Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 826 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 826 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid Halfords Autocentre Strood there try taking your money. Had my mot done in January and failed which is fine had it repaired and take Friday for retest to be told it not be fixed properly so take it away to be repaired and take it back friday for to tell them there no appointments till today. Take it back down today to be reset because the only day there had free to be told can’t get a retest because your 10 days is up you need to pay full prices. But don’t tell me this on Friday. This is probably the reason there can’t get me in till today because there want more money from me. Which there can think again because I am not going back. Had my test redone and the advisor halford autocentre done are nothing wrong with them so looks like there trying rip me off but don’t work.”

Helpful Report

Posted 3 years ago

“Halfords at Strood wot a let down no viewing area fails my car on silly things went to another garage it passed if I left it there I would have contacted vosa as I’m a ex tester myself mr m wraight so never again I use halford rip off”

Helpful Report

Posted 3 years ago

“Halfords damaged my car and as part of restoration efforts they put all the old parts back. Not only have I received no refund for the service which was undone I have also been forced to take my damaged car to a garage and pay for a 3rd party report at my own expense as they don’t admit liability. The coils where fine until you touched them and a 3 year old car with 20,000 cars from a German manufacturer do not have these issues. I really hoped you would do the right thing and now I’m having to take you to court to recoup the damage done.”

Helpful Report

Posted 3 years ago

“Vehicle damaged!”

Helpful Report

Posted 3 years ago

“Their customer service is not good and the quote I had for repairs was way too high as they use premium parts”

Helpful Report

Posted 3 years ago

“Could not reset service warning light on Range Rover and did not help to rectify. Had to go back to main dealer and will have to pay for another service for them to reset. Very poor service and poor after care. AVOID!”

Helpful Report

Posted 3 years ago

“Took car to St Albans 8am for diagnosis of rattling under wheel arch - car under warranty. They phoned at 3pm to say it was the main drive shaft, not covered by warranty and would be £700 to fix. I contacted the dealer I bought the car from and told him. He called the warranty rep who said the repair would be covered under the warranty and who contacted Halfords St Albans to ask why they had told me it wouldn't be - but got nothing in the way of explanation. The dealer asked me to bring the car back to him and took it for a drive with me. He is confident the problem is NOT the main driveshaft and, even if it had been, the £700 quote was extortionate. In his words, Halfords were trying to con me, as a female who had no idea what the issue was (and knows nothing about car engines) and had blatantly lied about the repair not being covered by the warranty. Never going near Halfords again.”

Helpful Report

Posted 3 years ago

“Had the car booked in for it’s mot the start of last month, told instant fail due to left arm and ball joint. Paid for repair costing over £220 to then book it back in as problems since with a clunking sound, told engine mount needs replacing. Another £150. Still clunking and banging and tonight car started to stutter and dropped at the left side of the car and left tyre suddenly completely flat. Luckily my kids were not in the car and there could have been a serious accident, absolutely fuming with Halfords as I have been extremely patient with them after being told on the second occasion they couldn’t see a problem. Clearly the problem has been caused by Halfords as there was no problem with the ball joint before it was taken there. Going to be contacting them tomorrow morning and seeking legal advice. Should not be trading or even touching cars when they clearly haven’t got a bloody clue what they are doing. Honestly never again.”

Helpful Report

Posted 3 years ago

“Took my car for brake pads no calls from halfords I had to call them 12 times 4 days later repaired expensive won't be going back there”

Helpful Report

Posted 3 years ago

“If you want to get a bad attitude with backchat from security guards with superiority complexes, go to Walsall (Bescot), you’ll be satisfied (for once at Halfords).”

Helpful Report

Posted 3 years ago

“Never again Hopeless, went in for a service and MOT, plus spark plug change, 11000 miles only, no problems, left with a car that wouldn't accelerate properly in any gear. Left them to look at it another day and was told no problem found after driving it. Insisted there was and they finally conceded that one of the spark plugs was cracked. Was as if they were trying to fob me off, but they eventually changed them (only have their word, no trust in their services), seems ok now but when I said was a potential safety issue and after spending loads of money my car was worse than before, they said it wasn't their fault. When I first picked the car up, a piece of trim and screws were in the passenger footwelll and had to get a mechanic to fit it, just sloppy all around - happy to take your money but not ensure you get the standard of service expected. Wouldn't shop at a Halfords store now as a result. Stress and hassle for hours for lots of expense. Avoid.”

