Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 822 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took my car to National tyres on Bury Road, Bolton Paul, and his lads were more than helpful and nothing was too much trouble”

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Posted 11 months ago

“I took my bmw to carholme road Halfords for 2 new tyres, the guys were very helpful and very friendly. Would definitely recommend them. Thank you”

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Posted 11 months ago

“Lichfield Halfords terrible, uneducated invalids, would trust them with a toy car never mind a real one. Terrible customer service front desk staff are delinquent”

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Posted 1 year ago

“My car had a slow puncture and, after visiting 3 other Colchester tyre centres who couldn't do it while I waited, I was directed to Halfords Autocentre in Brook Street. They found a screw in the tyre and repaired it while I waited. I couldn't be more pleased with the service. This will definitely be my first port of call in future.”

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Posted 1 year ago

“DO NOT take your car for a service or MOT to a Halfords garage. My car went in for the first major service and MOT, they drained my battery and then refused to accept fault! I had to demand a diagnostic check which they initially refused to do and despite logging a complaint with a response to be expected within 72 hours, I am still waiting for a reply three weeks later! Despite the fact they refused to resolve this issue claiming it was not their fault my battery was replaced without any consultation?! The treatment I received (as a female) was appalling. Stay away!”

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Posted 1 year ago

“Booked my car for full service & MOT as well as taking their advice and having some sort of chain cleaned. prior to going in my car used to drive almost silently to the point where I could hardly hear it, since getting back it now sounds like an aeroplane. Its just ridiculously noisy, granted there are no performance issues so far but when lifting the bonnet and listening to it when idling it also makes a high pitched squeaking sound almost like what an old washing machine sounds like when winding down from spinning.”

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Posted 1 year ago

“Disgraceful experience at Cheapside Halfords Autocentre , customer care was appalling and not very knowledgeable wrong information for my vehicle - different prices given . Returned 4 times on different days for a MoT test - how yes the price was daylight robbery”

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Posted 1 year ago

“Excellent experience at Halfords Autocentre,Lottbridge Drive, Eastbourne. They exchanged recently purchased battery for another which was a "better fit" for the engine compartment on my car. The manager,Richard is most efficient & professional and even offered to check the output of my alternator as a precaution and at no charge to me. I would highly recommend this AutoCentre to friends & family. " 5 Star" Service! Thank You.”

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Posted 1 year ago

“No issues. Booked major service and MOT online, paid online. I was expected, appointment was on time. The service and MOT were carried out, communication was great throughout and I collected my car as arranged. There were some advisories with the MOT, but there was no upselling, no failing it to get the work, no pressure. Polite, job done.”

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Posted 1 year ago

“Halfords motoring club. Supposed to be free for members,but con you into paying after 3 months and taking automatic renewals.Must read terms and conditions first.Don't believe their employees when they say it's free to join.Always thought Halfords was a reputable company.Didn't expect them to resort to devious tactics hidden in their terms and conditions.Very annoyed and disappointed.”

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Posted 1 year ago

“helpful and knowledgable staff in the Bedford Kingsway store”

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Posted 1 year ago

“NOT HAPPY. I was booked up for a MOT at the Basildon branch of National tyres and auto care for Dec 1st ( in advance ) but was sent a message to my phone as I missed the call to say that the MOT machine is not working properly. I decided to phone the branch in Grays to see if they could fit me in which they kindly did for Dec 4th. When I got there they had absolutely no idea about my appointment, let alone no MOT man on site. This sort of disappointment is unfortunately not my first experience. I have since cancelled my new so called motoring club membership and asked for my money back. Have now booked up for Friday 8th in a local garage. Thanks to this company my car is now illegal to use till to use till then. I’m unlikely to ever use Halfords again.”

