Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.54

2.5 Rating 1,330 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Halfords in general, when in store, is generally good. Staff helpful, good service, etc. But the call Center to get through to one of those stores, is AWFUL! Let’s the entire brand down and provides terrible customer service.”

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Posted 2 years ago

“I had new brake pads fitted on my ebike 3 months ago. The brakes began to fail while going downhill. Took it to a local bike shop and was told that they were the wrong size, meant for large wheels. and not fitted correctly. This could have resulted in a bad accident. Needless to say I will be using the bike shop from now on!”

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Posted 2 years ago

“Hello sorry should be a red star. went to my local branch to look at car batteries whish i never went now. confronted by a young teen tell me i should go for the halford battery range as they are the best and have a 4 year warranty. so since have this new best battery my car has been slow turning over so i went into halfords coalville when i was told i won't bother testing your battery as it would be you starter motor. so i asked if they could sort this out but no. so i went to a local garage and they tested the battery and it was lower than it should so i went back and asked for my battery to be tested, and they said they would have to charge it up and then test it, which they did and it passed now it doing it again. told the battery was damaged before and this does not cover a replacement still in 4 year warranty, told nothing we can do. battery failed all other tests but not at halfords.”

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Posted 2 years ago

“Please read as Halfords refused to accept this to their website : Can’t review the product as I never received it! Daughter called into Halfords on my behalf and after waiting for over 20 minutes in store was told the order had been cancelled and money refunded. Interesting as I had no message informing me of this cancellation. So wasted trip. Still waiting for the refund 3 weeks later. Not holding my breath and to be honest for the sake of £7.99 it’s not worth my time waiting on hold for the appalling lack of service. The one star review isn’t for the product, this is not Drapers fault. It’s a one star review for Halfords. If I could give less I would. Not that it matters but I will not shop in Halfords again”

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Posted 2 years ago

“Years ago I bought a brand new dud bike. Dud as in a pile of ...... This year my wife bought me an e scooter from there. When I try and talk to someone who knows what they are talking some idiot on the phone won't let me. Don't recommend but if you do bad luck”

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Posted 2 years ago

“Booked a oil change with Halfords mobile and they cancelled for the 2nd time on the day total waste of my time trying to use supply issue as an excuse all that they needed was oil and a oil filter. Avoid”

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Posted 2 years ago

“We purchased 2 electric bikes right at the end of November, spending £2500.00, as we have been unable to use the bikes they have been sat in our dining room until yesterday. My husband took them both outside to see what they rode like, the ladies bike battery failed, on taking the battery back for exchange the manager was extremely unhelpful and more or less said that we had damaged it. I am now unable to ride the bike as the battery has been "sent away for testing" disgusting service.”

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Posted 2 years ago

“I had a horrible experience when I visited Halfords in Lancaster. I had to go in twice to enquire about the battery they had fitted. The second time I went in I had breakdown rescue with me and they had run a test on the battery which said that the battery needed to be replaced. Halfords ran the test using their equipment and said the battery was fine. They begrudgingly agreed to change the battery anyway but not before condescendingly questioning why I had ‘ignored’ him last time about purchasing a battery charger and then going on to rant at me saying that I had ‘misused the battery’, and if this happened again with the new battery they would not help (verbatim). This actually brought me close to tears. The way he spoke to me was disgusting customer service! He actually said that he would not help me if this happens again! I won’t be going to Halfords again and I will let my friends know the same. I am genuinely disgusted.”

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Posted 2 years ago

“Booked an at home oil service. First visit was cancelled half an hour before as they didn’t have the part (after me waiting in). 2nd visit it was the wrong part. 3rd visit right part but not the right tools. I had to call for the refund. Not a good experience at all.”

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Posted 2 years ago

“I’m about to take Halfords to court over them fitting a battery incorrectly which left me without a car for two days before Xmas. Despite evidence to prove that it was their fault they are refusing to discuss it other than closing the case. Absolutely arrogant and clueless about what they are talking about. I teach and train vehicle diagnostics and have the evidence to prove my case. I’ve asked to be put in touch with the CEO office and they refuse to give me the contact information, as if it’s a secret. Well Halfords, you will sincerely regret this stance. Disgraceful.”

