Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 828 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 828 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 23rd April 2025

Ardrie Kleyn

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looking at your reviews, you have a serious problem with your level of service. My recent experience was unpleasant. Your receptionist was rude offensive and told lies. I bought a tyre from you because it was cheap. Next time I may shop elsewhere. I do not want a reply. I will not enter into further communication I offer this evaluation in the hope you will escalate to your management.”

Helpful Report

Posted 7 years ago

“The receptionist was rude defensive and confrontational. Also, she either told lies or repeated lies told to her. - This was an unpleasant experience. I bought and paid for my tyre online. I had to option: I had to deal with this person................”

Helpful Report

Posted 7 years ago

“Poor customer service, rude staff and an inability to communicate with a customer.”

Helpful Report

Posted 7 years ago

“Rude staff, does not know the work, no staff all the time. Take your good car there for service and pay money, you will get your car back with lot off issue, you go back the staff will abuse you and refuse to even answer saying they don't have staff.”

Helpful Report

Posted 7 years ago

“" Aug 2017 67958 miles Car passed MOT but with warning to replace front brake pads within 1000 miles. 8 Sept 2017 68865 miles Halfords replace pads and put amber warning on front brake discs - 'both heavily scored/corroded'. The MOT was carried out by a very reliable garage and there was no mention of disc problem."”

Helpful Report

Posted 7 years ago

“God they're awful! Wait a week for the radio and parts to arrive, spend 40 mins waiting, listening to ghastly rap music in store then get told they've got the wrong part. Get your money back and go to Argos and a garage.”

Helpful Report

Posted 7 years ago

“Don't use them my car is in a bad way because of them”

Helpful Report

Posted 7 years ago

“The Taunton autocentre quoted me a price for a repair which was 3 times higher than my local garage. Tried to say it had a load of MOT failures even though my car passed its MOT 3 weeks ago! On top of that they didn't even diagnose the problem correctly. Do not go here they are out to rip you off as much as possible.”

Helpful Report

Posted 7 years ago

“This will be the Third time Halfords have tried it on with regards to MOT "failures" This year it was windscreen wipers need replacing, odd that they were only a couple of months old and were not cheap ones and they worked perfectly in the rain on the way to the MOT. Once I'd pointed this out they did a retest and wouldn't you know it they passed. The 2 previous years it was brake lights need new bulbs, which were also not faulty. i'm guessing a lot of people will just agree to the cost of replacements without really knowing but as I always check everything before an MOT I'm not so gullible”

Helpful Report

Posted 7 years ago

“Booked on a Thursday to have tyres fitted the following Monday, I received a confirmation email the same day and a text reminding me on the Sunday. Turned up and the booked time and the tyres weren't there. No phone call, nothing. Told they can have the tyres in 24 hours (hadn't been ordered their end) but they couldn't give me a slot for 3 days as they were busy! Honestly don't think they care. Offered me my money back if I was unhappy. Phoned central customer service hoping they'd rush an appointment for me, just told me the same stuff. Definitely won't use them again.”

Helpful Report

Posted 7 years ago

“No service”

Helpful Report

Posted 7 years ago

“In Feb 2017 I took my Vivaro Fridge Van to Halfords Autocentre in Stafford, Greyfrairs. with a broken Engine mount, on an AA Insurance. I got the Van back 30 days later, And had it for around 20 miles and the timing belt snapped that they fitted, clearing out my engine. I had it back 26 days approx later rebuilt, but with the sills pushed in where they had the ramps. The clutch then had to be repaired another 6 days in the shop, now the exhaust is blowing from the rebuild,and the engine is blowing smoke. They only painted over the sills. A number of issues have happened and need to be rectified but they want me to take it to another Autocentre to be assessed, I have no confidence anymore. They are refusing payment on my hire as they promised and want to drop the repair if I go to another Garage for assessment. Please think very carefully before taking any Motor to A Halfords Autocentre. I am currently being advised legally, on my next move. Its only the end of July so I have missed nearly 6 months MOT and 6 months Insurance.”

