“Such a worst company, low quality high prices and pathetic service. Never ever buy Hafele products. They are good in sales and worst in giving good quality product to customer and completely forget abt after purchase service. There is no such concept, if you get any issue with the product only option is to buy a new one. You will not get response for your queries, no value for customer time and money. I will not suggest Hafele to anyone.”
“Installed in mid Jan but in Feb just one month later the gate digital lock cannot auto lock. Worse day and night it keeps repeating this message. See video. Contacted service guy, they need 1 week to be available to service. This is so annoying! Drained the battery and noise pollution to me and my neighbours!”
“Shortly after moving into our new home. a hinge on a Hafele cabinet door snapped (poor quality or installer error?) It is a very complex thing consisting of six parts. I contacted customer care for a replacement. To be sure of a correct replacement, I sent several photos of the part. Three different reps. said they would contact me back, only one did and she still hasn't given me an answer. I'm not asking for a free replacement, just a CORRECT REPLACEMENT!
very, Very, VERY DISSATISFIED!
Used email and phone.”
“Disappointing Durability: Hafele 6010w Review
Three years ago, I invested nearly 20k in the Hafele 6010w, expecting a high-end, durable product. However, post-warranty, issues arose, and maintenance costs escalated. The product's longevity doesn't match its premium price. Despite initial allure, the Hafele 6010w fell short of my expectations, prompting doubts about the value and durability of Hafele products.”
“Disappointing Experience with Hafele India - Chimney Quality and After Service
Product Quality:
The chimney purchased from Hafele India proved to be of subpar quality, as it malfunctioned just after one year of usage.
The premature failure of the product raises serious concerns about the overall durability and reliability of Hafele appliances.
Lack of Information about Voltage Issues:
The most frustrating aspect is the complete lack of information from the Hafele team regarding potential voltage-related problems with the chimney.
Customers were not adequately informed about the need for specific voltage requirements, leading to unexpected breakdowns and repair costs.
Exorbitant Repair Costs:
Upon contacting the after-service team, I was shocked to learn that the cost of fixing the chimney issue is a staggering Rs 6500/-.
This exorbitant repair cost is unreasonable, especially considering the product failure occurred within a short period and appears to be a result of manufacturing or design flaws.
Poor After Service:
The customer service experience with Hafele has been disappointing, with a lack of empathy and understanding towards the inconvenience caused.
The company seems more interested in profiting from repairs rather than ensuring customer satisfaction and loyalty.
Unprepared for the Indian Market:
Hafele's inability to address common issues faced by consumers in the Indian market, such as voltage fluctuations, indicates a lack of thorough market research and product adaptation.
It appears that Hafele is not adequately prepared to cater to the specific needs and challenges of the Indian consumer base.
Communication Gap:
The communication gap between Hafele and its customers is evident in the absence of warnings or guidelines regarding potential problems, leaving consumers in the dark about the proper usage and maintenance of their appliances.
Overall Disappointment:
My experience with Hafele India has been highly unsatisfactory, reflecting poorly on the company's commitment to product quality and customer service.
I strongly caution potential buyers against investing in Hafele appliances, given the apparent disregard for customer well-being and the lack of transparency in their operations.
In conclusion, Hafele India's performance in terms of product quality, after-service support, and market readiness is disheartening, and I regret my decision to choose their product.
Being an NRI and living in Germany for last 5 years built a lot of trust to me and this is why I went blindly for a German Brand in India (Specially focusing build quality), But to be very frank, German brands are not prepared for Indian Market.
They are not ready to retain their customers in India. They are providing high maintenance products but with not similar build quality.”
“Defective product out of the box...Sent new drive quickly but charged me again and the process to return the product was unbelievable. Avoid. Dr. Michael Palasz”
“Hi Hafele India Customer Service Team,
I am writing to express my deep disappointment and frustration with the service I have received from Hafele India. As a loyal customer who values safety and quality, I am appalled by the way my concerns have been handled.
2 weeks back, I sought assistance from Hafele India for deep clean service of my hob and chimney. Right after my call to the customer care, I was contacted by Hafele representative in Hyderabad and they confirmed the date and time for deep cleaning.
The technician AKBAR JUNED (+91 93914 59618) came from your authorized service center and while I was in my official calls, he threated my wife about risk of stove exploding due to problem with the piston. ( WE NEVER HAD THE ISSUE AND WE HAD JUST CALLED HIM FOR DEEP CLEANING SERVICE ). But if someone talks about risk what can a customer do?? My wife asked to replace the piston ( deep down she knew it was not needed) and Akbar replaced the piston and charged us INR 6400 ( bill attached). He left immediately after taking money and stole the old piston too. Which clearly means there was no problem and he just wanted to fleece us. Why did he take the old piston back?
