Gumtree Reviews

Name: Gumtree
Rating: 1.52

1.5 Rating 189 Reviews

13 %

of reviewers recommend Gumtree

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1.5

Based on 189 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Gumtree 1 star review on 2nd October 2024

Diane Laird

Gumtree 1 star review on 30th March 2024

Blank

Gumtree 1 star review on 28th March 2023

Anonymous

Gumtree 1 star review on 13th March 2023

Amanda

Anonymous

Anonymous // 01/01/2019

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“Gum tree has no policy to help buyers. Be very a where if you want a refund gum tree will not help you. Gum tree very in safe when it comes to refunds. Always use Paypal, never use direct debit or credit card”

Helpful Report

Posted 4 years ago

“My husband and I purchased a kitten last Saturday from Claire in Haddington Claire was kind enough to deliver the kitten to us following all of the covid 19 rules I myself is unable to wear a face mask due to underlying health condition. We called the kitten daisy her very own new pet carrier arrived today pink and black just waiting on her new blankets with her own personalized name on the blankets for her pet carrier. Her new toys arrived today as well . Daisy is very lively which we're very happy about . My other 2 older cats are curious about her but we've kept daisy in our bedroom for the time being hopefully in the next couple of weeks daisy can have the run of the whole flat before my holiday ends in a couple of weeks. We're slowly introducing daisy into her new family and it's going very well with the boys we have. I can see daisy running rings around the both of them. Anyway just wanted Claire to know that daisy is doing well and she has also settled in very quickly and thankyou.”

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Posted 4 years ago

“Scum... should be banned. Flog your personal data within seconds to scammers. So called data protection means sod all to gumtree.”

Helpful Report

Posted 4 years ago

“Gumtree turned out to be the worst, prepare yourself: pay the fee for feature your advert, give your number as contact , too. Fasten your seatbelt, because only takes several seconds to get the first call from fastest scammer/telemarketer. 13 calls in 30 minutes, thanks for not protected phone number. For the extra fee, you paid , gumtree will guarantee to expose your number as much scammer , as possible. GumTree : protect contact numbers and run live chat customer service again. ( or is it well hidden?, can find in half an hour. )”

Helpful Report

Posted 4 years ago

“Ideas great! Gumtree great! What idiot designed the app? Never able to access the site. Constantly bombarded with cookies. Advertisements. Confirm this accept that. I can't actually access the gumtree. All I get is cookies constantly asking me to accept them. So I don't use this site no more as its not possible. Do they not check there apps?”

Helpful Report

Posted 4 years ago

“Great site When You Get A Decent person / buyer. The problem is the majority of users are absolute dotes who enquire with no intention whatsoever of buying from you and just intentionally waste your time! People even arrange to view or buy things from you and then don't turn up.. and they can then leave you negative feedback! Feedback system needs to be removed or altered entirely.. People who don't buy anything off you can leave you should not be able to leave feedback.. Could you imagine this on eBay. It destroys reputable businesses!”

Helpful Report

Posted 4 years ago

“I have posted a few ads recently and have had quite a few responses. However, the majority of responses i have had have been time wasters. They ask if its available, arrange to collect and then don't turn up. And when you message to find out what's happening they ignore and don't get back to you. There should be something in place to keep a track if the people who do this. Also, I have a response rating of 78% but I reply to EVERY message i get, which I am very confused about.”

Helpful Report

Posted 4 years ago

“Absolutely awful service. Nothing on the app or website even works. Tried selling and had a issue which meant I coudlnt send messages and gumtree was no help at all. AVOID”

Helpful Report

Posted 4 years ago

“Today I went to pick up a Britax car seat (46 mile round trip) which was rated 'as new' and 'accident free', 'only used by grandparents a couple of times'. I went to view it & it looked ok so I bought it. When I got home I took the cover off (which had obviously been washed as it smelt all over of some sort of strong detergent?!) It had a rip in the cushioning and was very mottled/stained. The car seat was also abit dirty with crumbs etc. under the cover and in the crevices. I contacted the lady that sold it to me to let her know I was quite disappointed and felt I had been mislead, and asked if I could have a refund. The lady told me the seat might have been picked by a child.. then told me it wasn't like that when she sold it to me and I had probably ripped it myself. The lady refused to refund me instantly and said she wont take it back.”

