Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,638 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 9th December 2024

132

Anonymous

Anonymous // 01/01/2019

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“Top quality products, online purchasing process simple to navigate. Delivery relatively prompt. So, all good!”

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Posted 2 years ago

“My gym bench arrived in good condition, It was easy to put together. I’ve started to use it, it’s well made and is holding up pretty well so far”

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Posted 2 years ago

“Have dealt with Lilly and her team 10 years ago for a decent gym I had at Bundeena. Just purchased an Olympic bar and plates for the south coast of NSW in case we have more lockdowns. Terrific to deal with.”

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Posted 2 years ago

“Terrible service and will never order from Gym Direct again.”

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Posted 2 years ago

“Great communication and delivery updates, delivery took a little while but completely understandable with covid and bulk items. Bought single cable machine, made in china, works fine, easy to put together. No idea how it will go with long term punishment but for the price she’ll do the job”

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Posted 2 years ago

Thank you for your review, John. We're glad to hear that you like our communication and delivery updates! We know it can be frustrating waiting for a package, but we want to make sure the items arrive in perfect condition - so we take care to pack them carefully and send them out as soon as possible. I'm sorry that this meant there was a little wait on your order though.

Posted 2 years ago

“Ordered an in-stock bench, two weeks later received an email that it had been dispatched. Over a week later it still had not arrived, check tracking number and said it had delivered before it was dispatched. Contacted customer service and explained situation and said they would look into it and would "call you back before lunch tomorrow". Close of business the following day, still no call. Contacted customer service again to find out where the bench is, only to find out it is not in stock. So nearly a month on from ordering and paying for an in-stock item and no product delivered. Would have ordered elsewhere if I knew this was the case, pretty disappointing service as a whole.”

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Posted 2 years ago

“For some reason, my order got shipped to Melbourne instead of Sydney, then had to be re-routed from Melbourne back to Sydney which resulted in a 2-week delay. Other than that the item itself is ok.”

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Posted 2 years ago

“Great service. Have bought a few machines and have had both pleasant experiences and quality exceptional. Will be buying more in the future.”

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Posted 2 years ago

“Good enough product and price! All good, I've got not problems with the product! I like the equipment!”

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Posted 2 years ago

“Excellent equipment (16kg kettlebell), very competitive pricing, quick and safe delivery considering current circumstances and good communication. Excellent experience.”

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Posted 3 years ago

“The weights and dumbell I ordered were found to be of a better quality than anticipated. It's price and delivery were found to be the lowest after considerable research. The only disappointment was the poor despatch service. It took nearly two weeks to wrapin tape the cartons they were packed in by the manufacturer and attach delivery labels. Once despatched the goods arrived very promptly. I've had items despatched by other suppliers (even Chinese) within a couple of days. Hence my disappointment.”

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Posted 3 years ago

“I little fiddly to set up. Once that's done though, it's a great little set-up. Works well.”

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Posted 3 years ago

“I haven’t received my order yet and the tracking is incorrect so not that happy”

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Posted 3 years ago

“I placed my order in January 11th and still have not received the goods. Lots of excuses about couriers etc but just not good enough. To make matters worse straight after I placed my order they launched a 15% off discount on all items. So still no goods and no offer of 15% discount for the delays. Poor customer service”

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Posted 3 years ago

Hi Adrian, Thank you for your feedback and apologies for any incoveience caused by this We are sorry to hear you missed our 15% Chinese New Year promotion which we launched on 31st of Jan 2022, Therefore we are not able to honor this offer to you as we launched 3 weeks back. However, we do offer different promotions occosicationly so please keep an eye on our website & social media for the latest offer/promotion. Regards the delay in delivery, we do apologize on behalf of our third-party contracted courier as the whole transport industry are facing challenge of shortage staffs due to impact of covid 19, which is matter of national awarness. They are suffering 30% down in terms of staffing. However upon checking the latest status of your order, your order is onboard for delivery this morning. Please keep an eye on provided tracking detail and feel free to reach out if you need any further assistance. Thank you Adrian, appreciated for your understanding and patience Regards Gym Direct

Posted 3 years ago

“great product and excellent service”

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Posted 3 years ago

“Only 2 of 3 the items I ordered were delivered (see photo). The olympic bar bell I ordered was not delivered and still nowhere to be seen almost two months after I ordered it. Poor communication and this still remains unresolved. Ordered 20kg weight plates but was only advised weeks after ordering that they were out of stock and had to be replaced for another item. Really frustrating experience.”

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Posted 3 years ago

Hi Daniel, thank you for your feedback! I'm sorry to hear about the wait and frustration. We appreciate your patience, and we believe you have received all the gear now.

Posted 2 years ago

“After ordering NT item, I was sent a notice of how to track the shipment. What a joke. The tracker appears to be a random date generator. At first, for 4-5 days, it would just give the next day as "expected delivery date". For the past 5 days it has given the same date as "expected delivery date". Today is February 4. When I checked a few minutes ago, the delivery date listed was (as it has been for the past 4 days) January 31! So even though they know it hasn't been delivered they still tell me it's expected 4 days ago! Terrible.”

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Posted 3 years ago

“Everything went fine, however, the delivery took a month to arrive.”

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Posted 3 years ago

“Quick delivery and easy to deal with.”

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Posted 3 years ago

“Won’t deal with them again.”

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Posted 3 years ago

Gym Direct is rated 4.4 based on 1,638 reviews