Helpful Report

Posted 7 years ago

“I booked an MOT online and made immediate payment days in advance. Halfords rang on the day of the MOT and cancelled. Although they had cleared payment i had to wait 3-5 days for a refund. Terrible service”

Helpful Report

Posted 7 years ago

“I took my car into the gt yarmouth branch to have a bracket put on my exhaust that had snapped , they told me i needed a new back box costing £175 , as i am not a female that will be ripped off , i then went to fast fit to see what they would charge , and was shocked when they quoted £72.60, that was over £100 less , i was going to purchase tyres but will never ever set foot in halfords again , and will not be recommending to friends ,family ,and business partners ,”

Helpful Report

Posted 7 years ago

“My car was serviced by Park Royal Halfords / July 2017 they charged me for new brake pads, that they never fitted, and even told me directly they had done the work. Customer services put this down to an honest mistake?! Just to summarise, this Halfords garage obtained money for safety-critical work they didn’t carry out and in so doing jeopardised my family’s safety.”

Helpful Report

Posted 7 years ago

“Wife took her mini for MOT and it failed on a "spongey" brake peddle so rear brakes were replaced then whilst this was being done a further fault on the ABS hydraulic pump was supposedly found costing over 2k to rectify in the meantime no driving as brake failure was imminent. I took her car to another MOT test centre who thoroughly checked the braking system and guess what no ABS hydraulic fault was found, the car passed MOT. Please be very wary of Halfords and take a second opinion as in this case we saved over 2k on a fault which clearly was not evident when checked independently.”

Helpful Report

Posted 7 years ago

“WORST SERVICE AND WORST ATTITUDE Couple of weeks ago I have done the MOT in Halford Slough autocentre. The first MOT was failed due to N/S front tyre 17" worn out. Then I made another appointment here to get it replaced and paid 97£. After waiting for 3hrs, they told me it's done and let my vehicle pass the MOT. HOWEVER, 2 months later, I realized they have probably swapped the N/S rear tyre when I sent my car for service in another Halfords autocentre in Reading. The N/S front tyre has 0mm tread remaining now and I have been driving with this car everyday for 2 month !!! Today, I went to this shop again hoping they can rectify their mistake before I can drive to work on Monday. The reception guy (a 40 aged man with glasses) told us they cannot do anything as there is only one technician working. Then I requested him to at least check my car to confirm if they have actually swapped the wrong tyre. He then became very impatient and went out with us unwillingly. He had a look at the passenger side then told us he would guess they have actually swapped the rear tyre. I told him the rear tyre is not supposed to be swapped as a good one and I wish them to swap it back and put the new tyre into N/S front. He then became very unhappy. He told me was not sure if I got the tyre swapped elsewhere and came here bluffing for a free tyre since so many customers have done this to them. He told me I could contact the manager but he would make a note to ensure I will not get a new tyre free of charge. I cannot believe they could say these to their customer.”

Helpful Report

Posted 7 years ago

“I made a online booking for interim service and wheel alignment Halfords Autocentre .following day they postponed my appointment in 2 days time. I took my car early morning to auto centre and I was told car can be collect end of day . 2 hours later I was phoned and told ,there are some faults on my vehicle .I told them to fix them. end of the day I went to collect my vehicle I was given bill of £440 excluding to my online payment. they advertised free oil change but they have charged for oil change ,they have changed 2 tyres but prices are £43 more than their online price. they changed my wiper blades which I changed them last year. also charged £200 for track rod end . I have complained to customer service then I found they charged twice for wheel alignment. my advised do not go for free check at the they kill you.”

Helpful Report

Posted 7 years ago

“Booked van in on phone only because AA warranty said it had to go there, turned up with van not booked in. Rang on Thursday told they was on with it rang Friday for a up date told by a different person they had just started it. Fitted new duel mass flywheel and full clutch £1032.00. AA warranty have now inspected parts and will only pay for clutch slave cylinder as they say it did not need full clutch and duel mass.”

Helpful Report

Posted 7 years ago

“I went with an a/c issue after having the system serviced only to be told that I needed a new a/c compressor at £495,took the car to a college veichle dept to be told there was little gas in the system and the a/c compressor was fine.HALFORDS have tried to rip me off how many others have they done this to.”

Helpful Report

Posted 7 years ago

Halfords Autocentres is rated 1.9 based on 828 reviews