H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.67

2.7 Rating 317 Reviews

42 %

of reviewers recommend H Samuel

2.7

Based on 317 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Avg Email Response Time	-1 hours

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thankyou to parys at the walsal store for her help with a engagment rung x Thankyou”

Helpful Report

Posted 7 months ago

“Big thankyou to Sharon in the Belfast Castle court store, her professionalism, knowledge and customer service was phenomenal, couldn't do enough, will certainly be back. Great products and great service...piercing is also a fab addition to the store it was swift, affordable and pain free .”

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Posted 7 months ago

“Tina in the Crawley branch was lovely, she helped me and my other half rearrange the size of my ring, she made it effortless for us and made sure we understood the whole process, Thankyou so much Tina :)”

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Posted 7 months ago

“Called into the st helens branch spare of the moment was given a free clean of my gold chain which is now spotless. Was served by a lovely young lady called Emily who did a fantastic job thank you very 5 star service”

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Posted 7 months ago

“Excellent service and advice from Val at the Northwich store.”

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Posted 7 months ago

“Excellent Service very friendly staff and very helpful. Had a clasp put on an antique bracelet my Great Grand father had made and inscribed in WW1. It was valuable in sentimental value and they took great care with it. Their expertise in knowing not to polishing it would damage the bracelet. A new clasp was attached to make it safer to wear. Highly recommended.”

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Posted 7 months ago

“Usually I use the Chester store and the staff are always very helpful Today I used the Birkenhead store and the staff were equally as helpful Well done with your staff in both stores”

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Posted 7 months ago

“Excellent customer service from Caitlin -so professional and knowledgeable in the h Samual branch in foyleside derry ni. Needed a new necklace chain given great advice and recommended a chain which can alter the length. Didn’t even know was possible . That was a few months ago and I wear the chain everyday regardless of neckline it’s fantastic. Thank you Caitlin it’s easily the one of the best recommendations anybody has ever given me”

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Posted 7 months ago

“I'm happy because I have got good service from Marion.”

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Posted 7 months ago

“My partner and I went into York H samuel on Saturday looking for an engagement ring, we were approached by a really friendly lady called Karen she was so helpful and really knowledgeable about diamonds, she put us at ease ( unlike another well known jewellers). We ended up choosing a beautiful ring , it was out of our budget but it was worth every penny, you are lucky to have a member of staff like Karen. We will definitely be back to shop in York shop.”

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Posted 8 months ago

“Had a problem at Cannock shop. Gemma + Hannah Sorted it out, no problem, Nothing was too much trouble. Very friendly and helpful. Excellent service.”

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Posted 8 months ago

“Had my engagement ring refurbished after losing a stone, was a bit expensive at first thought, but well worth it, so pleased with results I was promised by staff in Bridgwater shop Janette and Paul were so helpful deffo would recommend”

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Posted 8 months ago

“Great customer service by Tasha purchased 2 lovely chains with input from Tasha good prices too”

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Posted 8 months ago

“Went in to the warrington store with my daughter to purchase a chain and we were very pleased with the service ,they were very helpfull and the price was within her budget.”

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Posted 8 months ago

“Ordered online. Got halfway through paying. Date of delivery changed. Payed an extra £4.95 to get it on original date. Hasn't arrived on time. What a con.”

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Posted 8 months ago

“Really disappointed after years of using this company for every occasion I had an eternity ring snap after 14 months and it would cost £89 to fix.. the sad thing is we ordered an O and the one they sent was the wrong size and too small but they were out of stock then so it had to be stretched and has snapped after just over a year. I have always recommended them but we were dismiss without even a sorry about that.”

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Posted 9 months ago

“This is a very sick company. Every time I try to call your resolution team. I always get cut off. I mean you're the one who told me to get in contact.”

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Posted 9 months ago

“Very Rude and horrible customer service, never going back again! I would give them 0 for their customer service.”

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Posted 9 months ago

“I had a problem with a watch I bought recently. Lynn at the Bury shop sorted it out for me very quickly and efficiently. She and the manager were very friendly and helpful.”

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Posted 9 months ago

“Purchased my mrs engagement ring here. I did know what I was after but with the help I got from the girl named MEL was nothing short of perfect. Very helpful and made me feel very comfortable and at ease. Couldn't be happier with the service & the future wife loved the ring.”

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Posted 10 months ago

H Samuel is rated 2.7 based on 317 reviews