Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 826 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 826 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 star is generous. Had my car booked in for an MOT at 11:00 on a Saturday morning got there 10 minutes before the appointment time like they asked, dropped my key off and was told they would phone me between 12:00 and 13:00 so I went to town done what I had to do and went back for around 12:45 thinking my car wouldn't be long to find it hadn't even moved from whee I left it, so I patiently sat on the wall across the road and the reception man shouted across that my car will be about another hour and a half so I patiently sat waiting, eventually got my car back just before 16:00 as I needed it back, to be told its failed on 4 things, took my car straight to my friend who is an engineer and he completely disagrees with the failure, needless to say my car is booked in elsewhere recommended by my friend the day before my MOT is due, all halfords are interested in are money, as soon as I went to collect my key the guy gave me my certificate telling me its failed want us to fix it? No way! Will never ever be back there, also the 3 and a bit hours I was left sitting outside I watched their mechanics taking customers cars out for road tests absaloutey hounding them along the road and screeching tyres, Aberdeen St.Clair Street Branch”

Helpful Report

Posted 2 years ago

“I booked my car in for front wheel alignment. The booking was online so I paid in advance. The booking was subsequently cancelled - I received an email less than 1hr before the car was booked in, but as it was first thing on a Saturday morning I didn't check my emails before setting out . The staff at the Autocentre were polite and suggested alternative garages but I was told it would take up 5 days before my money was returned. The email that was sent gave no reason for the cancellation and offered no apology. If Halfords are going to cancel bookings at short notice, at least have the courtesy to telephone customers affected and make sure the message is received.”

Helpful Report

Posted 2 years ago

“I heard Halfords were bad but didn't expect this! Went to get my MOT done and told I was needing over £700 of work done to my car or it wont pass the MOT. I asked for a breakdown of the costs and laughed at what they were charging me. Baring in mind I only went in for an MOT, they tried charging me £80 for wheel alignment which is not required for an MOT, £45 for new windscreen wipers when I had recently replaced them myself a month prior which cost me no more than £15. The biggest cost was new wish bones on the car since he told me the suspension was bad and tried to tell me you probably have noticed this. This was £500, after looking online for parts myself a good set of wishbones for my car would cost no more than £150. Took my car away from Halfrauds and to a local garage just for an MOT and it passed with only 1 advisory which Halfords didn't even pick up on in their pre check test. Mentioned my previous experience to the other garage and they told me that the suspension was fine and the wishbones were hardly worn. Don't use Halfords! This was in Partick Glasgow”

Helpful Report

Posted 2 years ago

“Being countrywide and a household name,I liked to think I could rely on Halfords to adjust my handbrake cable,so they charged me for new brakes and took two days to adjust my handbrake but not propery. After collecting the car I find the rear brake lights not working and I find the fuse had been removed.Halfords customer services failed to realise the seriousness of what could have happened and tried to suggest it didn't happen,refused to take the matter any further and said the staff who worked on my car no longer worked for them-convenient. I therefore would not recommend using the Tooting autocentre.”

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Posted 2 years ago

“VERY VERY BAD EXPERIENCE ### WILL NEVER COM BACK !! PLEASE AVOID THIS GARAGE!!! WENT FOR A SERVICE WEAN I GOT THE CAR INSIDE AND OUTSIDE WAS FULL OF DIRTY MARKS OF GREASE/ OIL FINGERS PRINTED ON BOTH SIDES I CAN UNDERSTAND OUTSIDE OR INSIDE ON PLASTIC PANELS AND STARING WHEEL EASY CAN CLEAN ...BUT DIRTY ON THE SEAT AND THE INSIDE CREAM MATERIAL NEXT TO SEATBELT, ON THE TOP ROOF, NEXT TO THE HOLDING HANDLE, INSIDE THE GLOVE COMPARTMENT.. THAT WILL NEVER COM OFF THIS PEOPLE RUVIN MY CAR FOR EVER ... I ONLY HAD FOR 1 YEAR WAS IMMACULATE JAGUAR B4 LEAVE AT THIS HALFORDS !! THE SCRAP YARD OR 4 YEARS OLD KIDS COULD HAD B MORE SENSIBLE!!! AND UNDERSTANDING DIRTY HANDS LEAVE MARKS ....!!@ REALLY REALLY DISAPPOINTED VERY UPSET ABOUT STRESSED AND STILL CANT BELIEVE HOW THIS GARAGE STILL OPEN .. I'm Trying to clean the DAMAGE I REAY use 20 wipes and all end up black .. UNACCEPTABLE!!! MY CLOTHES GOT DIRTY ASWELL TO DRIVE IN BACK HOME ... DIDN'T EXPECTED ALL THIS... AND I HAVENT INVESTIGATE YET ON THE JOBS THEY CARRIED OUT DO NOT USE HALFORDS INCOMPETENT AUTOCENTRE!!!”

