Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.67

“Will never shop at H.samuels Derby store again! What was suppose to be a once in a lifetime amazing experience of being engaged has turned into a emotional & upset experience with this company. I have been waiting over 3 weeks for a ring to be sized up therefore engaged a month and still no sign of the ring. Rang complaints to be told it would be back a certain date because it has already gone past the date stated it to be back in store and still AGAIN the ring is no where to be seen. This is shocking customer service. Staff rude everytime i rang being argumentive on the phone and to be told they would have to see if I get a refund?! Well the policy states I WILL by law receive a refund because they have had the ring more than I have. Shocking service and I will be taking this company further for causing such distress.”

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Posted 4 years ago

“Initially had our wedding rings ordered a the Bishop Auckland store but during lock down we found out via social media that the store was closing so had to liaise with the Darlington store. However, this was all done without issue via emails and phone calls, we visited the Darlington store on Sat 5th Sep and got everything sorted out with the help of the wonderful assistant called Julie. Very happy with the service provided.”

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Posted 4 years ago

“Would give 0 stars if I could. I was given a gorgeous platinum engagement ring at Christmas and less than 6 months later the ring cracked and bent despite me taking exceptional care of it. H Samuel refused to fix their faulty jewellery and to top it off the store manager of the Stevenage store bitched about me to her colleague on the phone when I could still hear her. I would advise someone to think twice before spending a lot of money with this awful jeweller, such a disappointment and a lot of upset due to poor product and customer service.”

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Posted 4 years ago

“Visited the Luton branch this morning. My friend wanted to purchase some ear jewelry and a pendant. The man who served her was very pleasant and had a good manner. But we were shocked by the way the managess spoke to him in front of us. She was so rude to him and its not right in front of customers as we felt uncomfortable for the young man. She is not a very pleasant woman and needs some training in manners.”

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Posted 4 years ago

“Paid 1700 for my engagement ring with HSamuel. After 2 weeks the white gold started to fade.. HSamuel said they would plate it for free. I requested a refund because they they handled the whole situation so badly. A ring should not fade this quickly. They refused to give a refund because I had worn the ring. Getting engaged is supposed to be one of the happiest time of your life. Well HSamuel have done a fantastic job of ruining it for me and my fiancé. Thanks HSamuel”

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Posted 4 years ago

“Purchased a beautiful Disney ornament for my daughter in law. The whole customer service experience from start to finish was excellent. Gift was well worth money and the communication of delivery was excellent. I will definitely be back. Thank you.”

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Posted 4 years ago

“Bought a wedding ring terrible quality only have it a few days and have been in the house. But its all scuffed and scraped never seen anything like it my cheap dress rings are better quality.”

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Posted 4 years ago

“Ordered a solar watch from H. Samuel online which was faulty and would not take a charge. I contacted my local branch in Fareham, Hampshire and explained the situation. Wayne without hesitation sourced one from Glasgow. He returned my call as promised and was polite, efficient and extremely helpful. Thank you for the excellent customer service Wayne. Also I felt completely safe in store as they had taken every effort to protect their customers and staff from Covid-19.”

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Posted 4 years ago

“NEVER BUY THEIR DISNEY RANGE my FH spent £700 on a belle engagement ring for me. With in 6 months it is deformed and miss shapen. Haven spoken to Other brides Who have rings from their Disney range they all said they had faults and their customer service team was shocking. I am now stuck with a ring that won’t even last until my wedding. £700 may not seem a lot to some but we had to take out a loan which we are still paying off to buy the most important ring. But h Samuel still sell these knowing their faults and deny all resonsability”

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Posted 4 years ago

“Got my wife a ring for our anniversary it had 3 bands of gold and cost £135 with in months one of the bands split, when I went back to get it repaired they said it would cost £110 to fix, when I took it to another shop they said they could fix it but it would be hard as it was as they say cheap dirt, I'll never buy if them again”

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Posted 4 years ago

“Visited the York store to purchase a gift for my wife's birthday. Excellent service from Ella, very helpfull and knowledgeable Would highly recommend.”

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Posted 4 years ago

“Customer service was excellent on multiple visits over this last year. Kind and helpful team. Nice products. Ive had previous diamond ring still perfect 20 years on. Good choice in store or available to order in.”

