H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.69

2.7 Rating 321 Reviews

42 %

of reviewers recommend H Samuel

2.7

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Avg Email Response Time	-1 hours

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife has just taken a set of earrings back to the Leeds branch by an assistant called rees. The problem was that one of them kept on falling out, all she requested was they were replaced or sent away for mending. The assistant said there wasn't anything he could do and was very unhelpful, my wife said she had come along way in order to sought this out, again he said he couldn't do anything. I have always used Samuels in the past but will not be doing anymore. so disappointed.”

Helpful Report

Posted 7 years ago

“If considering buying an engagement/wedding/eternity ring, or any jewellery of any value, sentimental or monetary, DO NOT BUY FROM H SAMUEL'S!!!! I have been married for 5years, my wedding ring cost £500 new. Within a couple of months a stone had fallen out. They had it tested and said that it was customer caused; not faulty. Obviously this was ridiculous, my engagement ring is of the same metal and I am an accountant so I work behind a desk all day. Luckily the store manager agreed with us, and as it was at her discretion she sent it away to be fixed at the cost of H Samuel anyway. All in all I think it it took about 2months to get it sorted. A couple of years later I noticed a claw was broken in the middle of the ring. In store they said it would take 6-8 weeks once it had been assessed and would cost up to £40 to fix! Obviously I didn't want to be without my ring for another 2months so I got a quote from a local jeweller. They said it would take up to two weeks and could cost up to £30. Obviously I went with these; they had it back to me in TWO days and charged me £20. Last October a different diamond fell out. I took it to store and they basically said they wouldn't give me a quote in store, it would need to be sent off and could take 6 weeks; they would then give me a quote and it could take another 6-8 weeks to actually fix it. Again I went to the local jewellers, it took them 10days to fix it and get it back to me. I e-mailed H Samuel and told them what had happened over the few years. They replied and asked for my phone number so they could speak to me. I sent them my number; to which they replied by e-mail to say take it into a store with my original receipt and speak to the manager. What that would do I don't know as I'm fairly sure they will just want to send it off for 6-8weeks for testing. Oh and I'm guessing it would come back as being all my fault. Today, a THIRD stone has fallen out; and definitely not the one that was most recently replaced by the proper jewellers as that was an end stone and this is 4 in. So in the 5years I have been married, my £500 ring has lost 3stones and had a claw broken. It has cost me an extra £120 already, and to replace this third stone will cost at least another £100. From a company as well established as H Samuels I would expect their jewellery to be much better quality; and also their aftercare is absolutely APPALLING. Why does it take so long to do anything?!! And they overcharge so much for repairs, even changing a watch battery is a rip off compared to better locals jewellers. So please take heed of my warning and DO NOT BUY FROM H SAMUELS!!!!!!”

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Posted 8 years ago

“Ordered a SuperDry Watch from them as they were £35 cheaper than anywhere else,paid in full with paypal. Next day (today 6.5.16)was told out of stock. Looked back on website and they are still advertising the watch as limited stock. I thought this was illegal.”

Helpful Report

Posted 8 years ago

“went to have a battery changed for my watch.The guy did it in a hurry without a word. Next day my watch stopped working . I had to go back twice to the shop, as he was never there, then finally they told me to phone customer service (waited 30 minutes) - I was then told they would contact me in 2 days, then nothing at all since (more than 2 weeks now) Very very appalling service.”

Helpful Report

Posted 9 years ago

H Samuel is rated 2.7 based on 321 reviews