Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,669 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,669 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received it yet”

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Posted 3 years ago

“We would love to do that however we still have not received our product to give a good review. More than happy to give one once we have received it. Cheers”

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Posted 3 years ago

“Product quality is fine. Customer service is poor. Order was short supplied, raised with GD and they blamed their courier with no eta on a resolution as their couriers "accounts manager" was investigating. Have requested replacement products or refund but judging by other reviews, it looks like it will be easier to lodge a formal complaint and go from there. Initial customer service response was less than 1hr, after I requested a refund or replacement product, GDcsyopped replying.”

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Posted 3 years ago

Hi there, I'm sorry to hear that you had a less than perfect experience with us. We pride ourselves on our customer service and want all our customers to be happy with the products they receive from us. In cases like this where there is an issue or concern, we always do our best to respond as soon as possible. In your case, it appears we were not fast enough in getting back to you so please accept my apologies for that! We are also looking into why your order was short supplied, but I can confirm that this has been resolved now - thank you for letting me know about this! I hope we get another chance at making things right by providing the excellent customer service that people have come to expect from Gym Direct.

Posted 3 years ago

“They contract their deliveries to Border Express, who delivered to the wrong address with no tracking. Please use a competent courier in the future.”

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Posted 3 years ago

Thanks for the review Caroline! I'm sorry to hear you didn't love our customer service. We're committed to making sure all of our customers have a positive experience and we'll make sure your feedback is passed on.

Posted 3 years ago

“The poor rating is due to the fact that I have not yet recieved the goods yet”

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Posted 3 years ago

“I placed a order on the 26/1/22 for a half commercial stability ball which was supposed to be a birthday present in early February. Had to pay $45 for courier delivery because it weighed approximately 6kg. I thought it would only take two weeks being courier delivered but it didn’t turn up after three weeks. So I rang Gym Direct on Wednesday 16/2/22 to inquire about my delivery. They said they would get back to me the next day- this did not happen. So I rang on the Friday and they said they would get back to me and they didn’t. It’s now 21/2/22- AND STILL NO DELIVERY. I just want what I’ve paid for and some customer service would be appreciated. NOT HAPPY”

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Posted 3 years ago

“Quick to take your money. From that point on the whole experience was VERY disappointing. Extremely poor customer service and extremely slow dispatch and delivery. I was given conflicting information every time I made contact to chase up my delivery. I won't ever be buying from this company again.”

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Posted 3 years ago

“Terrible service and will never order from Gym Direct again.”

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Posted 3 years ago

“Ordered an in-stock bench, two weeks later received an email that it had been dispatched. Over a week later it still had not arrived, check tracking number and said it had delivered before it was dispatched. Contacted customer service and explained situation and said they would look into it and would "call you back before lunch tomorrow". Close of business the following day, still no call. Contacted customer service again to find out where the bench is, only to find out it is not in stock. So nearly a month on from ordering and paying for an in-stock item and no product delivered. Would have ordered elsewhere if I knew this was the case, pretty disappointing service as a whole.”

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Posted 3 years ago

“I haven’t received my order yet and the tracking is incorrect so not that happy”

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Posted 3 years ago

“I placed my order in January 11th and still have not received the goods. Lots of excuses about couriers etc but just not good enough. To make matters worse straight after I placed my order they launched a 15% off discount on all items. So still no goods and no offer of 15% discount for the delays. Poor customer service”

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Posted 3 years ago

Hi Adrian, Thank you for your feedback and apologies for any incoveience caused by this We are sorry to hear you missed our 15% Chinese New Year promotion which we launched on 31st of Jan 2022, Therefore we are not able to honor this offer to you as we launched 3 weeks back. However, we do offer different promotions occosicationly so please keep an eye on our website & social media for the latest offer/promotion. Regards the delay in delivery, we do apologize on behalf of our third-party contracted courier as the whole transport industry are facing challenge of shortage staffs due to impact of covid 19, which is matter of national awarness. They are suffering 30% down in terms of staffing. However upon checking the latest status of your order, your order is onboard for delivery this morning. Please keep an eye on provided tracking detail and feel free to reach out if you need any further assistance. Thank you Adrian, appreciated for your understanding and patience Regards Gym Direct

Posted 3 years ago

“Only 2 of 3 the items I ordered were delivered (see photo). The olympic bar bell I ordered was not delivered and still nowhere to be seen almost two months after I ordered it. Poor communication and this still remains unresolved. Ordered 20kg weight plates but was only advised weeks after ordering that they were out of stock and had to be replaced for another item. Really frustrating experience.”

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Posted 3 years ago

Hi Daniel, thank you for your feedback! I'm sorry to hear about the wait and frustration. We appreciate your patience, and we believe you have received all the gear now.

Posted 3 years ago

“After ordering NT item, I was sent a notice of how to track the shipment. What a joke. The tracker appears to be a random date generator. At first, for 4-5 days, it would just give the next day as "expected delivery date". For the past 5 days it has given the same date as "expected delivery date". Today is February 4. When I checked a few minutes ago, the delivery date listed was (as it has been for the past 4 days) January 31! So even though they know it hasn't been delivered they still tell me it's expected 4 days ago! Terrible.”

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Posted 3 years ago

“Won’t deal with them again.”

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Posted 3 years ago

“Kept getting email updates with another users tracking details. Order arrived but stinks of cigarette smoke. At first I thought it was the courier but the smoke smell is on the weights wrapped in plastic. Gave me a headache.”

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Posted 3 years ago

“I haven’t received my item despite of numerous follow ups. Gym Direct have partnered with Border Express who have a reputation of not delivering, misplacing or delivering damage items. Please read their reviews on google. Not a happy customer here!”

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Posted 3 years ago

“Full of promise but doesn't deliver. I had to make repeated phone calls to get a status on the order but no response when requested. It's a shame. The delivery company 'Border Express' is even worse. Never again!!!”

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Posted 3 years ago

“I've been asked to review the product, the problem is 1 month on I still haven't received it. Little response from the Company, I'll be asking for a refund.”

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Posted 3 years ago

“Delivery 6 weeks plus. Poor to no communications”

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Posted 3 years ago

Dear Mick, I'm sorry to hear about the delay with your delivery of Gym Direct. We have been pushing hard to get our product out as quickly as possible and are working on improving our communications so that customers know what's happening with their orders. I am happy to report that we have now shipped all outstanding items within the last few weeks and will be making improvements in this area going forward.

Posted 3 years ago

“Delivery was continuously delayed then we received weights instead for a treadmill then another lengthy wait for the treadmill.”

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Posted 3 years ago

Hi there, thank you for reaching out. Rest assured that your feedback is valuable to us and we will look into the issues you've experienced with our delivery process. We want all of our customers to be happy with their order and if there's anything else we can do for you please let us know.

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,669 reviews