Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,669 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,669 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered over two weeks ago. 4 packages were sent. The first two arrived after a week. The 3rd went via an incorrect city & arrived badly damaged - who sends 20kg of dumbbells in an old Shiraz box?!? So unprofessional - 4th package has still not arrived. Have reached out to gym direct 3 times so far. Awaiting a responses on the damaged dumbbells & 4th package. So our experience has been anything but “direct” …. More should-have-gone-to-Rebel ….”

Helpful Report

Posted 2 years ago

Afternoon, We apprecaite the review and we do apologize for any damage that may have happened, please contact us at sales@gymdirect.com.au with photos and your order number so we can resolve this for you. Thank you again, speak soon. - GD

Posted 1 year ago

“I have emailed about the faulty equipment and no reply”

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Posted 2 years ago

Hi Kathryn, We do apologize for the delay, our staff is on this now and getting in contact with you, please look out for a call or email shortly. Thank you. - GD

Posted 2 years ago

“I ordered a spiky ball, they said it would come in 1 week and 1 month later I am still waiting. They keep sending me emails to write a review, so I got in touch with the company to tell them I didn't have the product and could they look into it? Still nothing is happening apart from writing a review emails! so they are unreliable, and don't follow up well. I won't buy from them again.”

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Posted 2 years ago

Hi David Thank you for taking the time to leave a review. This has been looked into and from what can be seen this order was completed on 13th Feb and was dispatched 15th Feb. When you reached out we had responded advising there was a delay in delivery and we were awaiting a response from Aus Post. Speaking to them again they have notified us there is a continuing delay from their side and are working on having your item delivered. As we can understand how frustrating this is, we are still working closely with Aus Post for continued updates and to escalate the matter. We hope this will be delivered for you shortly. Thank You. -Gym Direct

Posted 2 years ago

“DId not receive what I expected, I would like to return and reorder another barbell”

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Posted 2 years ago

Hi Vedang, thanks for your review. We're sorry to hear that you didn't receive what you expected from your order. If you'd like to return and reorder, we would be happy to help! Please email us at sales@gymdirect.com.au and our team will assist you further. Thank you. - GD

Posted 2 years ago

“I wouldn’t have written this review except for receiving an email asking me to do here it is: Ordered on 14th jan and still haven’t received them. I only live 1hr away from the store , would have been better driving up to collect. Will be calling Monday to follow up”

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Posted 2 years ago

Hi Bec, We do apologize on behalf of gym direct and ur couriers for the delayed freight, management has been in contact with the couriers to resolve this problem and we look to having this finalized ASAP, so sorry again and if there is anything please don't hesitate to contact us on 1300 488 866 or to send an email. Thank you Bec for the feedback and we will be in contact with you again shortly with updates. - GD

Posted 2 years ago

“Let you know when I finally get the items You need to reconsider your carriers”

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Posted 2 years ago

“Not all of my order was fulfilled and when told I couldn’t get the bench I ordered , I was told I needed to pay an additional $250 for another bench”

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Posted 2 years ago

Hi Jarod, We do apologize for the inconvenience this may have caused, from your email conversations i can see you were asked if you were happy with changing benches and you wished to proceed with this option, you also wanted to upgrade the bench instead of downgrading the bench which included the $250 fee which you approved before making payment. if you need any further help in the future please let us know, our staff is always here to help. Thank you. - Gym Direct

Posted 2 years ago

“The extremely high shipping cost was not disclosed until after I had put in my credit card details.”

