GSFCarParts.com Reviews

4.5 Rating 54,862 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 54,862 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 5th April 2025

A Little

GSFCarParts.com 5 star review on 10th February 2025

D Fernandes

GSFCarParts.com 5 star review on 24th January 2025

D Pinkney

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a review of the online service NOT the counter service who in Poole are exceptional. Very difficult to use the online shop, especially in my case where I had ordered a part and tried to make up the extra by buying something else to get me to the £25 free delivery. That was the most time consuming exercise and I gave up affter going round in circles. The main problem would be that the item I selected didn't seem to give clear indication of eligibility for free delivery... a simple explaination on the page would help. However, the help lines were helpful and courteous, but I think even they became confused. The worst problem and my reason for low rating has been that the delivery didn't make it the next day. This was critical to me for my plans, in the end it cost me quite a loss of income. It did arrive the following day. Information came through from the delivery company, they were very good, but the GSF part wasn't given to them until it was too late.”

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Posted 6 months ago

“Bought a 10l pack of Drivetec Adblue that supposedly came with a spout. It didn't. Ever tried pouring out of a heavy 10l bottle. Don't falsely describe items Price was good though hence 2 stars”

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Posted 6 months ago

“next day delivery took 4 working days”

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Posted 6 months ago

“Emailed me asking 'Hi "GSF Car Parts \u00a0\u200c\u00a0\u200c\u00a0\u200c\u00a0\u200c\u00a0\u200c\u00a0\u200c\u00a0\u200c\,' Not a great start. Stuff on the website is had to see what is locally avalibale just mail orders. But at least everything fits.”

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Posted 7 months ago

“Paid for next day delivery but it didn't arrive until 2 days later”

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Posted 7 months ago

“Took to long to deliver and dispatch”

Helpful Report

Posted 7 months ago

Hi, Thank you so much for taking the time to provide feedback. We truly appreciate your valuable input and apologise for the inconvenience caused by the delay in delivery. We understand that late deliveries can be frustrating, and please be assured that we are constantly working to improve our service. We apologise for falling short of your expectations in this instance. In order to rectify this, please reach out to us via the website and we will look to get this resolved. Once again, our deepest apologies for any inconvenience caused. Your feedback is truly valuable to us, and we appreciate your understanding. Warm regards, Daniel GSFCarParts.com Team

Posted 7 months ago

“Delivery was 2 days outside there advertised time. Ordered on Wednesday delivered the following Tuesday. Quite poor nowadays”

Helpful Report

Posted 7 months ago

Hi, Thank you so much for taking the time to provide feedback. We truly appreciate your valuable input and apologise for the inconvenience caused by the delay in delivery. We understand that the delivery time was two days beyond our advertised timeframe, and please be assured that we are constantly working to improve our service. We apologise for falling short of your expectations in this instance. In order to rectify this, please reach out to us via the website and we will look to get this resolved. Once again, our deepest apologies for any inconvenience caused. Your feedback is truly valuable to us, and we appreciate your understanding. Warm regards, Daniel GSFCarParts.com Team

Posted 7 months ago

“I was disappointed in how long it took to deliver, I was given a delivery date and it never arrived , I know I opted free std delivery , but it was less than 3 miles from me.”

Helpful Report

Posted 7 months ago

Hi, Thank you so much for taking the time to share your valuable feedback about your experience with GSFCarParts.com. We genuinely appreciate your input and apologise for any inconvenience caused. We completely understand your disappointment regarding the delay in delivery. We strive to ensure timely deliveries to all our customers, and we are sorry that we were unable to meet your expectations. To further improve our services, we would greatly appreciate it if you could provide us with additional details on how we can make things better for you. Your feedback is instrumental in helping us understand where we may have faltered and what we can do to enhance your experience as a customer. Once again, we want to express our gratitude for bringing this issue to our attention. Warm Regards Daniel

Posted 7 months ago

“The website was great and found the correct part (a car battery) for my vehicle. Chose to order on tthe site on the basis that the delivery was on Tuesday. Delivery didn't happen, chased Wednesday and Thursday, part arrived on Friday and staff had no real information on what was happening. When the battery turned up, it was great and the car was back on the road, but we did need the car when waiting for delivery. Shame.”

