as to why they stopped telling you the future purchase price until after the rental period is up.
After twelve months of renting an already used device, their offer for me to purchase it from them is about 10% cheaper than the retail price. That’s an absolute rip-off and I’ve learned my lesson about renting from them. If you’re even thinking about buying the device, rather get it in instalments. There is no benefit to renting from Grover, unless you only need an extremely costly device for their shortest rental period. Never wasting a cent with them again.”
“Enttäuschende Erfahrung mit Grover.com!!!
Ich habe eine äußerst enttäuschende Erfahrung mit Grover.com gemacht. Der Service war weit unter meinen Erwartungen. Die Benutzeroberfläche der Webseite ist verwirrend und unübersichtlich. Es ist schwer, die gewünschten Informationen zu finden, und die Navigation ist alles andere als intuitiv.
Zudem gab es Probleme mit der Kaufoption für gemietete Geräte. Trotz der Angabe, dass man vor einem bestimmten Datum die Geräte kaufen kann, wurde mir diese Option weder in der App noch auf der Webseite angezeigt. Der Kundenservice war ebenfalls nicht hilfreich und reagierte langsam auf meine Anfragen.
Obwohl Grover.com schnell beim Vermieten und Versenden der Geräte ist, lassen sie beim Gerätekauf stark zu wünschen übrig. Vorsicht!
Insgesamt würde ich Grover.com aufgrund meiner schlechten Erfahrungen nicht weiterempfehlen. Es gibt definitiv bessere Alternativen auf dem Markt.”
“Don't believe Grover, you don't have a choice!
#falseadvertising #groverdoesntcare
Grover advertises itself as a flexible tech rental service, but my experience has been far from that. Despite their claims of offering flexibility, when I encountered an issue and reached out for assistance, I was simply referred to the terms of the rental agreement. There was no consideration of my situation or willingness to make any adjustments, which felt misleading given their advertised promises. It became clear that their flexibility only applies when it suits them, leaving customers with little support or options. Disappointing service for anyone expecting real customer-centric flexibility.”
“It’s second time when I’m not satisfied with my order, last time I got phone with 92% battery and they say, it’s as new…
Now I ordered a new phone, and websites was saying I will get it in 3 days…..it’s been already 8 days and my order is still at warehouse getting prepared. Feels that they offer things they don’t have in warehouse , and then u need to wait good knows how long.”
“Bought a phone through them. The second I made my last payment to keep the device my battery started bulging. Tried making last payment to keep my Alienware PC on May 6th and it told me to contact customer service to keep the device, but the chat is no longer available in the US so I emailed them and they told me they can process the last payment to keep the device but they already took the payment automatically on the due date after May 6 when I tried contacting them about it. Now I'm just waiting for them to get back to me after letting them know the last payment was made automatically. Not a good experience with these purchases.”
“They do modern Fraud! By setting some rules that are not clear for the customers. You should pay for always! And the customer service is not responsive at all! Zero friendly! It was my first and last experience with Grover!”
“Grover is amazing! Not only is the shipping super fast but the packing was next level! The prices are insanely good as well! Definitely a lifetime customer”
“I rented a digital piano but never received it. There’s no custom service just like all the other frauds. They even created a fake “reviews.io” website with thousands of fake reviews and a fake 4.5 stars!”
“Horrible experience, no response from customer service, no way to speak with a human. I wish I knew what is the standard before I signed up, will try to cancel the agreement, and for sure will never use again in the future”
“Terrible Customer Service and a Rip-off
I have rented a Product for 36 Months and it said that I could buy it after 24 Months of renting. When I tried reaching the customer service to buy it, they just removed the function to buy off of my product. Would not recommend!”
