Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 822 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

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“My husband and I took my Citroen C4 into Stafford Halfords - Autocentre to check out some rattling noise coming from the front of the car. They took time and effort to carry out various checks on the car, including checks to see if it passed its MOT. Although they were unable to diagnose the actual fault, they were very helpful and detailed in providing information as to what the possible fault may be. They were also able to rule out some concerns we had, which was given incorrectly by another garage. Overall and so far we are happy with the service we have received from this garage, they took quite a weight off our shoulder, when they gave us that reassurance we needed. Thank you for restoring our trust in some garages.”

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Posted 4 years ago

“I was warned about booking my taxi with halfords as I was told Cheap MOTs here mean they look for faults..well mine has just failed ..but last week (8days ago) my taxi passed its strict taxi test and the day before the test it was inspected by a mechanic/mot inspector..nothing wrong with it whatsoever and 8 days later it fails here..I'm told my cv boot is totally split everywhere..this takes more than a week to get like this..I'm taking my car back to my local garage to see if it has been deliberately split..I'm never going to take my car here ever again”

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Posted 4 years ago

“Terrible! Avoid! Bunch of incompetent liars!”

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Posted 4 years ago

“Hounslow Auto centre is terrible! Bunch of incompetent liars! Will take them to court for compensation”

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Posted 4 years ago

“My daughter took her car for an MOT and had it failed with over £1000.00 of repairs advised. I took the car to a private garage where the mechanic made a couple of small repairs and issued a new MOT certificate all for £100. Has Halfords got a policy of failing vehicles to gain extra work i wonder?”

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Posted 4 years ago

“THE WORST - PLEASE AVOID!! I took my car to Halfords in Ardwick Green, Manchester for a full service after an appointment had been booked one week in advance. Dropped off the car at 8:30 am in the morning and they promised that I would have the car for use for my afternoon work. I went back to check at 1 PM and the car was still parked in the the yard, untouched! I took my keys and drove off to another garage. Halfords is just a big name but the worst customer service - do not even consider it. Makes you wonder, what else do they do or not do to your vehicle while they collect money from you as a customers?”

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Posted 4 years ago

“Wow, just when I thought Halfords couldn’t be both any more useless and solely money orientated these guys excel one again and achieve new highs of inept capability! Two years ago Halfords Redditch undertook an MOT on my wife’s car, passed it, and then 2 weeks later for the free winter check stated it was dangerous and the suspension arms needed replacing. Funny how this wasn’t picked up at the MOT! So, I thought I would give Halfords Autocentre in Stratford-upon-Avon a chance with my 2015/16 plate BMW F31 Touring and booked my MOT as convenient as local to my work. It underwent a full major service by BMW in late November 2019 and passed with flying colours including the comprehensive vehicle inspection and test of all controls including exterior lighting. Note nothing had been altered since. I paid up front for the MOT and a lighting beam adjustment as felt they were perhaps a little too low, and an air-con. Dropped the car off before 11am and spoke to the Reception guy who was polite but hadn’t a clue about the process of air-con recharging and kept staying they only had the old gas and not the new one for my car, but could probably do it, yet he didn’t know - helpful. I asked for them to do what they could and to leave it if a problem as it was fine anyway. I then get a call from the same guy stating it’s failed on the low beam which I immediately think is total trash. Oh and they also gave an advisory on all 4 tyres which are 3.3mm-4.1mm all round and way above the minimum 1.6mm. He suggests fitting some H7 bulbs instead at £40 and I agreed given the expiry of MOT cert was the day previous and needed my car for work and children pickup. Two hours later I go in to check progress and to my sheer bemusement they can’t get the bulbs delivered !! This is Halfords for Christ sake you sell them in practically every store! He phoned their parts guys, moaned a lot and stressed his disappointment and then said it would probably be another 2 hours. I took this opportunity to get my vehicle out of there and took it to Birmingham City Centre which was closer to home anyway and managed to get a slot at another MOT station. Low and behold they put the vehicle through the beam test with me present and it was fine and height needed minor adjustment. All tyres checked on ramp and measurements as stated above taken so NO advisories needed. Avoid these guys like the plague, or a better analogy would be avoid like zombies with the plague, although that would be a discredit to the zombies who could actually demonstrate more competence in their roles at this woeful place.”

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Posted 4 years ago

“Halfords Watford I have replaced break pads 2 years ago - manager said I have to replace breake discs as well as its dangerous to drive like that - I said definitely no for that as milage was very low - and now it will be my third mot check from that visit in Halfords and Audi serviceman said break discs are still fine. My advice - stay away from those dishonest people.”

