Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,638 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 9th December 2024

132

Anonymous

Anonymous // 01/01/2019

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“Fantastic range. Great responsiveness, kept me up to date with delivery times. Really happy with the products”

Helpful Report

Posted 3 years ago

Vanessa, thank you for your review and feedback! I'm happy to hear our team provided a great experience during the ordering process. We're always looking at ways we can improve, so please feel free to reach out with any suggestions or ideas you might have. Thanks again for taking the time to leave such thoughtful feedback - it has been passed on internally and will help us grow as a company in the future!

Posted 3 years ago

“Good customer service items arrived late which was expected during this time but was kept updated”

Helpful Report

Posted 3 years ago

Thank you for your review Mark. I'm sorry to hear that our customer service team was not as helpful as it could have been during this time. We try to make sure we're always available and responsive, but sometimes things happen outside of our control which can affect the timing of a response. We take every opportunity to improve and learn from these experiences so thank you for bringing them up! If there's anything else we can do in the meantime please don't hesitate to let us know.

Posted 3 years ago

“The buying process online was very straightforward. Delivery time was longer than the usual but I was emailed continually notifying me of the delay in the postage system. The price of the purchases was good value.”

Helpful Report

Posted 3 years ago

Thank you for your review Peter. I'm glad to hear that our buying process was easy and straightforward and that the price of your purchase was good value. We do apologize about the delivery time, but we were happy to keep in touch with you through email during this period. Thank you again for choosing Gym Direct!

Posted 3 years ago

“I bought an Olympic bar and some weights. Was delivered within a week. Would of given 5 stars but order was delivered in 2 parts but appeared complete after only the bar was delivered. Left wondering if/when weights would arrive. Customer service were good when I called about it.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, I'm sorry to hear that the order was delivered in two parts. We are committed to ensuring that every customer receives their complete order as quickly as possible and will be following up with our delivery team about this issue. I appreciate you taking the time to leave a review, it helps us identify areas where we can improve and provide better service going forward.

Posted 3 years ago

“Would buy from Gym Direct again”

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Posted 3 years ago

Thanks for the review Dayna! I'm glad to hear you're happy with our products!

Posted 3 years ago

“Order has been dispatched 2 weeks ago and still hasn't been received, still unsure when it is going to be delivered to me and Gym Direct is unable to give any clarity on when to expect it. Quite unhappy to be paying such high delivery fees for an unreliable service, then receive an email for feedback on "how did we do?" when I haven't even gotten the item?”

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Posted 3 years ago

“Super fast and delivery and good quality products. Great value for money.”

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Posted 3 years ago

Thank you for taking the time to review Gym Direct Brian. We're glad you experienced a great value and were happy with our products!

Posted 3 years ago

“The product were fantastic and most definitely fast shipping.”

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Posted 3 years ago

Thank you for your review David. I'm glad to hear that the product was up to your expectations and that you were satisfied with our shipping time!

Posted 3 years ago

“Great equipment, pricing and fast delivery very happy.”

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Posted 3 years ago

Thanks! We're so glad to hear that this meets your needs.

Posted 3 years ago

“Fast efficient service great product too exactly what I wanted will definitely purchase from here again!”

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Posted 3 years ago

Helen, thank you for your review. I'm glad to hear that our service was fast and efficient and that the product met your expectations. It is always a pleasure to receive positive feedback from customers like yourself!

Posted 3 years ago

“I received there wrong plates. The incorrect ones were picked up from your courier within 48hrs but I am still awaiting the correct ones 😕”

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Posted 3 years ago

“Everything you need for a home gym, at a great price. I keep going back for more!”

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Posted 3 years ago

Thanks for taking the time to leave a review. We're so glad you've been able to find everything you need at Gym Direct!

Posted 3 years ago

“Order came surprisingly quick”

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Posted 3 years ago

Thank you Franco for your review and 5-star rating! I'm glad to hear that the order came quickly. We strive to process orders as soon as possible, so it sounds like we did a good job of getting your order out the door. If there's anything else we can do to make sure you're satisfied with our service, please let us know.

Posted 3 years ago

“Equipment is of good quality. Delivery is prompt”

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Posted 3 years ago

Thank you for your review! We're so glad to hear that our customer service and quality of equipment is meeting your expectations.

Posted 3 years ago

“Great service and very honest! Highly recommended”

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Posted 3 years ago

Thanks so much for the feedback Dana, we're glad to have been of service. We take honesty very seriously and it's great to hear that your experience was a positive one!

Posted 3 years ago

“I’ve brought from you guys a few times now but now sadly been waiting over a month for a Father’s Day present to arrive... and hardly any contact about delivering nor any updates.”

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Posted 3 years ago

“Shipping has been a disaster. Still yet to receive the product.”

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Posted 3 years ago

“I have bought everything I own in my home gym from Gym Direct. The quality of equipment AND the communication from the staff is top shelf.”

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Posted 3 years ago

Jessica, thank you so much for your review! We're delighted to hear that we've made the right equipment decisions for you and that our service has been top notch. We want to do everything we can to make sure you have a great experience with us every time. If there's anything at all we can do to improve your next purchase or experience, please let us know--we'll be happy to help out in any way possible!

Posted 3 years ago

“Competitive prices, professional & quick delivery. Thanks (again) guys!”

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Posted 3 years ago

Tony, thank you for the awesome review! We're glad to hear that your experience with us was a positive one. We strive to offer competitive prices and quick delivery times while maintaining high quality products. If there's anything we can do in the future to make our service better please let us know.

Posted 3 years ago

“Great store with good equipment. Only issue is nothing is in stock. Been waiting 6 months for jammer arms to become available.”

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Posted 3 years ago

Hi Mark, thanks for your review. I'm sorry to hear that you're waiting on the jammer arms; we'll do our best to get them in stock as soon as possible!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,638 reviews