Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,606 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 25th November 2024

129

Anonymous

Anonymous // 01/01/2019

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“Quality is great, would definitely buy again”

Helpful Report

Posted 3 years ago

Thank you so much for your review Luna. I'm glad to hear that our quality is what you were looking for and that you would buy from us again in the future.

Posted 3 years ago

“Good prices on a broad range of items.”

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Posted 3 years ago

Hi Brett, thanks for your feedback and five stars! We're always happy to hear that we've been able to provide a great price on something you need. If there's anything else we can do for you, please let us know.

Posted 3 years ago

“Great product selection and prices however took 2 weeks to dispatch my order. No updates on my order in that 2 weeks but about 10 marketing emails to buy more items.”

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Posted 3 years ago

Thank you for your feedback. I'm sorry to hear that the dispatch of your order took a while and hope it didn't interfere with anything important. I'll make sure our team is aware of this so we can improve our processes in this area. We really appreciate you mentioning how great the product selection and prices are though!

Posted 3 years ago

“The dumbbells are perfect!”

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Posted 3 years ago

Thank you for your review of our Dumbbells Ella! We're so happy to hear that they have been a good purchase. We hope this means we'll see you back on the site soon, and please let us know if there's anything else we can help with.

Posted 3 years ago

“Equipment very good and delivery prompt”

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Posted 3 years ago

Thank you for your feedback Michael. I'm glad to hear that our equipment and delivery was prompt, as well as the condition of the items when they arrived with you. We're committed to providing a great customer experience from start to finish and we take every opportunity available to us in order to do so. We hope that this is just the beginning of a long relationship with us!

Posted 3 years ago

“Equipment as described”

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Posted 3 years ago

Thank you for your review. I'm glad to hear that the equipment is as described and we were able to meet your expectations!

Posted 3 years ago

“Great weights, quick turn around even in Covid. Will buy from gym direct again”

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Posted 3 years ago

Thank you, Roisin for your review! We're so glad to hear that you were happy with the products we sent and that they arrived quickly. We hope to see you back again soon.

Posted 3 years ago

“Cant review yet as i havent received my order yet”

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Posted 3 years ago

Thank you for your patience Janette, we will be in touch with an update on the status of your order and I sincerely apologize for any inconvenience this has caused.

Posted 3 years ago

“Great quality!”

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Posted 3 years ago

Thanks for taking the time to review our products and service Ellie. We're so pleased you had a great experience with us!

Posted 3 years ago

“Excellent products, fast delivery and friendly service... AWESOME”

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Posted 3 years ago

Thank you for your review Scott! I'm glad to hear that you're enjoying our products, delivery speed and customer service. We take pride in providing the best possible experience for every customer. We are always looking for ways to improve our services so if there's anything we can do better please let us know!

Posted 3 years ago

“I received the incorrect weight plates and am still waiting for the new set to be sent.”

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Posted 3 years ago

Thank you for your patience with this Hector. We apologize for the inconvenience and appreciate your understanding as we work to get you what you need. We are happy to hear that our customer service has been helpful during this time and we'll continue to do everything we can to ensure a positive experience.

Posted 3 years ago

“Outstanding customer service- amended an order very quickly and easily and provided super fast responses to other queries by email. Excellent product range and clear and easy to navigate website - and great prices! Highly recommend”

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Posted 3 years ago

Thank you for taking the time to leave a review! I'm so glad to hear that our customer service and website were helpful. We're always working hard to improve both of those areas, so your feedback is really valuable. Thank you again for shopping with us!

Posted 3 years ago

“I’m still waiting for the delivery”

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Posted 3 years ago

Hi Andrew, thank you for your review. I'm sorry to hear that the delivery has been delayed. Our fulfillment team is working hard to get your order out to you as soon as possible and we'll be in touch with updates on the status of this order. If there's anything else I can do at this point, please let me know!

Posted 3 years ago

“Great products with very fast delivery.”

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Posted 3 years ago

Thank you for the feedback Rodney! We're glad to hear that your order arrived quickly and that you're enjoying our products.

Posted 3 years ago

“Thanks for sending quickly.”

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Posted 3 years ago

Thank you for your feedback Gayle. We're glad to hear that our quick delivery was appreciated!

Posted 3 years ago

“Good quality”

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Posted 3 years ago

Thank you for the review, Luna. It's great to hear that your experience with Gym Direct was a good one! We're always looking for ways to improve our service and product offerings so I'll be sure to pass on your feedback. We hope you enjoy using our equipment in the future!

Posted 3 years ago

“Equipment, pricing and service is amazing! I would recommend to everyone I know :)”

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Posted 3 years ago

Thank you so much for your review, it's clear that you have had a great experience with us. We are always looking to improve our service and would love to hear from you if there is anything we can do better. If there is any equipment in particular that has helped make your workouts easier or more enjoyable please let me know! All the best.

Posted 3 years ago

“Great Prompt service received my items as advertised Thanks”

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Posted 3 years ago

Thank you for your review Philippa, I'm glad to hear our prompt service was appreciated. We're always happy to have the opportunity to provide great customer service and are happy that we were able to exceed your expectations! We want to make sure your next experience with us is worthy of 5 stars - how can we make that happen? Enjoy your new equipment!

Posted 3 years ago

“Don't sign people up for emails.”

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Posted 3 years ago

Hi there, we checked the email tied to this review and it's not subscribed to any of our marketing channels? The emails you've received are more than likely transactional emails related to orders or products - which are not classified as marketing emails. If you would like to be removed from our system completely, please let us know and we can do that for you.

Posted 3 years ago

“Affordable product and fast interstate shipping. Thank you!”

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Posted 3 years ago

Thank you for your review and feedback. We're glad to hear that we were able to meet your expectations with our product and service! We hope you enjoy your new products and if there is anything you need in future, don't hesitate in reaching out!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,606 reviews