Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

“You sent me the wrong size.”

Posted 1 month ago

“Really disappointing service. My order wasn't dispatched until after the date I was supposed to receive it, which was 1 week after the order date, and then wasn't actually delivered until a other week after that. Gym Direct neither answered nor returned my calls to enquire about it.”

Helpful Report

Posted 1 month ago

Dear Craig, We’re sorry to hear about your experience with our delivery service, and we understand how frustrating this must have been. Upon reviewing your order, we can confirm that it was dispatched and delivered on the 11th of February. We sincerely apologise for any confusion or lack of communication you experienced regarding your order. If you’d like further assistance or if there’s anything more we can do to help, please don’t hesitate to call us directly at 1300 488 866. Your feedback is important to us, and we’re here to ensure your concerns are resolved.

Posted 1 month ago

“The parcel arrived broken, the barbell bar is slightly damaged, the clamps are missing. I emailed to make inquiries, no response received. I only have plates and a bar, unable to use it! The worst online shopping experience ever!”

Helpful Report

Posted 2 months ago

“Didn’t receive the wrists weights”

Helpful Report

Posted 2 months ago

“The weights were too oily and shred dark plastic!”

Helpful Report

Posted 3 months ago

“I still don’t have every piece of my order…and have no idea when or if the rest are coming”

Helpful Report

Posted 3 months ago

“After a conversation i asked for the weights to be delivered to my home but they still sent them to my work. They also only deliver 1x 12.5 kg dumbell not 2”

Helpful Report

Posted 6 months ago

“I phoned GD to enquire about shipping, and I got the impression I was wasting their precious time... I shouldn't have ignored that, because my equipment arrived with some damage, I sent two emails about it and was ignored. The damage doesn't stop the functionality of the equipment so I'll live with it, but the point is he chose to ignore my emails, not really surprised in hindsight, given my phone call to him.”

Helpful Report

Posted 8 months ago

“I would not recommend Gym Direct, the goods received did not match the pictures advertised on the web page and I feel misled by the advertising. When I raised this issue through the contact details, my concerns were not satisfactorily addressed and will have to raise with Fair Trading.”

Helpful Report

Posted 8 months ago

“Thank you for your invitation to submit a review. While I don't like to say it, my experience with my purchase has been highly disappointing and 40 days after placing my order, I still have not received my equipment. I buy a lot of gym equipment and chose to try Gym Direct as a new provider, taking in good faith statements of product quality and prompt service. Having ordered and paid for my order in early January, I was expecting a day or two delay in dispatch given the time of year and likely holiday absence of some staff. A few days later this assumption was confirmed when I received an email indicating GD was aiming to dispatch by the end of that week (i.e. 12 Jan) or at the latest the following week. Another week later, I received an email from Lily, who was very polite, indicating my goods were in fact not in stock (not indicated at point of sale) and that there would be a four week delay in my order, apparently due to supply chain issues. Eventually, I received a few emails on 6-7 Feb indicating that my order was in transit, with consignment details indicating a 6 Feb delivery date (i.e. that day). I called the freight company only to be told that they hadn't received all the 19 parts of my order from GD. I had ordered a bench, dumbbell set and rack, which appears to have been split up into 19 separate items and drip fed to the freight company.After multiple calls to the freight company, and failure to deliver despite having all relevant information, authorisation to leave, and site access granted, my order has still not arrived. I therefore cannot comment on equipment quality and clearly cannot provide pictures of me enjoying my purchase, as you have requested. I have to say, this has been a wholly unsatisfactory experience and if asked to recommend Gym Direct as a purveyor of equipment in the future, it would be a hard NO from me. I am sorry to say that I will definitely shop elsewhere next time and recommend others do too.”

Helpful Report

Posted 1 year ago

“I brought an Olympic bar for my husband's birthday and I still haven't received it. My husband has called Gym direct twice now over the last 2 weeks and has been told both times they're chasing it up, but no one gets back to us and we've had to chase gym direct. This was not a cheap product and I used my disability pension to buy it, it was a big purchase to make, and the fact that it's looking more and more like we've been ripped off is really upsetting. The tracking number says it's sitting in a town about an hour up the road from us. It was supposed to have been delivered on the 19th of January and I purchased it two weeks before that to make sure it came on his Birthday and the 19th was his birthday! So, not only did he get nothing for his birthday, but now I'm $350 out of pocket and he has to train for his upcoming competition at a commercial gym instead of his own because his old bar is too smooth. (Hence buying him a new bar). The reason I'm writing this review is because gym direct sent me an email asking me to review the product I just purchased....but I can't review a product I never received.”

