H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.67

2.7 Rating 317 Reviews

42 %

of reviewers recommend H Samuel

2.7

Based on 317 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Avg Email Response Time	-1 hours

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited H Samuel in Harrow, London to purchase a watch. I was greeted by one of the assistant's, Charanjeet (4137) and I advised her that I was looking for a watch for myself. She was extremely nice and allowed me to browse without that over-bearing, pressurised, sales tactics that you get in most retailers. I was really please with my purshase and bought myself a pair of earrings too! A good day's shopping.”

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Posted 1 year ago

“Kim in the Swansea store was so helpful and the best service we have ever had, we highly recommend going to the store.”

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Posted 1 year ago

“I bought two bangles last month and returned both the bangles in the same parcel. But warehouse received only one bangles which is impossible. I have raised ticket CS2325891 to find out on 29th Aug and till waiting for the response. Can't believe this, I have lost £ 120 because of this mess. I will not trust H Samuel online service again.”

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Posted 1 year ago

“excellent shopping experience today at the Northwich Store,very friendly staff and very knowledgeable,appreciate the help from Jodie for my Wife who was choosing a ring.Also very pleasing was a discount of 20%,So well done to Hazel the Manager and of course to Jodie who made the sale.”

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Posted 1 year ago

“My item was delivered but I was unable to inspect the item without breaking a seal that void the return. When I wrote this honest feedback following H. Samuel request from their website, I recieved the below response: Thank you for taking the time to submit a review on 9ct Gold Peridot Figure of Eight Drop Earrings "Unfortunately your review has not met our guidelines for posting onto our site. Please feel free to review our guidelines and resubmit your review on 9ct Gold Peridot Figure of Eight Drop Earrings"”

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Posted 1 year ago

“It was a terrible experience I had at H.Samuel's Sunderland store. My spouse birthday was August 6. I came to the store on July 29, selected all I wanted (a necklace, ear rings & handchain, all gold). Sadly, the handchain was not in store, so the order was placed. I came back on August 2 to pick up. It was not available. Returned on August 3, same not available. Only for a very ill-mannered staff by the name Paula, started addressing me rudely and calling me names. Another staff, Julie explained to her that the fault was from the company's system. She was yet unapologetic. I came back the following day, August 4, cancelled my order running to over £400. H. Samuel lost a sale, lost a customer and lost referrals. I believe that, staff should be properly trained in particular oriented on inclusion & diversity. I perceived that she acted against a person of colour.”

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Posted 1 year ago

“Kim was so lovely and customer service was amazing”

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Posted 1 year ago

“Had 2 completley different wedding rings from here both lost stones in a few montjs. Not good quality jewellery.”

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Posted 1 year ago

“I handed a precious item of jewellery to be repaired, this was given to me from a close passed on loved one. They did not repair it, they shortened the item so that I could no longer wear it. Even though I gave them photographic evidence of before and after, and not to mention how heartbreaking and distressing this is as it is recent passing of my loved one, the way they treated me felt callous and generic. All accountability was denied and I was brushed off with not even an offer of reimbursement for their evidential error. If I could give a "minus star", I would. I wish I had gone to a smaller, family owned jewellers that treats their customers with care and concern, with regard to their reputation.”

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Posted 1 year ago

“I bought a pendant on necklace ,original price £499, down to £125 in sale in Ashton under Lyme branch. She asked did I want extended warranty which would cost quite a bit because based on £499, not price I paid. I declined. Bought on 20 June 2023 as 50th Anniversary present, my wife wore it for two weeks then said a link was broken. We took it back on 24th July and it was sent off to H Samuel suppliers for assessment. Those suppliers said that the chain was soundly made in their opinion so no free repair, it would cost £49 for one tiny link. There had been no rough handling of the necklace to snap it Shabby treatment by H Samuel which marred our Anniversary memories somewhat”

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Posted 1 year ago

“Sylvia at the Sutton Coldfield branch was so helpful not only with the problem I went in with but also helped with a non related repair couldn’t ask for better service deserves a bonus”

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Posted 1 year ago

“BELFAST CASTLE COURT BRANCH The extremely helpful and pleasant staff members, Sharon assisted me this morning, a beautiful friendly and professional girl, who went out of her way tho help me......I'll be recommending this branch to all my friends”

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Posted 1 year ago

“Fantastic service , friendly staff . 0ne girl in particular named Nikki very friendly and helpful with helping me chose a new necklace and bringing back to life an old necklace .”

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Posted 1 year ago

“Thank you H.Samuel Abbey centre for all your help and professionalism and for putting me at ease when I visited to have my ears pierced. There were three staff members all lovely helpful girls many thanks.”

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Posted 1 year ago

“Thankyou Kim for being extremely helpful.. very polite and very professional... Thanks again....”

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Posted 1 year ago

“Rhyl store is the best H Samuels And here why . The store staff knows their stuff. they are polite , respectful and help it every way to show off the item . I offer purchase items and always had a great experience . I am slow and look at a few things before choosing the item . I always have their guarantee which works well . Zoe the manger looks after the customers . Good prices a range of quality goods .”

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Posted 1 year ago

“The Trowbridge H.Samuel Kirsty the shop assistant was great very thorough and knew her job and explained about my jewellery repair.Brilliant Service. Thank you.”

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Posted 1 year ago

“Scarborough Branch Natalie was very helpful, I had a problem with my watch as I had my battery replaced in a Scottish branch but after a short while the watch was no longer working. Natalie replaced my old Radley watch with another Radley watch as it became obvious it was not a problem with the new battery. Very pleased with the service, would recommend.”

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Posted 1 year ago

“Avoid: I received HSamuel gift vowcher fChristmas 2022 and still have not been able to use it...every time I walk into the local store (3 x now) my heart sinks - many poor quality items, definite lack of knowledge from staff members. I ordered a chain online to pickup in store so that I could return it if needed - lucky I did as the chain was tiny, looked nothing like the image or size stated, and I had to challenge a staff member to refund back on that Gift card after they said they dont do that. The week before, in the same store, another staff member confired there was no guarantee on jewellery - I challenged that again then another staff member confirmed manufacturers guarantee etc. Draining experience, there seems to be no real 'quality' for the work nor the products.”

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Posted 1 year ago

“I visited the H Samuel Northwich store today. The assistants Hazel and Jodie were extremely helpful. They both gave good advice and service. I would not hesitate in recommending this store. Thank you both very much.”

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Posted 1 year ago

H Samuel is rated 2.7 based on 317 reviews