Secondly, after he left our stove burner started giving issues. We tried contacting him 100 times but he does lift the phone calls. We called his agency but no response. We called Hafele customer care but no response. Its been 2 weeks already and my burner has an issue which is risk to our lives.
My experience with Hafele India has left me feeling cheated and betrayed, not to mention the potential risks this ongoing issue poses to my safety and that of my family.
I demand an immediate resolution to the problem, and I expect a full refund for the services that were clearly not provided. I need refund of my INR 6050 . I urge you to take this matter seriously and rectify it promptly. Failing to do so will not only lead to further damage to your reputation but may also necessitate legal action. I also demand to remove this vendor from your list who play with lives of innocent people.
Now you tell me he is not authorised person. My question is how did he call me on your behalf when I raised a request in your toll free number??? This means there is a big scam going on in your customer service team. I have shared the invoice copy as well.
Thanks
Vicky 9640909623”
“I purchased Haffelle 4 burnol stove and chimney in 2017! After 1 year repeated complaints regarding burnol , almost 10-15 times i complaint and 2-3 times all burnols were replaced at full cost( which are very costly ) and now i got vexed up and purchased another brand stove !!
And regarding chimney 2 times PCB were burnt and got it repaired inspite of having stabiliser ! They told it’s because of fluctuation of power but why only Haffele products are effecting why other brand products are working well inspite of fluctuations? There is no answer from the so called Haffele company !!
Though the service and customer care is good but if products are not upto mark what is the use of good service !!
It a huge loss to the customer !”
“Hob not working properly
I regret to purchase this overpriced hob from hafele in Jan 2022.it is giving me trouble from the beginning ,burners are not working properly it's sealing rubber and rubber pads below the ring torn off within a year.I called the technician several times but the problem still remains unresolved.I will not recommend anyone to go for Hafele hob.my hob should be replaced by the company”
“My induction cooker hob gave me enough troubles.
Now after two years I am experiencing corrosion on the bottom side of the hob.
Poor quality Chinese manufactured HAFELE products.
My fridge, oven, microwave oven and hob all are HAFELE in the kitchen.
Fridge doors are not aligned with the body. Local agent tried to rectify the issues by adjusting the alignments. But didn’t work.
Can’t recommend to anyone these HAFELE products.
Sri Lanka”
“I bought Hafele Teresa T 90 two years back. Since then atleast seven times the board got burnt. Worst model and worst service. They should replace it with another. But they try to patch and the patching work is not good.”
“I had the worst experience of my life after purchasing Hafele product. I got the product installed in December 2022(Stove and Chimney
) and started using the product exactly from Dec 24th 2022.As seen in the picture all my vessels outer layer gets burnt with coal. How much ever you maintain the product it's of no use at all. Even after paying almost 40,000 for stove the product does not pay you off as per terms. It's my humble request do not buy any of Hafele products and waste your money”
“The entire experience of designing my kitchen, buying, installation has been an extremely painful process with Hafele.
I have never seen German company with such callous attitude to customers. Probably their DNA have changed in India.
I had to deal with at least 14 people from Hafele in this entire process which is crazy.
After sales is extremely bad. In a month’s time our hob stand got cracked and they blamed it on us that we have dropped it, which is an utter lie. They said they will not replace free. We have to pay in full.
They supplied non stainless steel hinges for the waste bin cabinet. Caught rust within 2 months.
We have spent a fortune on the kitchen and believe this has been the biggest mistake of our lives.”
“.I was looking for an interior decorator for my new home and hafele was recommended to me. Well let me tell you, I could not be happier with the results. They have totally exceeded my expectations and managed to take our boring house and turn it into a modern masterpiece. I LOVE IT!”
“I had always heard great reviews from friends about HAFELE products and we shifted from our gilma cooking range to a fancy white Hafele one in 2019. We started having minor issues within 3 to 6 months of buying it. Due to covid the issues went unattended and finally for last 10 days 3 of the burners are not working and we are getting food cooked elsewhere. Repeated calling and trying to get a solution has not helped. They are asking us to pay for new burners when to start with we seem to have got a defective product. No one answers your queries and repeated calls to the head office has also not helped.”
“Dear Sir
My complaint number is C221021108270-1.
I bought digital lock just in February 2021 and in just 1.5 years lock has stopped working. Your technician told the front panel needs to be changed and it is out of waranty. It will cost Rs18000.
Sir please check if you were a customer how would you have reacted. This is really very disappointing. Please see if you can help”