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Posted 2 years ago

Hi Faryar, We appreciate the review, from what i can see you can not proceed with the order without pressing the shipping button which states the cost, our back end is set up like this so the customer knows the exact price they are paying before proceeding with payment. Thank you. - GD

Posted 2 years ago

“I would never tell anyone to purchase anything from Gym Direct, they were paid for a product only to take more than 5 weeks before they delivered the product and they don't ring to let me know when it's been delivered. To top it off the delivery/ installing told me that it's my problem to figure it out on how to use the product then said he can't take the box it came in, I'm a disabled man and I cannot remove the rubbish. Gym Direct told me that the delivery / installer would show me how to use the product but didn't do anything other than poor customer service... It's not worth 1 ⭐️ but that's all I can give. Gym direct should be closed for ever absolutely disgrace”

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Posted 2 years ago

Hello, I'm sorry to hear about the poor experience you've had with Gym Direct. We pride ourselves on our customer service and I'm sorry that in this instance it fell short of your expectations. Can you please drop us an email at sales@gymdirect.com.au so that I can look into this further for you? we never want this to happen to our customers or for this service to be done by our third-party installers that work under Gym Direct, we want this sorted out ASAP. Thank you, -GD

Posted 2 years ago

“Rubbish service, rubbish product.”

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Posted 2 years ago

Thank you for your feedback Jason. We're sorry to hear that you didn't have a good experience with our product. Our team strives to provide a great customer experience and we would love the opportunity to speak with you further about your experience and see how we can improve. Please reach out to us at sales@gymdirect.com.au so that we can help resolve any issues you may have had. - GD

Posted 2 years ago

“Still waiting for equipment to arrive.”

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Posted 2 years ago

Hi Terri, Thank you for leaving a review. I'm sorry to hear that you're still waiting for your equipment to arrive. We have our team looking into this for you and will be in contact shortly, Thank you for your patience and have a great day! - GD

Posted 2 years ago

“products havent arrived”

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Posted 2 years ago

Hi Simon, Thank you for leaving a review. I'm sorry to hear that your products have not arrived yet by Border Express. we will have a staff member look into this for you ASAP, someone will be in contact. Thank you. - GD

Posted 2 years ago

“Your service is appalling and I unsubscribed yet you’re still emailing me - WTF”

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Posted 2 years ago

“I still Havnt received my Olympic bar”

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Posted 2 years ago

“Not delivered yet in spite of chatting with Michael and promise of delivery on 24th June”

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Posted 2 years ago

Hello David, I'm sorry to hear that you have yet to receive your order. I can assure you that we are doing everything in our power to get it delivered as soon as possible. Our team is working hard to ensure that all orders are shipped as soon as possible. I apologize for the inconvenience this has caused and I would like to thank you for your patience and understanding. If there is anything else I can do for you, please do not hesitate to let me know. Thank you,

Posted 2 years ago

“Terrible rack and bench. I had to throw it away in the bin.”

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Posted 2 years ago

Hi Andrew, sorry to hear you had such a bad experience with our rack and bench. We take product quality seriously and would love to get more information from you about what went wrong. Please email us at support@gym-direct.com so we can help rectify the situation. Thank you, Gym Direct

Posted 2 years ago

“Wrong size for what i wanted.. not specified in your description”

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Posted 2 years ago

Hello Paul, Thank you for taking the time to leave a review. I am sorry that the size of the product you received was not what you were expecting. It is very important to us that our customers are happy with their purchases and we try to be as clear as possible in our product descriptions. If you have any further questions or concerns, please do not hesitate to reach out to us. We would be happy to help in any way we can. Sincerely, The Gym Direct Team

Posted 2 years ago

“Shipping is absolutely ridiculous. I placed a very large order from another company in Victoria for heavy duty equipment. It was here in 11 days. Their shipping was free, which I might add. Not even a single update as to where my 2 bars are from you guys. It's been 13 days, and still doesn't even appear to be in transit. And now I get a email asking for a product review? This is just laughable at this point. I cannot possibly recommend this company to anyone.”

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Posted 2 years ago

“It’s been weeks and my order is still not delivered. Delivery still not made.”

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Posted 2 years ago

“Still waiting for my order”

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Posted 3 years ago

Gym Direct is rated 4.4 based on 1,669 reviews