Helpful Report

Posted 2 years ago

“I Only took my car for an MOT and ended up with broken car key which will cost me £300 – DO NOT USE HALFORDS AUTOCENTRE WALSALL I took my car for an MOT to Halfords Walsall and they ended up breaking my car key! They said it was already broken but that is impossible as how did I drive the car there in the first place? They just left the key blade broken in the ignition and I have to pry it out myself. They even suggested to use the broken key as it is. Do they not know about safety?! Had to call a relative to drop off a spare key so I could actually drive home. All they were bothered about was chasing me for payment of the MOT and the not the car key they had clearly broken. When I asked them what had happened to the key they said it was already broken and the MOT tester (I believe his name is O. Nawaz) and the other three of them who work them surrounded me telling me it was already broken, trying to attempt to intimidate me and are making out I am I liar! Basically saying it is my word against their word! Now I am having to pay over £300 to get a new car key made! Absolutely disgusted and poor and shocking customer service – the staff there don’t even seem to care and even want to help resolve the issue. All they cared about was getting the money for the MOT and getting me off their premises as soon as they could as they needed the parking space for someone else. I will never use another Halfords store again…”

Halfords Autocentres 1 star review on 26th May 2022

Helpful Report

Posted 2 years ago

“Just awful. I booked a service and MOT online for my son in Gloucester, a student in the area, on the basis that he'd get fair and honest service from a well-known company. First of all, he was turned away at the time of his appointment, having to return over an hour later. The car failed its MOT, requiring new tyres, three light bulbs, and apparently a new motor for the windscreen wipers. There was also a long list of items to "keep an eye on". All of this came to over 800 pounds, which shocked and worried my son. I rang the centre to go through list, but unfortunately whoever I spoke to really wasn't interested. I asked why three lightbulbs - two indicators, one for a number plate - cost 96 pounds, for example, and never got an adequate reply. I also asked that the work required to get the vehicle through its MOT would be done there and then, i.e. mainly the tyres, but (having apparently checked) they didn't have them in stock. I also then requested that the service go ahead, which was already paid for, to which he agreed. I also asked for the manager's details so I could discuss this further. When my son rang later to find out when he could collect the car, after the service, he was told it would not be done - the opposite of what I'd been told. I then rang customer service for a refund for the service, and to raise several issues about the whole experience - the attitude of the staff member, and the service he'd stated would be done, then refused. It also transpired that the centre does not stock tyres, despite what he said, so I have no idea why he did that! I later asked my son to check the windscreen wipers. They work perfectly, but the bottle was empty. I'm therefore unclear why - as an item stated as an MOT failure - they specified on the invoice that a new motor was required, at a cost of 58 pounds. Apart from ringing the centre to get an explanation, I've contacted customer services three times to get a manager to explain all the issues which I prescriptively outlined to them, ranging from the attitude of the staff, the lack of service to the vehicle, the windscreen motor which absolutely wasn't required and, two weeks later, the lack of contact from a manager and an explanation. The vehicle subsequently passed its MOT elsewhere, with new tyres, etc, and the three fitted light bulbs which cost me 20 pounds, not 96. Apart from the poor service, it seems that there's an attempt to add extra items so that the uninitiated feel it's necessary to get it done. I've held off for two weeks to allow Halfords to respond to my concerns, but as I've had zero communication from them, I've posted this.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS GARAGE… Staff are terrible and customer service no better. They have no respect or care for your car, there’s no communication what’s so ever. Say one thing and do the opposite. I’ve tried to be reasonable but now it’s time to let people know how bad Halfords auto centre Andover is. They disrespect customers, they climb through your windows, they reverse cars close up-to each other, if not hitting them, rev your engine for no reason and the list goes on. One member of staff said “I don’t care it’s not my f…ing car”. There work shop is a mess with bins tipped over. My insurance company is about to write my car off due to the damage Halfords Auto Centre Andover have caused. I have video recordings taken while my car was in Halfords Auto Centre Andover covering over 4 weeks which I am about to start releasing on social media, please think twice before using them there’s better garages out their who do care about there customers.”

Helpful Report

Posted 2 years ago

“Terrible service tried too say the couldn’t check seatbelts was working because there too lazy too take a baby seat out”

Helpful Report

Posted 2 years ago

“Put my van in to get the front wheel alignment done. They said it had been done so i paid for it. On the road back home nothing seemed to have changed. the steering wheel was still off center by the same amount. I checked the track rod ends to see if they had been adjusted. They had not , they were all coroded with no signs of adjustment. Dont waste your cash with Halfords”

Helpful Report

Posted 2 years ago

“Terrible service. All money making. Had a new clutch and fly wheel changed under warranty. Hence why I used Halfords at Hillsborough. 7 months on the third component has broke and leaked brake fluid. Not there fault as they didn’t change that part. If liquid has leaked it will mean having to have another clutch and fly wheel. I have never heard anything like it. Funny how my warranty ran out a week ago. Do not use money makers and poor customer service skills. Use local trusted mechanics.”