Helpful Report

Posted 7 months ago

Hi, Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with GSFCarParts.com. We are sincerely sorry that your delivery was not as convenient or timely as expected. We understand how frustrating it must have been to wait for your car battery, especially when you needed your car during that time. We apologise for any inconvenience caused. In order to rectify these issues and prevent similar incidents from occurring in the future, we would greatly appreciate it if you could share any specific suggestions or areas we can focus on to make your next experience with us a more seamless one. Once again, thank you for your feedback and giving us the opportunity to improve. We value your business and hope to provide you with a better experience in the future. Best regards, Daniel GSFCarParts.com Team

Posted 7 months ago

“Because any "offer" via the website is "unavailable" via "GSF" website, or whoever may be offering "gsf-car-parts/company) your services on your behalf. Which is very intersting as, even though "click and collect" payment is not made untill collected in person at which time, the "online offer" is NOT accepted as "part of your counter trading agreement" !!! Which is confusing, as the whole point of any trading offer is one of a "valid offer to treat" !! accepted by one's of the acceptance "by reward and/or consideration" by "THE OFFER" An offer is ‘an expression of willingness to contract on certain terms, made with the intention that it shall become binding as soon as it is accepted by the person to whom it is addressed.’”

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Posted 7 months ago

Hi, Thank you for taking the time to provide us with your feedback regarding your experience at GSF Car Parts. In order for us to get the matter resolved, can you please reach out to us and advise us of the issues you have had after placing the order? Once again, thank you for your feedback and for bringing these concerns to our attention. We look forward to hearing from you and working towards a resolution. Best regards, Daniel GSFCarParts.com Team

Posted 7 months ago

“Wrong part (again). Returns are a real pain, I either have to drive 40mins to a store or print out a return form and post at my own expense.”

Helpful Report

Posted 8 months ago

Hi, Thank you for taking the time to share your experience on GSFCarParts.com. We truly appreciate your valuable feedback. Firstly, we would like to extend our sincere apologies for the inconvenience you encountered. We understand how frustrating it must be to face the hassle of returns. Please know that this is not the standard we aim to uphold, and we deeply regret any inconvenience caused. We genuinely appreciate your suggestions on how we can improve our services and make things better for our valued customers. We would be grateful if you could kindly provide us with further details on how we can enhance the return process for you. Our goal is to ensure a smooth and hassle-free experience for all our customers. Once again, we extend our heartfelt gratitude for bringing this matter to our attention. Your feedback assists us in continually improving our services and rectifying any shortcomings. We value your patronage and want to assure you that we are committed to providing a seamless shopping experience for all our customers. If there is anything else we can do to rectify the situation or if you have any further suggestions, please do not hesitate to reach out to our customer support team. We are here to assist Regards Daniel

Posted 7 months ago

“Wrong parts sent”

Helpful Report

Posted 8 months ago

Hi, Thank you so much for taking the time to share your feedback about your recent experience with GSFCarParts.com. We truly appreciate your valuable input, as it helps us improve our service and strive for excellence. We understand how frustrating and time-consuming it can be to receive incorrect items, and we sincerely apologise. To ensure that we rectify this issue and prevent similar occurrences in the future, we would greatly appreciate if you could provide us with more details about the specific problems you encountered. Could you please let us know which parts were incorrect and if anything else went wrong during the process? Your insights will tremendously assist us in addressing and resolving these issues promptly. Once again, we extend our sincerest apologies for any inconvenience this may have caused you, and we thank you for bringing it to our attention. Rest assured, we are committed to improving our services, and your feedback is invaluable in helping us achieve our goal. Should you require any further assistance or have any additional suggestions, please do not hesitate to reach out to our customer support team.

Posted 7 months ago

“Purchased the Dellonda camping fridge entirely on the misleading description. Clearly states the fridge comes with a 230v adapter for home use. IT DOES NOT. Only the 12v as expected. I should have known better. Its my own fault for trusting these barrow boys.”

Helpful Report

Posted 8 months ago

Hi, Thank you so much for taking the time to provide us with your feedback regarding your experience with GSFCarParts.com. We sincerely appreciate your valuable input and want to apologise for any inconvenience caused. We completely understand that this could have been a disappointing experience for you. We genuinely apologise for any misunderstanding or inconvenience this may have caused. Your satisfaction is our priority, and we want to make things right for you. We would greatly appreciate it if you could provide us with specific suggestions on how we can improve our product descriptions to avoid such situations in the future. Once again, we truly appreciate your feedback, and we assure you that your concerns will be addressed promptly. We value you as our customer, and we want to rebuild your trust in GSFCarParts.com. Kindly let us know how we can make things better for you, and we will do our utmost to rectify the situation. Thank you for your understanding and continued support. Best Regards, Daniel GSFCarParts.com Team

Posted 7 months ago

“After numerous attempts to get delivery details corrected parcels still go to 1 Ferniehill street once again thankfully delivery driver was on the ball and seen my leave at 1 Ferniehill way and got delivered this time doubtful I will use again as it’s a complete pair calling and trying to sort out all depts have been blamed but still wrong postal delivery address on every delivery note / label”

