“This company seem to ignore very serious complaints, the tenant every weekend allows her granddaughter to live at her free flat rent flat complete with door key whilst the tenant vacates and goes elsewhere, this has been reported a ridiculous amount of times but this waste of space company seems to keep saying the granddaughter is visiting her grandmother, the grandmother leaves every weekend Guinness so this teenager is left all alone in what's supposed to be a 55 years of age and over accommodation, what a pathetic excuse this company gives, Guinness need to investigate this because alledged subletting is naughty, wake up, this, I'm embarrassed to say is a company that doesn't seem to bother unless it's not getting their rent, there are cctv cam to prove this unless Guinness still believe fairies live at bottom of the garden nothing will get done, wish I had heeded advice not to rent off these not caring things.”
“Guiness are absolutely abysmal! I was transferred to them via paradigm who left us in serious disrepair , Guinness did nothing about said repairs knowing the extent, I have r been under them 4 yrs now , still have water running down my 2 daughter's bedroom walls, the home is rife with mould and rising damp, the ceiling to floor front windows do not meet In the middle causing a draft the front door is warped, there is a leak somewhere in my bathroom they ha r yet to find so my front room ceiling is bowing again last time it came down on us , for two years our heating has not worked, and we ha r had no hot water for a year , the last 2 years they have been aware of my heath issues causing 2 major operations, and my youngest child having health issues , ive been trying to move out of here for 13 years with no help from Guiness either and still waiting for them to sort any repairs! atrocious! And no they do not help at all regardless of their false promises”
“What a pathetic plastic company, been waiting now for five years for a wall thermostat for room temperature absolutely no excuse, boiler is on last leg and sounds like it's ready for take off, excuse after excuse by incompetent amateurs, wish I'd listened and heeded advice not to join this pathetic makeshift untrustworthy lot.”
“Guinness partnership our useless I lived in my fat for 14 years I've experienced beating up drug addicts spat in face smashing windows dog mess on back step by Drug addict they're useless they do not want to help they take my 400 pound and I leave me in such a mess with these drug is addicts and then noise off 97 Davenport it's disgraceful heart actually for 14 years when I've approached Guinness about issues they fob me off constantly and say why should you leave and leave the nuisances alone that answer sick this Housing association it's gone downhill ever since Guinness taken ove wuvlen housing making mental health problems and physical ill all stress I have scared Drugs get in flat kill me hope nasty Housing association give me 14 years HELL in flat Don't use this Guinness partnership it make HeLL in their Homes .”
“They are really bad my patio doors and windows are rotten through we keep being told there is no money to replace them I have learning disabilities and health issues I live on the welwyn garden city estate”
“What a woeful establishment, 18 months having to put up with an I'll mannered neighbours noise, waking us up early hours 1.30is having showers, underage people living with this person, Guinness partnership said they can't do anything, very, very biased, soon want your money though, even had the audacity asking us if we'd like to move and not give the nuisance tenant a warning, pathetic.”
“Several times had to complain about workmen,the noise I get from an empty neighbouring flat.
First advised to 'speak to neighbour' I did state the flat is empty.Second time advised as it is within daytime hours there is nothing they can do! Your own workmen cannot be complained against, regardless of what their behaviour?
I hoped for peace and quiet when discharged from hospital,but as I'm only a tenant you don't count.”
“I have had a few Heating guys from K&T for Gas checks, some have been okay, some quiet and just one abusive guy. Then Trey cam through. Professional, respectful and very quick. K&T definitely need more Gas men customers can trust, like Trey.”
“Hi, my mum went into care STILL trying to sell her share(25%) nearly 5mths got a buyer but NO help whatsoever from Guiness ...any departments just say contact this dept who tell you to contact this dept....so you get no help or support at all. Keep taking rent though, funny that !!”
“No stars Shut them down they are illegal landlords the worse in the country bunch of liers. Do not know left hand from their right. I moved into two property both infested with mice. They have rogue contractors that play on people's vulnerabilities. they spy on you and harass you with phonecall s. I'm currently sick in their property which is a dump the walls are thin and freezing. I catched illness from sleeping in the bedrooms. My son coughs alot when sleeping the windows are outdated and I told them numerous times that I'm in pain and now have chronic arthritis worsen im my face and neck due to drafty win dows. ive caught other illnesses also drs letters to prove it. They do not clean the outside of the property all vermin on the windows and outside the pavement near the communal area and I pay my service charges. They have about 5 different random inexperienced liason officer's that do not care about your needs. My son has got anxiety from the noise people shouting out of their windows because they are fed up The only reason I've not been to a court about them yet is because of my ill health. I have legal experience a wealth of it and I know they are doing all the wrong things not abiding by the law which os in the housing Act .”
“Your asb is a joke you allow black racist criminals to adult haras and destroy a tenants life a disable ill vunreable man. You disgust me. You are the criminals. You DIDENT help or stop any of this. You lied FOBED me off you are criminals same as theese bully racist neibours.”
“I have sadly been a resident for a decade with this disgusting housing association. Lived above and below 2 drug dependant addicts. I have had no proper sleep in over 10 years. I have reported everything for 10 years until I was violently assaulted by one of their addict friends when I opened my door to take a picture for wilts police. That was July 2022. I have been out twice since as I am terrified. I can tell you I took them to the ombudsman and won!!!!!!!!!! Please stand up for yourselves and do not accept their pathetic generic copy n paste emails!!! All the idiots working in complaints have been there for a few months and previously came from retail or the job centre. So don't be compromised by their stupidity negligence incompetence and threats.”
“I've been waiting for 2½ years to find out if I'll be getting new windows. This company has complete contempt for its tenants. You ask them a question - they don't get back to you. You complain that they don't get back you - they don't get back to you. You ring them and are told the waiting time is half an hour. Eventually you speak to someone. They will get someone to ring you - no-one rings.
A truly awful organisation.”
“I think Guinness is one of the best housing association out there they are very easy to contact repairs and done and very good communication got nothing bad ti say about them at all”
“Wondering why the goverment did not shut this housing association ...If you think your life has a meaning please stay away from these corrupted clowns managing Guiness. Corrupted managers hiring incompetent employees the result would be a continious mess in all aspects.. used to be good service with Northen county till replaced by the corrupted guiness, please note, if you are tenant with Guiness they will harass you to make you quite, they use this technique in Manchester etc ..”
“Where to start? Terrible service ...9 month wait for a replacement window that had rain pouring in and through the floor to the flat below....5, yes 5 months without heating and hot water a couple of years ago...rain through ceiling which shorted the fire alarm just a few weeks ago .... no response from Guinness....reported problems with an ancient asbestos fire door....no response.... reported problems with mould ...no response...utterly useless!”
“Bottom line
Pathetic. Had nothing but a bad experience living on upper green hill gardens in matlock
A neighbour that was a drug addict
Beat his puppy
Harrases you and other neighbours
Little plastic Gangsta
Good job I had cctv to record him
Asked to be moved as was effecting my mental health
Gave my housing officer letters off my therapist to get me moved. Colleen didn’t give a toss and hardly responded. As long as they get rent they don’t care
And the junkie neighbour gets away with everything. Police always at his flat
My advice. Stay clear as you will be waiting years to move… So in the end I gave up my flat
Good luck whoever moves up there as you are going to need it 💯”
“What a shame of a company.
I have been battling with them since 45 days to have an extra fob key. I probably called them 15 times, they always say they will call back the next day (but nothing happens). I placed 4 orders, hoping at least they could send one fob of these 4 orders. Unfortunately at present it ended up with them having my payment for 4 fobs, and I have got no extra keys. I'm sure trading standard would love to hear the way they operate.”