Helpful Report

Posted 3 years ago

“Any driver who believes he has BRAKES FOR LIFE when using Halfords beware. Make sure you are given and understand the terms and conditions to this con. You MAY be eligible if your vehicle is used ONLY for domestic and pleasure purposes”

Helpful Report

Posted 3 years ago

“I bought roof rake ,complete rubbish, said to me 15 min takes to change, when I arive it’s take them 1 hour ,becauce, the fitting guy was so. slow, and anointed ! Never ever recomendet !!! 0 star for them !!!”

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Posted 3 years ago

“I've used Byfleet Halford & a saw a turn in management style , money making & lack of manners & value for money .. But Woking Halfords was an all new level . A Manager and outfit clearly only motivated by KPI's , Monthly targets & managers bonus making as much money as possible out of the customer , minimal effort to actually look at the car , clearly adding on every possible , I had a decision on my brakes , didnt even take the wheel off ! Damion the manager even laughed in my face , small minded & arrogant . Avoid like Covid !! Save yourself a small fortune & having your intelligence insulted .”

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Posted 3 years ago

“Rubbish, booked for a at home oil change and happily took my money Immediately. Gave me an 8-8 appointment which was fine. Received an email on the morning advising mechanic will be with me between 8-12, still hadn’t arrived by 3 Spent 20 mins on the phone only to be told they’d need to re arrange and, theres an additional charge for oil too. Worth noting they would charge 40GBP if you’re not in and miss the appointment but offer nothing in compensation if they fail to show”

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Posted 3 years ago

“Just had a "full" service at Halford in York.. Took well under an hour to do the 77 point "check" and change oil, filter and air filter. Didn't even take it for a test drive. How do I know.. Because the dash cam I bought from Halfords previously recorded it. This is blatant cheating and fraud. I asked if I could hang around and the guy said due to covid I can't.. Ok.. but I am already on the office just like all the other customers.. Does the virus take time, count to a 100 before it infects people? Come on! I will be taking the recordings to Trading Standards, who not so long a go found fraud in their Bristol branch.”

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Posted 3 years ago

“Dear Liz @ Halfords Please let me make it clear, I refuse to follow links, and waste any more time & money trying to contact your none existent so called customer care! Do your job and ring me? Furthermore not interest in which side/or department Halfords chooses to split the company up into, YOUR ALL HALFORDS. In the mean time I am quite happy to continue and show people what Halfords are really like, over 4 months and still no phone call? Would you call that a good service “seriously” Liz? !!! Took our car in for 4 new tyres at Halfords ended up with 2 alloy wheels damaged, under-seal ripped off underneath and left dangling, (which according to Halfords was the cars fault? Manager confrontational attitude problem) and to top it all found they had rummaged through the glove box and personal property to find the service manual to check when the next service was due? (Excuse: looking for the wheel nut) was sent down the road to a wheel repair shop who told us it needed a diamond cutter company to repair it? Also: that we were the 3rd car this week with the same problem sent from Halfords. Contacted there head office several times not interested no reply from them at all, what a bunch of cowboys should hold their heads in shame. Spent over 2 days running about / over 100 miles and taken 5 weeks to sort out at another branch and now over 4 months still waiting for them to complete their investigations so they say? Now we have ended up with 2 shiny refurbished wheels and 2 dull ones. Beware people not a professional company with little or no respect of people’s property, AVOID LIKE THE PLAGUE!!!!! UPDATE: Dear Reader Matt, Yes they did give our car back not saying a single word about any of the damage? Plus I sorted the underseal out my-self in the end because even with photo evidence still total disrespect and ignorance of the matter.”

Helpful Report

Posted 3 years ago

“Damaged my gear box when replacement of clutch and flywheel,now surprisingly Deny any wrong doing.Customer service team and regional manager all Corrupted, just covering each other.Stay away from Halfords Autocentre,If you want your car messed up and pay bill,then go to this useless garage.”

Helpful Report

Posted 3 years ago

“BMW 1 series's MF58LZL,this case is ongoing,on trust pilot reviews, customer service dept apologize, however can Halfords Autocentre repair my Gear box issues, they have had nearly One thousand pounds.”

Helpful Report

Posted 3 years ago

“Your garage did poor quality workmanship on my BMW 1 series's, they have charged nearly£1000. For New clutch and flywheel replacement, Ruined my Gear box, damaged, surprised Deny all knowledge.Halfords auto centre is nothing short of Corrupt and Dishonest practices.Ive Reported to Trading standards”

Helpful Report

Posted 3 years ago

Halfords Autocentres is rated 1.9 based on 826 reviews