Helpful Report

Posted 8 months ago

Hi, Thank you for taking the time to share your feedback about your experience with GSFCarParts.com. We greatly appreciate your valuable input. We sincerely apologise for the inconvenience and frustration you encountered while attempting to get your delivery details corrected. We are grateful that the delivery driver was observant enough to recognise your preferred address and ensure successful delivery this time. Your comments regarding the incorrect postal delivery address on every delivery note and label have been duly noted. This issue should never have occurred, and we assure you that we are committed to rectifying it immediately. Your feedback is crucial in helping us improve our processes and prevent similar occurrences in the future. We will review our internal procedures and communication channels to address this matter thoroughly. We kindly request your assistance in sharing any specific suggestions or steps we can take to enhance our delivery system and ensure accurate address information for all our customers. Thank you once again for bringing this matter to our attention. We value your business and are determined to make the necessary improvements to provide you with a seamless and hassle-free experience in the future. Warm regards, Daniel GSFCarParts.com Customer Service Team

Posted 7 months ago

“Ordered 4 items and paid for next day delivery. Only 2 items arrived next day. Had to buy the missing goods in state as they were needed. Not had my next day delivery refunded yet. Poor service really. 3 phone calls needed.”

Helpful Report

Posted 8 months ago

Hi, Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with GSFCarParts.com. We greatly appreciate your willingness to share your thoughts and concerns with us. Firstly, we would like to deeply apologise for the inconvenience caused by the delay in your delivery. We understand how frustrating it can be when our customers rely on our next day delivery service and we fail to meet those expectations. This certainly does not reflect the level of service we strive to provide. We would love to make things right and improve our service for you. Could you kindly provide us with more details about the phone calls you had to make? This will help us identify the areas where we need to improve our communication and ensure a smoother experience for our customers in the future. Once again, we are truly sorry for any inconvenience caused, and we genuinely appreciate Kind Regards Dan

Posted 7 months ago

“Battery damaged in transit and returned by UPS, no communication from GSF, only discovered this when enquiring about order delivery being overdue. No more in stock, refund offered but still had to claim through PayPal as refund was not received.”

Helpful Report

Posted 8 months ago

Hi, Thank you so much for taking the time to provide us with your feedback regarding your experience with GSFCarParts.com. We sincerely appreciate your valuable input. Firstly, we would like to extend our sincere apologies for the inconvenience caused due to the battery being damaged in transit and subsequently returned by UPS. We understand how frustrating it must have been for you to discover this issue only after inquiring about your overdue order delivery. This lack of communication on our part is completely unacceptable, and we deeply regret any inconvenience caused. We are truly sorry that we were unable to fulfill your order due to the item being out of stock. We understand the frustration that can arise from such situations, especially when a refund is involved. It is regrettable that you had to go through the hassle of claiming the refund through PayPal. To prevent such issues from recurring in the future, we would greatly appreciate it if you could provide us with further details on how we can improve our service. Your suggestions and insights would be invaluable to us as we strive to enhance our processes and customer experience. Once again, we would like to express our gratitude for bringing these concerns to our attention. Kind Regards Daniel

Posted 7 months ago

“I have bought a product and i was expecting to be deliver next day. Unfortaly 6 days later and i still dont have it.”

Helpful Report

Posted 8 months ago

Hi, Thank you for taking the time to provide your feedback on your recent experience with GSFCarParts.com. We sincerely appreciate your honest review and are sorry to hear that your product delivery did not meet your expectations. We apologise for the inconvenience caused by the delay in delivering your product. We understand how frustrating it can be to eagerly anticipate a purchase and have it not arrive as expected. Rest assured, we take this matter seriously and will investigate the issue to ensure that steps are taken to prevent such delays in the future. To make things right and improve our services, we kindly request you to share any further details about your experience. Specifically, if you could provide us with your order number or any other relevant information, it would greatly assist us in addressing this issue promptly. Once again, thank you for bringing this matter to our attention. We value your feedback and will use it to make the necessary improvements to enhance the overall customer experience. We hope to have an opportunity to serve you better in the future. Best regards, Dan GSFCarParts.com Customer Support Team

Posted 7 months ago

“supposed to be next day, but it wasnt.....”

Helpful Report

Posted 8 months ago

Hi, Thank you so much for taking the time to share your experience with us at GSFCarParts.com. We truly appreciate your feedback and value your opinion. Firstly, we would like to apologise for the inconvenience caused by the delay in delivering your order. We understand the frustration that can arise when expectations are not met, especially when you were expecting a next-day delivery. We sincerely apologise for any inconvenience this may have caused. Your feedback is important to us as it helps us to identify areas for improvement. In order to get the matter resolved please do not hesitate to reach out to us. We are here to assist you. Thank you for choosing GSFCarParts.com. Best regards, Dan GSFCarParts.com

Posted 7 months ago

“Part not delivered. Only partial address transferred to the package.”

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Posted 8 months ago

“Gsf themselves were great, shipped out on time - however the choice of courier (Evri) meant the parcel didn't arrive for 5 days.”

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Posted 8 months ago

GSFCarParts.com is rated 4.5 based on 54,862 reviews