Gym Direct 1 star review on 1st February 2024

Helpful Report

Posted 1 year ago

Hi Renee, Thank you for sharing your feedback We apologies for not able to get back to you sooner as shortage staffs during the period due to staffs on leave. In saying that it is no excuse from our end. We defiantly is working on policy for an improvement. Courier has confirmed that your order been shipped and delivered to your nominated address on 19th Jan with POD (Proof of delivery); Which I attached image above. We will contact you in person for the follow up too. Thank you Renee

Posted 1 year ago

“still waiting on 2 agility poles”

Helpful Report

Posted 1 year ago

“I have not got my order and no responds to my email. Waster of time”

Helpful Report

Posted 1 year ago

Hi Sina, Thank you for your feedback We have been confirmed that order has been dispatched from our end on 12nd Jan however upon checking the delivery statues, we been told by contracted courier that items have been lost in transit. We will re send your order out again today and it should arrive within 1 - 3 business days; Side note that we are not able to find any email communication under your name or email address. Hence not able to respond accordingly. We apologies for this inconvenience caused by the unexpected delay

Posted 1 year ago

“The purchase was a terrible experience. The item was not listed as not in stock when it clearly was not in stock. Gym Direct took payment even though they knew it would be many months before I would receive my item. The order was paid for on the 4th of October. After a while of waiting, I followed up on where the item was (after no communication from gym direct). I was told they were waiting for "some of my items". Strange, since I only ordered one item. It almost seems like a lie, doesn't it? After calling out the lie, the sales rep said "oh no, sorry, I've just checked, it's the whole order". Again, seems like maybe a lie? 😂 After a month of waiting, I followed up again, I was promised the item would be delivered late November/ Early December. 2 months! After paying. In the end that ended up being another lie. The item arrived not long before Christmas. Shocking "service", lies from 2 different sales people and an item delivered about 10 weeks too late. Take this as a warning anybody thinking of purchasing anything from these cowboys”

Helpful Report

Posted 1 year ago

Dear Daniel, thank you so much for taking the time to share your feedback on your experience with Gym Direct. We truly appreciate your honesty and value your input. We are extremely sorry to hear about the issues you encountered during your purchase. We understand how frustrating it can be when an item appears to be in stock but ends up not being available. Additionally, we apologize for the delay in communication and the confusion regarding your order. These discrepancies are certainly not reflective of the level of service we strive to provide. We want to rectify this situation and make things right for you. We would greatly appreciate it if you could provide us with more details on how we can improve our service and prevent similar issues from happening again. Your insights will be invaluable in helping us better serve our customers. Once again, thank you for bringing these matters to our attention. We are truly sorry for the inconvenience caused, and we hope to have the opportunity to make it up to you in the future. Warm regards, #GDTeam

Posted 1 year ago

“The leg curl machine was an absolute nightmare to build. The instruction manual was pathetic, I even found pre-assembled pieces utilising the wrong bolts.”

Helpful Report

Posted 1 year ago

“The TRXs keep breaking”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Reborn! We appreciate you taking the time to let us know about your experience with Gym Direct. We apologize for the inconvenience with the TRXs and would really like to make sure this doesn't happen again. please come by our warehouse and we can offer a full refund ASAP. Thank you.

Posted 1 year ago

“Still waiting for items. Not happy. Due on 24 Oct, not here yet.”

Helpful Report

Posted 1 year ago

Hi Robyn, We understand the review and comment, due to the order being damaged during transit Direct Freight has returned it back to our warehouse which was yesterday afternoon and our warehouse team has already dispatched a new pair to you today, we do apologise for the confusion. Thank you. - Gym Direct

Posted 1 year ago

“Very poor and extremely disappointed. The wrong address was applied to my order and sent to my neighbour. When the delivery driver delivered the item my neighbour stated that the wrong address had been used and that the driver took the item back. It appears the driver didn't return the item to you and the item has now disappeared, I will not be using you again and will look to other suppliers for my future gym supplies”

Helpful Report

Posted 1 year ago

We apprecaite your review and feedback, Michael. From what we can see you placed the incorrect address on your order and didn't inform us until after the order was fully dispatched and delivered to the address you had provided, from our end the driver had delivered to the address which was provided to us from you and we had provided the courier company the address which you had placed on the order. Any comments about Direct Freight that has no relation to Gym Direct should be taken up with their customer service agents. Thank you. - GD

Posted 1 year ago

“My black band snapped after 3 uses not very happy with that at all Used just for stretching I am 60 and female this should not have happened I feel it is a faulty band I am currently in NZ playing hockey and the band was bought for this trip I now need to replace it Thanks Angela carpini”

Helpful Report

Posted 1 year ago

Hi Angela, We're sorry that your black band didn't live up to our usual standards of quality. We take pride in ensuring that our products stand the test of time, and we regret that your band did not meet that expectation. We understand your disappointment with having to purchase a new product when you are currently out of town, so please contact us at sales@gymdirect.com.au with photos and your order number, and our team will work with you to get a replacement sent as soon as possible. Thank you for your feedback, Angela - we appreciate it and will use it to ensure future product enhancements. We hope your travels go well. - GD

Posted 1 year ago

“Happy with product! That I bought. Shopping experience was not so great! Originally wanted to purchase a hyper extension bench for +$1k but shipping was outrageous! Spent time quoting up 3rd party freight which came in at a third of the price. I rang and emailed Gym Direct to confirm how much time needed for freight to collect and as to whether box is crated or on pallet. No answer! So Gym Direct lost that sale! That experience has left me really put off to deal with Gym Direct again. I only got the the glute plyo box as I couldn’t source anywhere else!”

Helpful Report

Posted 1 year ago

Hi Annabelle, From what I can see a staff member spent a good amount of time going through each courier service we use to find the lowest price possible and every option possible for an item that size and weight as you did need a trial lift service for safe and successful delivery, we appreciate your email and for you taking the time to be in contact with us so we can help you out, we hope you enjoy the Plyo box and if we hope we can help you in the future with any further orders. - GD

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct Reviews