Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,676 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,676 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

Gym Direct 5 star review on 28th March 2025

Andrew Wal****

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having just assembled my Gym Direct order it appears like quality home gym equipment. Having previously ordered from another online “gym” store I’ll not go back. Great tracking and order updates. Remember order home gym quality that’s what you get. Order professional gym quality and you get stuff that’ll survive a lifetime and some.”

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Posted 3 years ago

“Great product, great service”

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Posted 3 years ago

“Excellent very happy”

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Posted 3 years ago

“Very good prices, excellent rewards program and great selection.”

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Posted 3 years ago

“my experience may be atypical since i ordered during Covid. i was aware when i ordered that delivery times were under strain. it still boggled my mind how long things took. but i didn't let it worry me too much since they had warned me. i guess it took more than a month for stuff to arrive. the great things that happened however well outway any others: 1. they called me and advised me that my order included an item less suited to my purpose than i had thought. they suggested an alternative. the alternative they suggested is my favourite 2. the actual equipment is very sturdy and was very easy to assemble 3. the delivery process when it happened was good and i could track it which helps. 4. the olympic weights that are colourful and large fill me with joy and me feel like a God - so much nicer to lift in my mind So a very good experience and I would recommend these people.”

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Posted 3 years ago

“Excellent service, and great value products as always.”

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Posted 3 years ago

“Goods came on time and goods tracking was available.”

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Posted 3 years ago

“Always my go-to for my home gym equipment. Great job!”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Excellent product, quality stuff.. 💪”

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Posted 3 years ago

“Quick, efficient, quality product at a great price.”

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Posted 3 years ago

“Great service and great product. Communication was amazing during the whole process. Weights are perfect for my home gym”

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Posted 3 years ago

Hi Aaron, thank you for your review and feedback! We're glad to hear that our service was up to par with your expectations. It's great to know that the weights are a perfect fit for your needs. We hope that we can continue providing excellent products and services in the future as well!

Posted 3 years ago

“Communication was good. Good kit. Easy transaction. Prompt delivery.”

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Posted 3 years ago

Thank you for your review, Gary. I'm glad to hear that the communication with our team was good and you were pleased with your purchase!

Posted 3 years ago

“Great automated updates on shipping and handling of the Plyometric boxes! They were packaged really well and arrived in perfect order. Great product and service!”

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Posted 3 years ago

Hi Alexandra! Thank you for your review and we're so glad to hear that you're enjoying your Plyometric boxes. We take considerable pride in the care and attention we put into our packaging, as well as the quality of our products, which is why we have such a high rating on shipping & handling.

Posted 3 years ago

“I've brought a lot of equipment from gym direct. It's always shipped fast & great quality. Happy to continue to purchase from here”

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Posted 3 years ago

Hi Scott, thank you for your review! We're so glad to hear that our service has met your expectations. We know how important it is to have the right equipment and we work hard to make sure everything is shipped quickly and in great condition. If there's anything else we can do for you, please let us know!

Posted 3 years ago

“You need no more motivation than getting all your exercise equipment from Gym Direct. Ordering was simple, cost is competitve and delivery was fast. You'll be up and exercising before you know it. They have my full recommendation.”

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Posted 3 years ago

Hi Michael, thanks for your review and a 5-star rating. We're so glad to hear that you had a wonderful experience with us! We value the feedback we get from our customers and are always looking for ways to improve our service. If there's anything you think we could do better in the future, please let us know. Thanks again!

Posted 3 years ago

“Amazing products, great postage fees and fast delivery.”

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Posted 3 years ago

Thank you so much for your review! We're very happy to hear that our products are delivering the results you need. We love hearing about how we can help make your fitness journey more enjoyable and effective with the right gear. If there's anything we can do to improve our service or product offering, please let us know.

Posted 3 years ago

“Great prices, excellent products. Great customer service with no hassles.”

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Posted 3 years ago

Hello Ian, thank you for the review. I am so glad to hear that our products and prices are on point! Thank you for taking the time to share your experience with us and we hope that you'll continue to shop with us in the future.

Posted 3 years ago

“Very helpful on the phone. Product tracked and all as expected.”

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Posted 3 years ago

Thank you for your feedback! We're happy to hear that our customer service was helpful and that the product arrived as expected. If there's anything we can do to improve, please let us know.

Posted 3 years ago

“Great system of keeping you up to date with order progress. Quick to respond on email with questions.”

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Posted 3 years ago

Thank you for the 5 star review! We're pleased to hear that we were able to keep up with your needs.

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,676 reviews