Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,604 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 21st November 2024

127

Anonymous

Anonymous // 01/01/2019

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“Order arrived without any hassle. Late but this would have been due to COVID and timing of order.”

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Posted 2 years ago

“I haven’t received my item despite of numerous follow ups. Gym Direct have partnered with Border Express who have a reputation of not delivering, misplacing or delivering damage items. Please read their reviews on google. Not a happy customer here!”

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Posted 2 years ago

“Great product. Worth the money.”

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Posted 2 years ago

Thank you for your review, Antony. I'm so glad to hear that you think the product is worth the money! We're always looking for ways to improve our members' experience and we will look at any suggestions you have as well. I hope this email finds you well and thank you again for being a part of #GDFitfam

Posted 2 years ago

“Online ordering was quick and easy. Continual communications on how our order was progressing. Prompt delivery. Equipment is great.”

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Posted 2 years ago

Thank you for your review, Tania! I'm glad to hear that you enjoyed the process of ordering from our site and we hope to be able to continue providing great customer service as well as quality equipment.

Posted 2 years ago

“Very happy with service. With delivery delays I expected it to take awhile but it arrived super quick and exactly as described. Very happy!”

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Posted 2 years ago

Hi Yasmin, thanks for taking the time to leave a review! I'm so happy to hear that you are enjoying your new equipment. I have passed this feedback on to our warehouse team, and they will be working hard to ensure that orders are shipped out as quickly as possible. I understand how frustrating it can be when you're waiting for an order and appreciate your patience in this instance. Thanks again for choosing Gym Direct!

Posted 2 years ago

“I have only received a part shipment, still awaiting on the second part. As it’s only been partly shipped I can not use the equipment. A little disappointed with this. I have advised gym director of part shipment as well as courier. Still no feed back or update on this”

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Posted 2 years ago

Hi Debra, Thank you for your patience. I'm sorry to hear that the shipment of your order has been delayed and I can assure you we are working hard on getting it out to you as soon as possible. We understand how frustrating this is and apologize for any inconvenience caused. We can assure you that all items under your order have been despatched from Gym Direct warehouse on 23rd of December. We're sorry for any inconvenience this has caused and appreciate your patience while we work to get this resolved!

Posted 2 years ago

“Purchased roman rings/straps Ordering was easy and I received tracking advice from the get-go. Very happy with quality of product. Thank-you!”

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Posted 2 years ago

Mark, thank you for your review and feedback! We appreciate the time you took to share with us. I'm glad that our customer service was able to answer all of your questions in a timely manner and provide you with updates on the status of your order. I'm sorry we were not able to get back to you sooner when we saw an issue with the shipping address - this is something that should have been resolved promptly so please accept my apologies for any inconvenience this may have caused. At Gym Direct, we are committed to providing 100% satisfaction guaranteed by ensuring all customers receive their orders as quickly as possible. Our team will be happy to help if there's anything else we can do for you at any point in the future!

Posted 2 years ago

“Very happy with both product and service. Definitely buy from you guys again”

Gym Direct 5 star review on 1st January 2022

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Posted 2 years ago

“I bought a good hand weights rack at a reasonable price - easy to put together and solidly built. I stopped in at the warehouse and the staff were very helpful and friendly.”

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Posted 2 years ago

Thank you for your review and I'm glad to hear that you found our warehouse staff helpful. We're proud of the products we offer and hope to continue providing an excellent customer experience.

Posted 2 years ago

“Full of promise but doesn't deliver. I had to make repeated phone calls to get a status on the order but no response when requested. It's a shame. The delivery company 'Border Express' is even worse. Never again!!!”

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Posted 2 years ago

“Really solid bench. Easy to construct following the instructions. Shipping was quick too”

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Posted 2 years ago

Thank you for your review, Mitchell! We're glad to hear that the bench is easy to assemble, and we'll pass on your feedback about shipping.

Posted 2 years ago

“Great online shop, really appreciate the communication about orders and follow ups regarding delivery! Everything arrived quickly and easy to understand instructions and great price!”

Gym Direct 5 star review on 29th December 2021

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Posted 2 years ago

Hi Ella, thank you for taking the time to leave this review! We're so glad that you found our online shop easy to use and appreciated the communication about your order. We aim to provide excellent value with affordable prices and speedy delivery. I'm sorry that we don't have any offers at the moment but please keep an eye out for one in future as they are something we run periodically.

Posted 2 years ago

“Pulley tower is a great product, not as smooth as commercial but the price makes up for it.”

Gym Direct 5 star review on 28th December 2021

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Posted 2 years ago

Thank you for your review Wei! We're glad to hear that our pulley tower is a great product, and the price makes up for any differences from commercial products.

Posted 2 years ago

“These guys are professionals when it comes to supplying fitness equipment. Been shopping for my equipment with them for a couple of years and great service and no issues at all. My favorite is their rubber hex dumbbells - you'd never look back. Great range of products at highly competitive prices, though I don't think you'll find cheaper for the quality. I simply don't need to shop around or elsewhere.”

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Posted 2 years ago

“Quick delivery and the equipment is high quality and exactly as described.”

Gym Direct 5 star review on 26th December 2021

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Posted 2 years ago

“Hi there are parts of our order missing so we can not assemble the item. Please contact me ASAP to rectify the issue”

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Posted 2 years ago

“No issues with the product or the service.”

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Posted 2 years ago

“Cannot fault this company.”

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Posted 2 years ago

Thank you, Daniel, for taking the time to review your experience with Gym Direct! We are so happy to hear that you have had a wonderful experience with us, and we appreciate you sharing your thoughts.

Posted 2 years ago

“Good service reasonable time on delivery, only thing with the product is the bumper plates are a little different in size.”

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Posted 2 years ago

Thank you for your feedback, Rohan, we're sorry to hear that the bumper plates are not of a uniform size. We will be sure to pass on your thoughts to our team so they can take this into consideration when sourcing new equipment.

Posted 2 years ago

“very happy with the Rapid Motion Incline Bench its work for money and its solid construction and i could not attach any photos as its a gift to some one and i would recommend this product for Others”

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Posted 2 years ago

Thank you for your review, Santosh! I'm so glad to hear that the Rapid Motion Incline Bench is working out well and that it's a quality product. We're happy to hear that you would recommend this product as well. Thank you again, we appreciate hearing from our customers!

Posted 2 years ago

Gym Direct is rated 4.4 based on 1,604 reviews