Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,676 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,676 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

Gym Direct 5 star review on 28th March 2025

Andrew Wal****

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Steel clubs Should come with a warning: HIGHLY ADDICTIVE GATEWAY TRAINING MODALITY. Gym Direct is simply the best way to purchase functional training kit online. Best prices, best service.”

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Posted 3 years ago

Thank you for the five star review, Jedidiah! We're so happy to hear that our service and prices have been a great fit for your needs. We appreciate hearing about how our steel clubs have helped you get into functional training with such ease. Our goal is always to provide the best possible experience in every aspect of what we do and it sounds like we've done just that! Thank you again for taking the time to leave a review--we hope this was helpful information as well as enjoyable reading.

Posted 3 years ago

“Have ordered a multiple times from Gym Direct and the service is always great with good communication about delivery. They take time to check order details by phone if there are potential problems before dispatching which is excellent.”

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Posted 3 years ago

Thank you for your feedback Fiona, we're glad to hear that our customer service is up to scratch. We take pride in the quality of our products and services so it's great to know that this is reflected in your experience with us. We appreciate you taking the time to leave a review and will share it with those involved in order processing so they can see how their efforts are appreciated!

Posted 3 years ago

“Took 6 days to dispatch and another 4 to arrive. Products are good quality though.”

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Posted 3 years ago

“Still waiting for my order”

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Posted 3 years ago

“Having just assembled my Gym Direct order it appears like quality home gym equipment. Having previously ordered from another online “gym” store I’ll not go back. Great tracking and order updates. Remember order home gym quality that’s what you get. Order professional gym quality and you get stuff that’ll survive a lifetime and some.”

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Posted 3 years ago

“Great product, great service”

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Posted 3 years ago

“Excellent very happy”

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Posted 3 years ago

“Very good prices, excellent rewards program and great selection.”

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Posted 3 years ago

“my experience may be atypical since i ordered during Covid. i was aware when i ordered that delivery times were under strain. it still boggled my mind how long things took. but i didn't let it worry me too much since they had warned me. i guess it took more than a month for stuff to arrive. the great things that happened however well outway any others: 1. they called me and advised me that my order included an item less suited to my purpose than i had thought. they suggested an alternative. the alternative they suggested is my favourite 2. the actual equipment is very sturdy and was very easy to assemble 3. the delivery process when it happened was good and i could track it which helps. 4. the olympic weights that are colourful and large fill me with joy and me feel like a God - so much nicer to lift in my mind So a very good experience and I would recommend these people.”

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Posted 3 years ago

“I haven’t received it yet”

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Posted 3 years ago

“We would love to do that however we still have not received our product to give a good review. More than happy to give one once we have received it. Cheers”

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Posted 3 years ago

“Excellent service, and great value products as always.”

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Posted 3 years ago

“Goods came on time and goods tracking was available.”

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Posted 3 years ago

“Postage took a long time”

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Posted 3 years ago

“Always my go-to for my home gym equipment. Great job!”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Excellent product, quality stuff.. 💪”

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Posted 3 years ago

“Quick, efficient, quality product at a great price.”

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Posted 3 years ago

“i received only the kettle bell my gym matt never arrived i have tried to call or email someone about it My name is mark peart”

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Posted 3 years ago

Hi Mark, We're currently experiencing some dispatch and delivery delays. Recent weather events in QLD and NSW have caused a small backlog of orders. However, rest assured, we're working with our team and courier partners to get orders delivered as fast as possible. Thanks for your patience.

Posted 3 years ago

“The product itself is solid and welded very well and works. Not having instructions for assembly was a major problem. The exploded engineering pictures that I had to ask for were wrong. No one was able to video call or provide assistance over the phone. I'm 800 kms away. I eventually ignored the drawings and put it together trusting myself and previous experience assembling these types of units. Anyone new to this would have no hope. All communication was returned via email and although eventually i was provided with something that would have helped earlier it seems too little way too late. What should have taken 1.5 hours ended up taking days. I have what I wanted at a good price. Customer service, of the 6 people i delt with, only 3 were of any help. Once they have your money your basically on your own. As im writing this i reduced the star rating from 3 to 2. Looking back, it really was bad.”

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Posted 3 years ago

Thank you for your feedback, Michael. We're sorry to hear that the assembly instructions were not helpful, we'll take a look at them and make sure they are clear in future. I'm glad to hear that you found the product itself satisfactory and was able to assemble it yourself - this is always better than needing assistance! We offer live chat support during business hours as well as email replies 9-5, Monday to Friday. If there's anything else, we can do to improve our service please let us know- I appreciate your taking the time to share your thoughts with us.

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,676 reviews