Gymshark Reviews

Name: Gymshark
Rating: 1.78

1.8 Rating 159 Reviews

18 %

of reviewers recommend Gymshark

Company Reviews

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Metrics

1.8

Based on 159 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Gymshark 1 star review on 27th August 2024

Anonymous

Brittany

Gymshark 1 star review on 31st October 2023

Nick

Gymshark 1 star review on 15th August 2023

Jas

Anonymous

Anonymous // 01/01/2019

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“Their customer services used to be so good until my recent purchase. I have shipped back my returned items in April and finally they have received them beginning of June. But until now, I have not received my refund!!! They don’t respond to their email.”

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Posted 3 years ago

“Over a week later and my tracking number shows that FedEx has yet to receive my package and GymShark has no number to call. I’ve emailed them twice, with no response. Huge mistake ordering from them. Huge.”

Helpful Report

Posted 3 years ago

“Paid $300 for clothes that I never received. Instead they sent me 3 pairs of the same exact shorts that I never even purchased? I was sooooo upset. Wasted my hard earned money. I will never purchase from this site again and like the others I will report them. I never write reviews ever but this place is a scam.”

Gymshark 1 star review on 18th June 2021

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Posted 3 years ago

“I shopped their big sale, that I had been counting down the days for. They sent me the complete wrong package. I received 8 items that are of zero use to me. It took 2 days for them to respond at all. All that they could do is refund me because all of the actual items I ordered were out of stock. For their entire mistake all they could offer was 20% my next purchase. The sale I shopped was 40-50% off. The way this whole mess was handled was very poor, they do not seem to care at all about their customers.”

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Posted 3 years ago

“I received the wrong order and they take so long to answer by email”

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Posted 3 years ago

“Holy hell shipping is slow and can't track the package even with the number.”

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Posted 3 years ago

“I have ordered many workout clothes from Gymshark US and have not had ANY of the concerns people have posted on here!! One package was delivered at my neighbours house, but that was Fedex's fault NOT Gymshark as the address was correct. I love the quality and fit of these clothes and would highly suggest anyone to by them.”

Helpful Report

Posted 3 years ago

“The clothes fit well, have been quite fuctional for working out and outdoor activities, and are sturdy. The material feels nice too.”

Helpful Report

Posted 3 years ago

“This company is unprofessional. I paid for two-day shipping and was tracking it's progress up until it was "delivered", through UPS. The package was never delivered and there is no customer service phone number to contact to assist. I sent an a request through their website and UPS claims and both have been tedious. Not sure what this company is trying to accomplish in the future but from what I've been reading from other consumers, they won't be around too much longer. Save your money and your frustration and order from somewhere else.”

Helpful Report

Posted 3 years ago

“Placed an order and paid for 2 day delivery charge. I initially received my purchase confirmation but nothing since. The money has been devoted from my account and yet I have not received any updates regarding my expected purchase delivery. I raised this by contacting their support team and was asked for order, delivery address and email address Info which I sent and have yet to hear back. I Have now had to send my third email requesting an update. Disappointed with my first ever order with this brand. I’ve had better experience with smaller sport brand company like overactive who at least have the time to respond to their customers and confirm what steps they are taking to resolve the matter.”

Helpful Report

Posted 3 years ago

“I did not receive my order from them and I spend more than 400.00 US Dollars. Their customer service sucks send a couple of emails and never received a response from them. So disappointed I will be Filing a fraudulent claim against them with my bank to try to recover my money. Please do not order from them save your money.”

Helpful Report

Posted 3 years ago

“Tried to order from this company 4 times, each time getting my order canceled immediately after processing. reached out to the company. They informed me of their 3rd party security system that kept denying my orders but said that they had fixed the issue and that I could proceed forward with placing another order. Did that and once again the same thing happened. Asked them if I could get the discounted price from when I originally ordered and they said no. Told them they should be sending me my merchandise at no charge since this matter still has not been corrected and they are refusing to do that. So much for there exceptional customer service they claim to have. Such a disappointment! If they really cared about their customers they would be going out of their way to make it right.”

