Gymshark Reviews

Name: Gymshark
Rating: 1.76

1.8 Rating 170 Reviews

17 %

of reviewers recommend Gymshark

Company Reviews

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Metrics

1.8

Based on 170 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Gymshark 1 star review on 27th August 2024

Anonymous

Brittany

Gymshark 1 star review on 31st October 2023

Nick

Gymshark 1 star review on 15th August 2023

Jas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a size L in leggings from GymShark. I loved the color (pink/orange ombré), but everything else is awful. I normally fit in a size M, but sometimes decide to size up for my butt. The size L BARELY fits me and is super tight. Plus the material does not hardly stretch at all and feels very restricting especially when doing squats and other leg exercises. I would recommend sizing up and only using these if you want expensive lounge wear.”

Helpful Report

Posted 3 years ago

“Placed two seperate orders on 11/18. I received one of them 8 days later and my other order (the first order I placed, which, of course had all of my "must haves") is still showing "LABEL CREATED"on the fed ex site. Gymshark told me over a week ago, that they already shipped the package out of their warehouse, but I found out that is not actually the case. Fed Ex does not have the package yet. I messaged them over two days ago for the third time, and they have yet to get back to me. I'm about to dispute the charge with my bank.”

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Posted 3 years ago

“Shocking service delivery still not come and ordered on the 18th”

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Posted 3 years ago

“Slow ass shipping.”

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Posted 3 years ago

“Ordered leggings over two weeks ago and no sign, emailed them and haven’t heard anything back.”

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Posted 3 years ago

“Quality is getting worse and worse, also , why would models be size L and more , you are discriminating all the people who worked pretty hard and build their body, proper eating, workouts , sleep and etc. But right now what I see , everyone (especially big girls ) wearing gymshark clothes. What is the purpose of naming your company GYMSHARK ??!!”

Helpful Report

Posted 3 years ago

“Recently bought the Whitney Simmons collection. The quality was on the products were appalling!! There were all lines of colour dye on the leggings and top. There were bits of stitching sticking out here and there. I sent back to Gymshark and waited over a month for a refund!! Contacted customer service who’d implied I’d not sent the right items back, and do had to wait for warehouse staff to physically open the bag! I won’t buy off this company again! Don’t waste your money!”

Helpful Report

Posted 3 years ago

“I don’t know how gymshark has so many good reviews. Following the trends, I ordered a supply of gymshark clothes to workout in. On top of ordering gymshark apparel, I also ordered and bought workout apparel from over 10 other companies. Gymshark workout apparel fit the worst, stretches the worst, and the sizing was off. I have a bum and a small waist. I order leggings typically size small so they cling to my waist. All leggings from all other companies but gymshark fit fine. However, I couldn’t even get the gymshark leggings over my bum so make sure to size up. Also, I would not feel comfortable working out in this material as it is not stretchy. While the small bottoms I ordered felt more like an XXS with no stretch, the workout bras which I ordered in size small were larger than usual. I have A cups and feel like I should have at least a strong B or C with these. Majority of the shirts I got fit more like mediums when they were small or XS. One of the shirts however I got in small was like an XXS baby shirt. It was a long sleeve. All’s I’m saying is their sizing is all over the place. Their material has no stretch so I don’t know how we’re supposed to bend in these things for squats, deadlifts, yoga, etc. Ultimately I don’t know what all the hype is about and this was the only website where I could find honest real reviews about gymshark wear. All the reviews I read was that this apparel was fabulous which is really confusing considering so many other companies have fantastic gym wear for way less money and they fit better too.”

Helpful Report

Posted 3 years ago

“Wanted to send back some of the items that i purchased and it turns out i have to pay the return fee which is 3x times more overpriced that i would have paid at my local post office. Never ordering anything from gymshark again. Their customer service sucks :)”

Helpful Report

Posted 3 years ago

“*BEWARE* Placed my order the first week of July, received an email two days later saying my order had shipped. However the tracking number has NO information listed on it. No estimated delivery times or any indication that my order actually shipped. I emailed the customer support 3x now and still have yet to receive a reply. I paid for expedite shipping because I am moving next week. At this rate, I doubt I’ll receive the clothes before we move. BL: this Companies customer service and shipping our right SUCKS!”

Helpful Report

Posted 3 years ago

“Be very very careful when returning. I returned 3 items I know for a fact were in the parcel - something which can be proven by its weight - and after numerous complaints I received a message to say “the warehouse staff refunded all items returned so this case is closed” they claimed they received just two items. So someone is lying. Absolutely despicable from a company of this size. BE VERY VERY CAREFUL! If you order, make sure you want it all because their staff cannot be trusted!”

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Posted 3 years ago

“Their customer services used to be so good until my recent purchase. I have shipped back my returned items in April and finally they have received them beginning of June. But until now, I have not received my refund!!! They don’t respond to their email.”

Helpful Report

Posted 3 years ago

“Over a week later and my tracking number shows that FedEx has yet to receive my package and GymShark has no number to call. I’ve emailed them twice, with no response. Huge mistake ordering from them. Huge.”

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Posted 3 years ago

“Paid $300 for clothes that I never received. Instead they sent me 3 pairs of the same exact shorts that I never even purchased? I was sooooo upset. Wasted my hard earned money. I will never purchase from this site again and like the others I will report them. I never write reviews ever but this place is a scam.”

Gymshark 1 star review on 18th June 2021

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Posted 3 years ago

“I shopped their big sale, that I had been counting down the days for. They sent me the complete wrong package. I received 8 items that are of zero use to me. It took 2 days for them to respond at all. All that they could do is refund me because all of the actual items I ordered were out of stock. For their entire mistake all they could offer was 20% my next purchase. The sale I shopped was 40-50% off. The way this whole mess was handled was very poor, they do not seem to care at all about their customers.”

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Posted 3 years ago

“I received the wrong order and they take so long to answer by email”

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Posted 3 years ago

“Holy hell shipping is slow and can't track the package even with the number.”

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Posted 3 years ago

“I have ordered many workout clothes from Gymshark US and have not had ANY of the concerns people have posted on here!! One package was delivered at my neighbours house, but that was Fedex's fault NOT Gymshark as the address was correct. I love the quality and fit of these clothes and would highly suggest anyone to by them.”

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Posted 3 years ago

“The clothes fit well, have been quite fuctional for working out and outdoor activities, and are sturdy. The material feels nice too.”

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Posted 3 years ago

“This company is unprofessional. I paid for two-day shipping and was tracking it's progress up until it was "delivered", through UPS. The package was never delivered and there is no customer service phone number to contact to assist. I sent an a request through their website and UPS claims and both have been tedious. Not sure what this company is trying to accomplish in the future but from what I've been reading from other consumers, they won't be around too much longer. Save your money and your frustration and order from somewhere else.”

Helpful Report

Posted 3 years ago

Gymshark is rated 1.8 based on 170 reviews