Helpful Report

Posted 1 year ago

“Went to Yeovil national tyres, for four new perelli tyres including fitting, ended up leaving with two bent sidesteps, apprentice left to fit tyres unsupervised causing the car steps to be bent while lifting on ramp. The other staff were sat in the office on their mobile phones while the damage was done. £600.00 spent on tyres ended up with another £300.00in damages. They did offer to bend steps back but I left as enough damage was done and I had no faith in the staff,I would not recommend, will never use again ,leaving very unsatisfied,”

Helpful Report

Posted 1 year ago

“Same story as many on here - booked in for MOT in Letchworth - dropped my car off then got the call that their MOT inspector had not turned up so they couldn't do my MOT. No new spaces to book in for week.”

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Posted 1 year ago

“Booked an MOT with Halfords Ripon Road Branch in Harrogate North Yorkshire on 7 October 2023. Received a text message that afternoon from their Manager stating that the vehicle had failed due to the condition of the two front tyres and in the same message they quoted £287.96 to replace them. Even though there was 5mm tread on both front tyres Halfords still failed them stating that there was a cut in the tread. When I questioned their decision Halfords attempted to demonstrate by prising open the rubber tread and shining a torch into the tread to try and expose some cord. Which they failed to do. Another MOT centre we visited advised that according to criteria for assessing cuts in tyres the tyres should have been passed. According to DVSA criteria for assessing cuts in tyres; before failing a cut, you must make sure it's cords that you can feel and not a foreign object. If you're not sure, then you should pass and advise. We had the two front tyres replaced elsewhere and even the tyre bay company questioned why the the tyres needed to replaced. The cost was half what Halfords had quoted. The vehicle has been retested at Halfords and the tyres have been retained for any further inspection purposes.”

Helpful Report

Posted 1 year ago

“I booked my wife's car in for a service and MOT at the Ure Street, Dundee branch. No issues with the work, the oil was renewed and the filter was replaced. The booking was in early September 2023 and the work was all completed on the same day. It is now 19th October and the service book still hasn't been stamped despite me phoning them twice a week. Evidently it takes at least seven weeks to replace a lost service stamp, which seems unlikely. More likely is they are playing silly buggers. So now it is City of Dundee Trading Standards and let's see how they get on with the issue.”

Helpful Report

Posted 1 year ago

“New motoring club member. Paid for the year. Then booked and paid for a full service. Scheduled work/ life/ kids school around the booking and the potential of leaving the car there for a full day. All good so far. High Wycombe Branch - cancelled one hour before scheduled booking. No legitimate reason just fluff and bad diary management. The hilarious thing - upon signing up for Halfords, paying and then booking a service did I then decide to look for reviews - my fault. I should have performed my Due Diligence before signing up However the Halfords is a known nationwide brand so didn’t occur to me to do this - again my fault. The reviews on here and across the board are awful, people being overcharged, scammed, mid-sold and mid-led, awful customer service, cancelled on last minute - the bad reviews and reasons are endless. I had a very uneasy feeling and regretting signing up and booking and felt stupid for signing up without doing my DD. Day of the service and what do you know - cancelled by them an hour before. Should I get my refund this is probably the best outcome as I am. It confident that the service would be performed correctly, professionally or with my best interest in mind.”

Halfords Autocentres 1 star review on 19th October 2023

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Posted 1 year ago

“Booked tyre change, technician cancelled last minute after giving the time slot on the day without giving the reason, I had to cancel all the plans for the weekend to find replacement service. Unreliable and poor customer service.”

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Posted 1 year ago

“Crawley branch - poor attitude from the guy in the office. They love to fly through MOT’s but aren’t too interested in offering the repair work. Was told if I can’t get anyone to do the work within the 10 days that is my problem (which factually is true, but as an attitude just poor)”

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Posted 1 year ago

“I watched the technician drive my camper into boxes and gas bottles and they couldn't care less. Avoid. Went for a diagnostic issue and they told me to go to a dealer after poking it for an hour.”

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Posted 1 year ago

Halfords Autocentres is rated 1.9 based on 822 reviews