Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,638 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 9th December 2024

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great store, super fast delivery.”

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Posted 2 years ago

Thank you for choosing Gym Direct and your five-star review, we're thrilled to have you as a customer! Your satisfaction is our top priority and we appreciate the positive feedback. We aim to deliver the best possible shopping experience and we're glad that we were able to exceed your expectations with fast delivery. We hope you'll continue to shop with us and recommend us to your friends. Thank you again for choosing Gym Direct! - GD

Posted 2 years ago

“speedy delivery. good service and keep you up to date with your orders :)”

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Posted 2 years ago

Thank you for choosing Gym Direct and leaving your 5-star review, we're thrilled to have you as part of the Gym Direct family! We aim to provide the best possible service and products to our customers and it great to see that we are succeeding. Thank you for your business and we hope to continue serving you in the future. - GD

Posted 2 years ago

“Great range of equipment at the right price, super supportive customer service. Highly recommend them.”

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Posted 2 years ago

Thank you for choosing Gym Direct, Scott! We're glad to hear you're enjoying our equipment and that our customer service has been up to par. We appreciate your business and hope you'll continue to use us in the future. - GD

Posted 2 years ago

“Happy with Everything! Quality of product... Customer Service and Fast Delivery.”

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Posted 2 years ago

Thank you for choosing Gym Direct, Trumaine! We're so happy to hear that you're satisfied with everything - from the quality of our products to our customer service and fast delivery. We strive to provide the best possible experience for our customers and it's great to know that we succeeded in doing that for you. Thank you for your business and we hope to continue serving you in the future. - GD

Posted 2 years ago

“It was easy friendly service”

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Posted 2 years ago

Thank you for choosing Gym Direct and for your kind words, Godor. We're glad to have you as a member and we appreciate your business. - GD

Posted 2 years ago

“Bought several pieces of equipment and so far appears to be good quality for the price. There was one piece missing from my order, however communication was excellent and the problem was rectified without any issue. Happy with my purchase, and will use gym direct again in the future”

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Posted 2 years ago

Hi Sam, Thank you for your purchase and for taking the time to review Gym Direct. I'm glad to hear that you're happy with the quality of our equipment and that we were able to quickly rectify the issue with your order. We hope to earn your business again in the future. Thank you, - GD

Posted 2 years ago

“Delivery fast and great product.”

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Posted 2 years ago

Thank you for choosing Gym Direct, Sophalline. We're glad to hear that you're happy with your purchase and our speedy delivery. Thank you for the opportunity to serve you and we hope to do so again in the future. - GD

Posted 2 years ago

“Thank you grate service”

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Posted 2 years ago

Thank you for your kind words, Ranko! We're glad to hear that you've had a great experience with our service. We appreciate your business and look forward to serving you in the future. - GD

Posted 2 years ago

“Great products at great prices and service. I bought a second barbell for my home gym, and a wire cleaning brush. The new Muscle Motion barbell looks and feels great and takes pride of place in the power rack. The old barbell came up quite nicely with some WD40 and the new brush and is ready for deadlifts and other floor work. Gym Direct's prices and range are great. It was a nice touch after ordering the barbell that they emailed a how-to to clean/maintain the bar.”

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Posted 2 years ago

Thank you for your kind words, Brenton! We're glad to hear that you are happy with both the products and service you received from us. It is great to know that our efforts in providing quality products at a great price have not gone unnoticed. We appreciate your business and hope to continue serving you in the future. - GD

Posted 2 years ago

“Excellent service , thank you for all the updates on my delivery 🙏”

Gym Direct 5 star review on 27th October 2022

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Posted 2 years ago

“Good prices, good customer service”

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Posted 2 years ago

Thank you for choosing Gym Direct, Michael! We're glad to hear that you're enjoying our products and services. We appreciate your kind words about our customer service and we will make sure to pass on your compliments to our team. Thank you for your business and we hope to see you again soon! -GD

Posted 2 years ago

“Very pleased with the promptness of delivery and functionality/quality of the product. However the paintwork was considerably scratched up upon unpacking it from the box which was really disappointing.”