Helpful Report

Posted 3 years ago

“Horrible!! Do not order from them! I placed an order weeks ago and never received it. Tried contacting customer service and they said they sent it out. The tracking number they gave me is absolutely useless and untraceable. They won’t even give me a refund. I need to contact my bank now and try to see if I can file a fraudulent claim against them. They’re a scam!”

Helpful Report

Posted 3 years ago

“I’ve read some of these comments about their customer service and it seems so hard to believe. I’ve been ordering from gymshark for years and have NEVER had a problem even remotely close to what I’ve read. My most recent order they mixed up one item and when I reached out to their customer service, they immediately answered and ended up sending me the correct item and didn’t make me send back the incorrect item. They were quick in sending my correct item and so easy to work with. I LOVE this brand! Amazing clothing, great customer service, and so much more.”

Helpful Report

Posted 3 years ago

“This company is so unprofessional and ordering from them has been the most frustrating experience I've ever had ordering online. DO NOT WASTE YOUR TIME. I tried to order some gym clothes for myself as birthday presents. There was an error on their page that made me re-enter my payment information. I did, and I got a confirmation that my order went through. I checked my email and saw that the same order had been canceled. But when I reviewed my bank statement I saw I was charged twice for the order that didn't go though. I reached out to customer support and every single time someone different replied. They literally asked me to send me a screenshot of my bank statement.... Then, when I replied and said that it was against my bank's privacy policies, they just sent another email basically saying, "as we mentioned in our earlier email," asking for me to send a bank statement AGAIN. Then, someone at their company, Kaitlyn, said my payment went through and that my order was on its way. However, I never received an email confirming this, so I reached out, AGAIN. This time, someone claimed that the order was CANCELED. In the same email said they went through my email threads and stated I was advised of the situation. Even though the email from Kaitlyn was the last one I received...... ON TOP OF THAT, my boyfriend ordered me an outfit THAT WAS NEVER DELIVERED (even though FedEx said it was). Seriously, avoid the frustration, confusion and unprofessionalism with this company and just shop elsewhere. I am not going to oder from them again.”

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Posted 3 years ago

“great brand”

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Posted 3 years ago

“I ordered two items the other day, using express delivery since I needed the items asap, I received a message that they refunded my express delivery?? Like what reason? I paid for it for a reason clearly so idk why they took the express off, I reached out to the team so many times they haven’t replied with anything helpful they don’t care!”

Helpful Report

Posted 3 years ago

“Absolutely shocking customer service. I ordered a pair of leggings waited a month due to covid and they were the WRONG SIZE. I contacted them about a replacement and they tell me they’re perfectly fine and to either wear them or give them away as a gift, or a 5% refund????? Absolutely shocking behaviour from such a big company. Completely put off buying from them ever again, really bad experience and waste of my time and money.”

Helpful Report

Posted 3 years ago

“HORRIBLE!!!! I ordered clothing for my son in November and I just received it. I gave them the benefit of doubt due to COVID and mailing problems. When we received our package, everything was wrong! They are women’s yoga and not for a grown athletic man! I’ve contacted customer service multiple times and their response is always that the items are good, keep them, give to someone else as a gift or sell them!! They will only give me 10% refund! I want the items we ordered OR a full refund! I can’t believe what their response has been!!! If ANYONE has a suggestion, please share.”

Helpful Report

Posted 3 years ago

“I order my package on the black friday. Still i didn't get my order. I sent email to costumer service three times and they 'sent me package three times' and i don't bealive they send it bcz i didn't receive my package any time. When i ask them where is my package bcz it's not clear to me that my package arrive in Croatia(my country) and after that nothing. When i ask them about that they usually don't answer, and after 5 days when my package go away they said 'we will sent you again or you want refund'. They're extremally unprofessional and rude. NO I DON'T WANT REFUND I WANT MY PACKAGE. I really don't know what is the problem with the delivery, such a 'famous' brand and you have problems with delivery like this? It's a BIG SHAME.”

Helpful Report

Posted 3 years ago

Gymshark is rated 1.8 based on 159 reviews