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Posted 4 years ago

“Appalled Heartbroken ANGRY I would NOT NOT NOT recommend H-Samuel in plymouth. I brought a Disney Cinderella Ring 3 months ago the diamond has fell out already.. and the manager was most rude. Didn’t even ask me how it fell out, he didn’t care he just assumed straight off the back ide knocked it hard. He was judgy & rude. Funnily enough it it fell out while knitting so wow big knock there those needles must have been like baseball bats!!! 3 months..thats it.. £430 gone... one broken diamond-less ring & they want me to pay £170!!!!!! For new diamond and the claws tightened..errr shouldn’t they he tight in the first place. Im absolutely fuming at there appalling behaviour!!! Most of all I'm heartbroken.”

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Posted 4 years ago

“Ordered our wedding rings in the middle of November and was told they would call us when they came in. No call from them. We chased this up at the end of January to be told well yes they are here but couldn’t explain why we hadn’t received a call. Went in to collect the rings today, handed the receipt to a sour faced I don’t want to be here member of staff for her to say ... yeah what ... we said we are here to collect rings, she turned and went out to the storeroom without another word after 5 minutes she returned and placed a piece of paper on the counter and said sign here to say you have received them.. here are your rings, we even had to ask for a bag. I work in retail and get sometimes you have a bad day but believe me when I say this young lady really needs to look at what profession she wants to be in, she definitely shouldn’t be working in customer service based environment. Never will we return to the lakeside store after such bad customer service !!”

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Posted 4 years ago

“My now husband bought my engagement ring from h Samuel. I've had the ring almost 7 years. About 18 months after i bought it in 2013 a small diamond fell out! I took it back and demanded they replace the ring. Now in 2019 again I lost another small diamond in the same place although this had been a brand new ring! They sent it off to be fixed and fixed it as a good will gesture after I kicked up! Although each time I chased it up they were trying to charge me for the repair which I had not agreed to. I was told 28 days untill I got it back. I waited 8 weeks! After I finally chased my ring down I got it back. This was the end of last year. Today yet another stone had fallen out of the same area! Very badly made rings. I wouldn't bother!”

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Posted 4 years ago

“The customer service was fantastic and price reductions were very good. I am very pleased with the ear rings I bought!”

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Posted 4 years ago

“Worst customer service ever, very rude staff, specially the manager in the London store in Oxford circus. They sell stuff that has been used, probably returns or ex displays, and it's damaged, be very careful because if you don't notice it, and try to return it, they will blame you. This happened to me when I tried to return the wedding ring my boyfriend bought for me and it was too big. The manager was horrible to me, and told me it had been used! That means that when he bought it, it wasn't new.. I had to pay to have it resized, when I perfectly knew they have them in different sizes. Very upsetting having to keep such an important ring that you are going to wear everyday, when you know it wasn't new. Quality is also bad, and pictures online don't show the real item. I have also tried the click and collect service, and when I went to collect the item, it was all damaged. The girl in the store told me that it was the material that was like that, excuse me? I'm not stupid and it was all scratched! She was very rude, and wanted me to pay more for ordering the exact same item again. A place that I would recommend to stay away from.”

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Posted 4 years ago

“Worst customer service ever, very rude staff, specially the manager in the London store in Oxford circus. They sell stuff that has been used, probably returns or ex displays, and it's damaged, be very careful because if you don't notice it, and try to return it, they will blame you. This happened to me when I tried to return the wedding ring my boyfriend bought for me and it was too big. The manager was horrible to me, and told me it had been used! That means that when he bought it, it wasn't new.. I had to pay to have it resized, when I perfectly knew they have them in different sizes. Very upsetting having to keep such an important ring that you are going to wear everyday, when you know it wasn't new. Quality is also bad, and pictures online don't show the real item. I have also tried the click and collect service, and when I went to collect the item, it was all damaged. The girl in the store told me that it was the material that was like that, excuse me? I'm not stupid and it was all scratched! She was very rude, and wanted me to pay more for ordering the exact same item again. A place that I would recommend to stay away from.”

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Posted 4 years ago

“Got a ring from my boyfriend . First of all they sent the wrong size. After a week of wearing a stone felt out so brought it back to get a smaller size and fix the stone that felt out. They wanted to get 140 for a very small stone replacing when the ring costs 150 all together. terrible quality and service. don't recommend them at all!”

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Posted 4 years ago

“I ordered some items from h samuel on 27th December and the expected delivery date was 31st December. It is now the 13th of January and I have only received 1 out of the 3 items. After countless unanswered emails and facebook message and contacting via the site, 1 customer service agent emailed me back and with a very poor sarcastic attitude. They are now lying that the item was delivered on 9th Jan and signed for (haven't even bothered to say which one) and now I am waiting again. There is no way this can be true as I work from home and I am the only person who would have home to collect it. A nightmare.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Avg Email Response Time	-1 hours

H Samuel Reviews