Helpful Report

Posted 3 years ago

“Very expensive. Will not go back. £634 for MOT/Service, pick car up and its rattling really loud. Take it back and tell me it's the back wheel bearing and its dangerous to drive. Quoted me £300 to get the work done. I said no, your too expensive. Took my car to Basford garage, they did the work fast and charged me half the price quoted by Halfords. It doesn't end there, as this was 6 months ago! I get Klarna charging me £129 for the MOT/Service from Halfords. I have to ring Klarna to explain I paid on my card and did not use my Klarna account. Will not use again!”

Helpful Report

Posted 3 years ago

“Byfleet Halfords Autocentre. Took 2 days to complete MOT and Service, trumped up charges for parts. Originally £234 for Full service and MOT to just under £800 including parts. Lack of communication when promised, made me waste 10 hours waiting just to be told won’t be done till the next day even though he said to wait a couple more hours and it might be done on same day. Absolutely disgusting attitude on the phone, misleading sale of back tyre even though on MOT it passed with original tyre. He said they missed it during the Full Service so obviously didn’t properly carry this out considering the cost of the service. Absolute will not be giving any business to Halfords ever again.”

Helpful Report

Posted 3 years ago

“I booked my car in for a service at the Bishops Stortford Autocentre & found them to be incompetent & lazy. Booked in for 08:30, arrived early to be told I'll have to wait all day as they only had one member of staff working. When I questioned this I was told they can't start yet anyway as they were yet to receive the parts. When collecting I was very specific that an entry on the online service record needed to be made due to it being a lease vehicle. On two occasions I was told this had been done. I enquired with the UK vehicle manufacturer and was informed a service entry had not been made. fortunately, the Halfords call centre staff were able to assist. Had I not enquired I would have received a considerable bill from the leasing company & the warranty would have been void. To top it off, I checked under the bonnet and the whole area was covered with oil - a signature of the shambolic service I received. I booked with Halfords Autocentres as I read many positive reviews however it seems the garage at Bishops Stortford falls far below the standard set by others.”

Helpful Report

Posted 3 years ago

“Took my car in to Letchworth for a MOT today, my 1st time with them, afterwards my recently bought & fitted dashcam from the Halfords Store no longer switches on when I turn the ignition. I checked the footage and it shows a staff member getting into my car and from then on it not turning on, meaning they disabled it and never resolved it. I have not idea how to fix it meaning I'll have to go back to the Halfords Store. I'm certainly not going back to the Autocentre I don't trust them at all now...”

Helpful Report

Posted 3 years ago

“Disappointed to pick up my car after it’s mot and service to find nearly a quarter of a tank of petrol had been used. Absolutely Disgusted as due to the petrol shortage they had obviously been using it to run around in will not use Halfords again”

Helpful Report

Posted 3 years ago

“29/04/2021 I gave the car to replace the brake caliper, 30/09/2021 I gave the car to MOT, which turned out to be negative due to the same caliper, for the replacement of which I paid 164.65 pounds. I demand immediate compensation for work that has not been done or done by people who have no knowledge and skills”

Helpful Report

Posted 3 years ago

“An absolute disgrace of a company, with untrained staff. I went to buy a battery for a Vespa scooter. They (Catford) said they didn't have it, but checked on the system and sold me an alternative from the storeroom. I duly fitted it, inly for it ti short the bike out, catch fire and leave me stranded 20 mikes from hime. They are not admitting liability, so 1500 repair bill, losr earnings and paying for public transport. Amateurs with a spanner.”

Helpful Report

Posted 3 years ago

“I ordered a bulb to be delivered to the Autocentre. They provided me a different bulb explaining that I shouldn't worry that the packaging indicated the incorrect bulb the enclosed bulb was correct. It wasn't.”

Helpful Report

Posted 3 years ago

“WARNING WARNING - Inexperienced engineers and staff, services are only as per a check list, if your car has a DPF or uses Adblue they have no knowledge of how or what is involved and you should go elsewhere, they serviced my brand new £30,000 van from new and gave false information regarding a warning light, their incompetence has incurred me a bill to replace a DPF in excess of £3,000 due to a Pats fluid tank not been topped up or even advised…..the manager agreed that they should have known this and offered compensation only to then retract the offer. Being a customer for over 15yrs means nothing, if anything goes wrong, tough… it would be interesting to see if they reply to this review, maybe a standard ( we’re sorry to hear… please contact us to discuss… etc..)”

Helpful Report

Posted 3 years ago

Halfords Autocentres is rated 1.9 based on 826 reviews