Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 826 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 826 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just had an Mot for £10 that was a great value offer and the new Sidcup branch were quick and efficient. Saved me at least 30 minutes on the usual place plus £17 in my pocket.. Pretty happy with that.”

Helpful Report

Posted 5 years ago

“Booked car into kirkintilloch glasgow branch for wheel alignment. Got a call an hour later telling me the front passenger side wheel bearing was on its way out and they wouldn't be able to do the job Guy on reception was very friendly and explained that the booking was cancelled and to phone customer service for a refund which I did. He then told me they could fix it for just over £400 which I thought was very high so took the car home and will take it to a local independent garage. Felt I was treated fairly and the staff were very helpful and informative.”

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Posted 5 years ago

“Had my mot booked in with Tolworth Autocentre for Saturday last and they rang a couple of hours before and said that their mot machine had broken! I was over that way especially for it that day but rebooked it in for the following Wednesday. I arrived an hour early as I had to come straight from work. Free tea and coffee, magazines, lovely warm reception area, friendly receptionist, great big glass viewing area so you can see your car being worked on if you wish. They managed to do mine an hour earlier which was great, very impressed and thorough, will definitely go back 👍🏼”

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Posted 5 years ago

“The Halfords I use is along Victoria road Fenton stoke on trent. I would not take my car anywhere else. Matthew and Gary are very helpful their customer service is second to none. If I need any advice or if anything needs doing to my car (normally mot and service) I know I can trust these guys and the team I know that I won't be ripped off at all. I have had other work done on my car and have had no problems at all.”

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Posted 6 years ago

“I sent my car for service at Garage 256 though MOT was due in a few days, they did the MOT first and the results came failed, the diagnostics were fixed and they did the service as well, I was happy of about Action Halfords took, my car is running smooth”

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Posted 6 years ago

“Helpful staff. Where able to fit me in when I needed to!”

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Posted 6 years ago

“Friendly people who are helping you to choose the right thing for you”

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Posted 6 years ago

“Very polite and friendly,fast friendly service,at Hyde autocentre.”

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Posted 6 years ago

“Halfords auto centre Richmond Rd Olton took car to be mot tested today was served by Martin amazing service helpful and very polite will use this garage again definitely many thanks excellent service”

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Posted 6 years ago

“Just had mot great service”

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Posted 6 years ago

“Customer service is great. Work completed is great. Prices are fair and they are honest. I trust them.”

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Posted 6 years ago

“I have to say best customer service ever from Carl at Halfords Auto Centre in Sandhurst. His help, advice and courtesy meant that my car is being repaired totally under warranty. Thank you so much Carl. You were amazing”

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Posted 6 years ago

“Great customer service. Advice on best car seat for children from 9mths to 9yrs. They tried various car seats and advised which ones would fit best. Not just here you go and thank you. Always have safely in mind. Thanks guys”

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Posted 6 years ago

“I need an item that they didn't have in stock, I ordered and they say next day around 10am. They delivered at 9am. 5 stars service!”

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Posted 6 years ago

“On Saturday Morning I had a bit bother starting my Car with it been so cold this week so I remembered the Advertisement on TV about Halfords battery trouble, so while I was down at Hartlepool I thought I would call in to see if they could fit a new Battery while I did the Shopping. Halfords Shop it's self was still Closed so I called into the Garage Office where I was warmly greeted and told it was no problem but they would have to wait until the shop was open before they could start on it. I left my car key with them and they told me to call back about 9-30 which I did I was told what the Price was which I thought was a Fair price for a good Job done with out any bother two lovely lads behind the counter. So if I have any more problems with the car I know where to go. Thank you Halfords.”

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Posted 6 years ago

“I took my car into the garage at Pontypridd this evening and the service was excellent. The team went above and beyond to assist me, even though it turned out to be a minor issue with my car. Top mark guys. Keep up the good work.”

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Posted 6 years ago

“Paul & Andy were very helpful when I took the car in for it's MOT to the Crewe branch.”

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Posted 6 years ago

“Popped in to my local Halfords at Biggleswade to get my bulb changed was very impressed with how Pawel and George changed my bulb on my headlight. It was a difficult one to change but they never gave up. Thankyou Very much appreciated”

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Posted 6 years ago

“had my car mot done at Strood branch. as always were very helpful and are very thorough.”

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Posted 6 years ago

“Helpful staff, efficient service thank you”

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Posted 6 years ago

Halfords Autocentres is rated 1.9 based on 826 reviews