Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,604 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 21st November 2024

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only 2 of 3 the items I ordered were delivered (see photo). The olympic bar bell I ordered was not delivered and still nowhere to be seen almost two months after I ordered it. Poor communication and this still remains unresolved. Ordered 20kg weight plates but was only advised weeks after ordering that they were out of stock and had to be replaced for another item. Really frustrating experience.”

Helpful Report

Posted 2 years ago

Hi Daniel, thank you for your feedback! I'm sorry to hear about the wait and frustration. We appreciate your patience, and we believe you have received all the gear now.

Posted 2 years ago

“After ordering NT item, I was sent a notice of how to track the shipment. What a joke. The tracker appears to be a random date generator. At first, for 4-5 days, it would just give the next day as "expected delivery date". For the past 5 days it has given the same date as "expected delivery date". Today is February 4. When I checked a few minutes ago, the delivery date listed was (as it has been for the past 4 days) January 31! So even though they know it hasn't been delivered they still tell me it's expected 4 days ago! Terrible.”

Helpful Report

Posted 2 years ago

“Everything went fine, however, the delivery took a month to arrive.”

Helpful Report

Posted 2 years ago

“Quick delivery and easy to deal with.”

Helpful Report

Posted 2 years ago

“Won’t deal with them again.”

Helpful Report

Posted 2 years ago

“If I had known how many weeks I would have had to wait for my simple order (2 dumbbells) from you to be delivered I would never have ordered from you. You charged my credit card on Jan 7 and my order was delivered on Feb 01. Needless to say I will not be recommending your service or using it again.”

Helpful Report

Posted 2 years ago

“Very good thanks”

Helpful Report

Posted 2 years ago

“Excellent equipment.”

Helpful Report

Posted 2 years ago

“I have already tried to contact the manager and written to a sales coordinator with all the problems I experienced and nobody obviously cared enough to talk to me”

Helpful Report

Posted 2 years ago

“Awesome products at great prices, have bought heaps over the years and they are still going strong, from bench, to bumpers, dumbbells, always great quality”

Gym Direct 5 star review on 31st January 2022

Helpful Report

Posted 2 years ago

“Customer service on the surface seems good but when you have to wait a month for a product to arrive and send multiple follow up emails with vague responses it can get frustrating. I understand Xmas closures but when the warehouse opens on the 10th of Jan I don’t expect to have to wait another 2 weeks for items to be shipped out.”

Helpful Report

Posted 2 years ago

“I am really disappointed in the communication. I understand supply chain issues, that being said, I have had 3 emails saying that my order is out for delivery or been delivered and I haven’t received the order. Now I am being sent an email asking to review my experience? I am okay waiting for my order, you present a very competitive price which I appreciate. However it is frustrating when I stay home to collect an order or need to call up to ask why it said my order was delivered when it has not been.”

Helpful Report

Posted 2 years ago

Hi There, Thank you for your great feedback and we are so sorry to hear about the delay in delivery. Upon checking the latest delivery status as of today, your parcel is already at Vic airport at 9:29 am this morning and due for delivery. Apologies for the inconvenience as the delivery delay was caused by massive shorage staffs from our contract courier company due to covid impact. Please do let us know if there is anything I could assist any further with. Kind Regards Gym Direct

Posted 2 years ago

“Online ordering was very easy. The staff was very friendly and helpful when I picked up my order.”

Helpful Report

Posted 2 years ago

“Great prices and quality products, very happy with my purchases! A bit of a delay due to the pandemic but nobody can do anything about that, so it’s not a problem.”

Helpful Report

Posted 2 years ago

“Excellent service and delivery. Very detailed instructions on putting my half rack and bench together. Good quality especially for the price. Very happy with purchase and quality”

Helpful Report

Posted 2 years ago

“Service was a good it could be with issues of shipping atm and ordering in the Xmas week.”

Helpful Report

Posted 2 years ago

“The weight rack came quickly. Easy to install.”

Helpful Report

Posted 2 years ago

“Kept getting email updates with another users tracking details. Order arrived but stinks of cigarette smoke. At first I thought it was the courier but the smoke smell is on the weights wrapped in plastic. Gave me a headache.”

Helpful Report

Posted 2 years ago

“Amazing quality, really good price. Extremely happy with Gym Direct!”

Helpful Report

Posted 2 years ago

“Don’t let the 4 stars fool you I honestly think 5 but you can never be sure if they are bots haha. Haven’t had any problems with Gym Direct. Prices are pretty good and they deliver pretty fast. Overall pretty good 👍”

Helpful Report

Posted 2 years ago

Gym Direct is rated 4.4 based on 1,604 reviews