Gumtree 1 star review on 11th September 2020

Helpful Report

Posted 4 years ago

“Hi I really wanted to share my experience of trying to selling items via Gumtree. I would advise no one to sell any valuable items via your site. It was one of the worst experiences I have had using an online app. I am dumbfounded by the amount of con-artists, scammers and fraudsters that are on there trying to scam money out of me... I was trying to sell my new i-phone and have never experienced something so draining and actually one of the worst customer experiences. I can't believe that you still have not put any measures in place to protect customers or brought in security tools to authentic your users. I have had over 100 messages and over 90% on them trying every trick in the book to get money from me whether that be asking for my bank details, personal paypal info, share my work screen, passwords, googlehangout, credit card info... It's an absolute joke and it's lucky i'm switched on and don't fool for this type of crazy. I would imagine thousands of your customers are getting robbed.. You have a duty of care to put measures in place to protect customers???? It's really not difficult to authentic your users.... Explain yourselves????? Is it greed.....???”

Helpful Report

Posted 4 years ago

“I had one successful sale but with the further two items I am becoming very suspicious of the standard ‘ is this item still for sale ‘ message relayed , which on being confirmed never gets a further reply . It’s free but only because they know they will draw many into making a further payment to boost (?) advert !”

Helpful Report

Posted 4 years ago

“Gumtree is the bomb and that's how I make a living I sell things in like a day or so and I don't see why all the negitive ratings about it I'm more than happy to show people how to use it it's like everything you need to learn the ins and outs then it's a free site don't need to pay you just need to know the right ins and outs then money all the way I make ay least $150 a day easy as they come to you 👍 and remember it's free so don't bite the hand that gives and wants nothing in return 🤠 happy days ☺️”

Gumtree 5 star review on 27th August 2020

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Posted 4 years ago

“Review system is shocking and unfair.”

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Posted 4 years ago

“One experience only with Gumtree and the last. Doubt this will be shown.”

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Posted 4 years ago

“A puppy was advertised on gumtree which when we went to see it, was not the one advertised. Clearly there is no vetting people wishing to advertis.which I understand. However PLEASE PLEASE DO NOT PAY ANY MONEY for a pet until you have seen it. We have hustle had a terrible experience. Sorry gumtree but things advertising needs to be reviewed.”

Helpful Report

Posted 4 years ago

“I hired a removalist, Mike from Penrith/castle hill. Worst removalist I have ever experienced. Didn't even finish moving my stuff. So I decided to put an add in gumtree telling people that the add was to Save your money and protect you from this dodgy removalist. Gum tree took my add down and said I couldn't do that. Where is the justice in their site for people like this I argued. Gumtree don't have recall for us people when we get ripped off. Very unhappy with the site.”

Helpful Report

Posted 4 years ago

“I have been using gumtree every now and then when i had to sell something. Today i realised they are SHARING MY NUMBER with in time frame of 10mins i received at least 6 phone calls to sell PIP, compensation etc after posting my ad. I started live chat and they said they have no control over who obtains number, which turned out to be a lie. Firstly they state in little writing(terms of use) they share data with 3rd party and my number was added to database for tele marketing, which was told by the guy trying to convince me i had a accident and i should go ahead with compensation claim. All in all people its not worth paying for a service that sells your details for more money.”

Helpful Report

Posted 4 years ago

“Very poor website always crashing messages not being recieved contacted customer support to be told we are sorry for your experience we hope to rectify this very quickly 3 days later still same”

Helpful Report

Posted 4 years ago

“What an absolute con. Placed an advert advertising my lounge suite for sale and was given the choice of a free advert or paying £23.99 for a 2 week featured advert. Paid the £23.99 expecting my advert to be somewhere at the top of the page ! Right and Wrong ! Yes it would be placed at the top of the page but what Gumtree don't tell you when they take your £23.99 is that yes, it will be at the top of the page but that page number could be randomly Number 165 !!!!! Pity they don't make that totally clear before taking your money. What a scam”

Helpful Report

Posted 4 years ago

“Alot of scammers on there. Gumtree do not see to do anything to help i.e removing fraudulent adverts. Report it and nothing happens. It should be renamed Scamtree”

Helpful Report

Posted 4 years ago

Gumtree is rated 1.5 based on 189 reviews