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Posted 4 years ago

“Booked a free Suspension check. They had the vehicle five hours and after that they phoned me and said the car was fine! I then questioned it and said are you sure. He assured me it had been checked and test driven. I questioned him again and he said that he will take it out immediately for another test. 15 minutes later he phoned me back and told me the front shocks absorbers were completely gone! If I had of taken his word for it the first time I could’ve sent my wife and kids off to London in this car I have just purchased and possibly send them all to their deaths Hence the reason for this review. If you fail to diagnose simple faults on cars, then what else do you fail to do. Do you fail to tighten the bolts up on the suspension struts as well or what other things are you forgetting or not doing properly? Adam was friendly. However £550 quoted was just too expensive for a pair of shocks, and I couldn’t except it anyway because somebody in that workshop in Torquay is not doing things properly and where suspension and brakes are concerned this could end up with you all in the Coroners Court one day”

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Posted 4 years ago

“I booked in for a free repair check. Informed them I knew I needed an engine mount but wanted a squeeling noise from my wheel sorted. Guys were friendly enough and dropped it off early. Got a call a few hours later saying that my drivers side wheel bearing was gone and they had spotted the engine mount as I expected. Popped to collect my vehicle and got a quote which said £295 for one wheel bearing, £357 For an engine mount as well. They also said there was only 2.1mm Of tread on three tyres and wanted another 364 quid to swap them. Safe to say I rang a local dealer 10 minutes away who quoted me £358 for both the bearing replacement and the engine mount inc VAT Which was a whopping saving of 300 quid and my normal tyre guy gives me decent budget tyres fully fitted for 50 quid a tyre which I’ve booked for three months time when they near the legal limit of 1.6mm as still 0.5mm to go yet. A further 200 quid saving! Safe to say I’m happy with my saving of 500 quid and I won’t be using their Autocentre again at them prices”

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Posted 4 years ago

“Needed to know whether my cambelt needed changing. Halfords website says book your car in for free cambelt check. Booked for a week later and drove vehicle to auto-centre. Walked in to drop keys off and person on the tills says they don't physically check anything, they just calculate mileage of vehicle! This can be done by anyone on a phone, so why book in and take vehicle into an auto-centre? BIG CON!!!”

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Posted 5 years ago

“I took my Van in just before Christmas to get New brake disks and pads long story short the hub that bolts onto the suspension arm (The thing that wheel sits on) Every single one of the five bolts That bolts the hub to the suspension arm was loose they had just been a finger tightened . one of them became so loose that it came out about half an inch and started scraping on the back of the break disk as it went round . Dave the excellent mechanic from H and A Truck assistance said the wheel could’ve fallen off at any time whilst turning. I am taking this as high up as I can and I hope to get the person who fit this the sack I even thought about calling the police. If you value your life stay well away from them I had even driven around 70 miles on the motorway the day I got it back With finger tightened bolts holding the full brake assembly and wheel. Unacceptable.”

Helpful Report

Posted 5 years ago

“I was unable to keep my original appointment for an MOT test but forgot to let them know; but they rescheduled promptly without any quibbles or complaints. I have no criticisms of the service and the staff were informative and friendly. I have used several different Halfords Autocentres at different times and haven't had any bad experiences.”

Helpful Report

Posted 5 years ago

“I was unable to keep my original appointment for an MOT test but forgot to let them know; but they rescheduled promptly without any quibbles or complaints. I have no criticisms of the service and the staff were informative and friendly. I've used several Halfords Autocentres in different places at different times and haven't had any bad experiences.”

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Posted 5 years ago

“Quick job, no issues. Top bloke Yaz looked after everything. Sound guy”

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Posted 5 years ago

“An absolutely awful service. Booked online, no one turns up. When I call I was told they forgot to upload tyre on van. Waste of time. Won’t even book me into a Halfords shop as it’s a separate business. Go to a local shop, you will get better luck.”

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Posted 5 years ago

“Very rogue company stay away they are like kwik fit no standarts no customer service appreciation. 3 times get re-tested for MOT every time new excuses been made. Can't really trust them on no work at all they are sabotaging your own property and laughter at your face.”

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Posted 5 years ago

“Took My car for MOT in Aberdeen autocentre ,took them 9 DAYS !!!! i was ensured all went good come back to collect my motor, turned out it failed on last minute (engine management) went on and nobody cant pin point why? =) 9 days !!!!!! I think Halfords now in exact same state as kwick fit absolute joke”

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Posted 5 years ago

“Charged me to fix a heater £459. Didn’t work took it back and told it must be something else. Asked them what £459 was for. They had no answer just got very aggressive. A week later mentioned it to an AA man who promptly vacuumed leaves out. They took my money for nothing and we’re extremely unpleasant, no refund just abuse for having the temerity to question what I had paid them for. Teddington Halfords is not to be recommended by me”

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Posted 5 years ago

“Took my car in for an MOT, was called within an hour to collect my car and told no advisories were on it and everything was fine. My car was parked at the back of Halfords and as I walked round to get it there was a scratch the full length of the car , I went back in and got the guy in store to look at my xar and all he said was its not our car park so nothing they can do. After the manager ringing me it turns out it is their carpark but they apparently have signs up saying if they damage your car they are not liable ! who would want to leave there car there knowing that. No wonder they have been fined so much by trading standards. Maybe as a business they need to re think because their head of complaints at head office didn't seem to know what the consumer rights act was and didn't believe they have any legal obligation to pay the £1000 quoted to fix this. Avoid this place at all costs. They just damage your car the lie about it and conveniently the cameras don't work. if I was the MD I would be ashamed of being in the position with such a poor and unknowledgeable work force. I would rather let the crankies loose on my car than these jokers.”

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Posted 5 years ago

Halfords Autocentres is rated 1.9 based on 822 reviews