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Posted 2 years ago

Hi Julian, thanks for your review of our gym direct product. I'm sorry to hear that you were disappointed with the condition of the paintwork when you received it. Can you please drop us an email at sales@gymdirect.com including your order number and we'll get this sorted out for you as soon as possible. Thanks, Gym Direct - GD

Posted 2 years ago

“Always efficient, good range & reasonable prices. I buy all my gym equipment here”

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Posted 2 years ago

Thank you for your loyalty to Gym Direct, Michael! We're glad to hear that we've been able to meet your needs and expectations for quality equipment and reasonable prices. We hope to continue serving you in the future. - GD

Posted 2 years ago

“Great service. However product missing a bolt”

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Posted 2 years ago

Hi Amanda, thanks for your review. I'm sorry to hear that you're missing a bolt from your product. Can you please reach out to us at sales@gymdirect.com.au with your order number and we'll get that sorted for you right away. Thanks! - GD

Posted 2 years ago

“Delivery was sufficient and dropped on my front door at a price much lower elsewhere. Dumbbells are first class and likewise same product at Rebel 30 bucks plus more. Won’t go anywhere else now.”

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Posted 2 years ago

Thank you for choosing Gym Direct, Mark. I'm glad to hear that you're happy with both our delivery and product offerings. We aim to bring our customers the best possible prices and products, so it great to know we're succeeding in that goal. We hope to continue bringing you value and service that meets your expectations. Thanks again for choosing Gym Direct! - GD

Posted 2 years ago

“I ordered 50 individual items for a recent gym opening in Toowoomba including some large items. Freight was very reasonable and everything turned up as described. Small delay of a few days due to size of order but this was communicated well via customer service.”

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Posted 2 years ago

Thank you for your order, Savannah! I'm glad to hear that you were happy with the freight rates and that everything arrived as described. I apologize for the delay in shipping, but I'm glad it didn't cause any major issues. Thank you again for your business and we hope to work with you again soon. - GD

Posted 2 years ago

“Rubbish service, rubbish product.”

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Posted 2 years ago

Thank you for your feedback Jason. We're sorry to hear that you didn't have a good experience with our product. Our team strives to provide a great customer experience and we would love the opportunity to speak with you further about your experience and see how we can improve. Please reach out to us at sales@gymdirect.com.au so that we can help resolve any issues you may have had. - GD

Posted 2 years ago

“Great selection of products, great pricing, fast shipping. Best equipment supplier for setting up a small home gym around.”

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Posted 2 years ago

Thank you for choosing Gym Direct as your supplier of fitness equipment, and for leaving such a positive review. We're glad to hear that you found our selection of products to be great, our prices to be great, and our shipping to be fast. We appreciate your business and look forward to serving you in the future. - GD

Posted 2 years ago

“Um ... interesting that I have received this request before I have received the product. Perhaps you could consider going with a courier who provides a quicker service.”

Helpful Report

Posted 2 years ago

Hello Danny, Thank you for your review. I'm sorry to hear that you have not yet received your product. We always try our best to get products out as soon as possible, and we apologize for any inconvenience this may have caused. We have our team looking into this for you now to see where the couriers are up to with the delivery, once we get an answer we will be back to you ASAP. - GD

Posted 2 years ago

“Easy website to navigate. Pick up was on very short notice, but was given a “no problem” response, and order was ready when I arrived. Everything, both online and in-person, has been no fuss.”

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Posted 2 years ago

Thank you for choosing Gym Direct, Peter. I'm glad to hear that you found our website easy to navigate and that we were able to accommodate your last-minute pickup request. Our goal is always to provide a hassle-free experience for our customers, so it pleases me to know that we succeeded in doing so for you. Thanks again for your business and have a great day. - GD

Posted 2 years ago

Gym Direct is rated 4.4 based on 1,638 reviews