Halfords Autocentres Reviews

1.9 Rating 822 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

Questions

Metrics

1.9

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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If car wants work doing on it is it done the same day

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Asked by Margaret Steer (3 years ago)

where is the live chat?

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Asked by craig ayscough (5 years ago)

We have a voucher for a £10 MOT at the Inverness branch. Is this a bargain or will they use this as an opportunity to be hyper picky, fail the car and land us with a large bill?

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Asked by Kevin (5 years ago)

Car was meant to have a service at 12 didn't go in till 3 so went for a walk because they said I will be an hour got to the bottom of the road and they phoned me saying it's done and charged me £120 for less than 20minutes work!!

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Asked by Paul (5 years ago)

New clutch needed at Worcester branch anyone used them or had work done

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Asked by Anon (5 years ago)

Halfords rendered my car useless. I'd driven the car there OK. However after it had been on their ramp for some time I had to hire a removal truck to tow it away from the autocentre. I have mobility problems and depend on my car so had to take cabs, get the car fixed by a mechanic I know etc. This has resulted in me being out-of-pocket by £150. I have complained to their customer "services" twice but they deny responsibility for anything. I am not satisfied with this. Where should I refer the matter?

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Asked by Alexandra Pomeroy (6 years ago)

Trading standards. Everyone needs to complain to them, and they can build up a case

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Answered by Nina Mills (5 years ago)

Can Halford employees drive customer cars on the road. Only took in for a service?

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Asked by gary nutt (6 years ago)

Yes. They check all is ok

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Answered by Nina.mills (5 years ago)

what is the hourly workshop charge for repair work

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Asked by Peter brain (6 years ago)

Do i non-agible quote after MOT if anything is wrong with my car? They will not fix it with ot me knowing and charge for it, will they?

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Asked by Beth Vyse (7 years ago)

Why have you got such a bad review ? only 10% reviews recommend

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Asked by Flo (7 years ago)

Why are your reviews so dreadful I thought the Halford brand would be reputable.

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Asked by An on (7 years ago)

Was going to use Autoccentre for MOT and service. Reviews are terrible are all your centres this bad..

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Asked by David Beattie (7 years ago)

YES the harrow branch failed my car on breaks had my mechanic look at it said they were fine took it to a local garage he recommended it passed.

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Answered by Paul Reynolds (7 years ago)

Took my car to Newport Isle of Wight autocentre for MOT and service. They kept the car all day and called once an hour with jobs that need doing. It was like they were looking for more work all the time. I left with £900 bill and having to take it back for an ordered part to be fitted. Never again will I use them

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Answered by Clifford Letts (6 years ago)

Don’t use them, they’re bullsh1tters who will just invent work that needs doing to bump up the bill. I paid £250 too much, took replaced brake discs to my dealership afterwards and they told me they didn’t need replacing. Complete villains, Avoid!! Go to a local garage who have been around a long time, don’t use chains like Halfords, K***fit etc, who are all under pressure of targets from the business.

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Answered by Mike Proctor (6 years ago)