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Posted 2 years ago

““He’s not trained to use the phone” - tried speaking to someone about my failed MOT as I couldn’t see what was wrong with the headlight (supposedly dipping but both looked the same, so I was curious) - was told I couldn’t speak to the person as they weren’t trained to use the phone. Absolute joke.”

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Posted 2 years ago

“WHEN DOING SEARCH FOR MOLI LIQUID PURGE, PAGE SAYS GOT THEN SOMETHING DIFFERENT ????.”

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Posted 2 years ago

“My first ever racist encounter since I have settled in the United Kingdom 11 years ago according to the auto repair service man "Steve" at Halfords Charlton my people need to start learning when to be their on time and he is so helpful that he called two mechanics to stand at the office window while I'm in my car waving at me saying (merry Christmas f*CK you don't come back) which most probably will never happen since I felt sincere fear for my safety after the three of them ganged up together”

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Posted 2 years ago

“This is a conversation I have just had with a member of Halfords via online chat. I've been told I need an appointment to attend the Autocentre, the same way I did when I had my lights fitted. I couldn't just turn up. This staff member advised otherwise. I'm utterly appalled at the attitude and threats made by this idiot. This person did not want to disclose where they were based in order for me to make a complaint and instead resorted to threats and warnings about ending the conversation. Spent the whole conversation arguing back. This was after having the most horrendous phone call to someone who couldn't speak clear English. Tyler:Hi, my name is Tyler. How can I help you today? Tyler:Welcome to Halfords Live Chat, you are through to Tyler. How can I help you today? Me:Hi, I purchased 2 headlights and had them fitted by a Halfords store. One of the headlights is now faulty. I'm looking to arrange a time for a Halfords member of staff to fix it? Tyler:Oh dear! So so sorry about that. Thank you for bringing this to our attention. Tyler:In this regard you would need to just go down to the store for this. Tyler:As you do not need an appointment for this. Tyler:This is a walk in service. Me:I was told I would need to book an appointment at an Autocentre. This would be to replace the bulb if faulty and to look at the wiring if it still wasn't fixed. Tyler:I understand however please do see what I have advised above Tyler:You do not need an appointment at the store for this. Tyler:If you are needing to contact the autocentre you would need to contact them via phone. Me:Tried the phone option and it was horrendous. No one spoke English. Tyler:that is not possible, you might have phoned the wrong number. Me:Well I'm telling you it is possible because I experienced it. I definitely phoned the correct number because I wasted 40 mins on the call. Tyler:If you have contacted Halfords it is impossible to get through to somebody who does not speak english. Me:I hope you are right about not needing an appointment. Can I ask where you are based? Tyler:As all our members are fluent english speakers. Tyler:I am at the head office. Me: Which is where? Me:What City, country? Tyler:Also for the sake of progress what is your post code so that I can provide you with the correct contact number? Me:Can you answer my question? This isnt helping. Tyler:How is this not helping? Tyler:I am wanting to help you by providing you with the number to contact the autocentre so that you can get your light bulbs fixed? Me:Im very capable of finding the number. Its on google, and I already called it. Can you answer my question? Tyler:However you are not providing me the information required to steer you in the right direction also if we do continue to go around in circles I would need to terminate the chat. Tyler:I am wanting to help you by providing you with the number to contact the autocenter so that you can get your light bulbs fixed? Tyler:Could you provide me with the post code? Me:This whole conversation is being recorded. Your only making this worse for yourself when I submit a complaint. The fact that you can't even answer what City or Country your speaking form is appalling. Tyler:we are going around in circles. Tyler:Also I would need to terminate the chat on this basis. Me:Yes we are, and you are supposed to be customer service. Me:That's fine, making threats now and still not answering my question. Tyler:As I have now tried to help you however you have failed to provide the information so that I could provide the auto centre details for you to get your bulb sorted. Me:Absolute disgraceful service. Tyler:I have now warned you on two occasions, this does appear that you do not want help so I will be terminating the chat on the basis that we are going around in circles. Me:Answer the question, what city and country are you based? Tyler:Where we are based is irrelevant to getting your light bulb fixed. Me:You have 'warned' me have you? Another threat. Shocking way to speak to a customer. Tyler:Chat terminated”

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Posted 2 years ago

“just wanted my key changing on my audi A3 said they couldn't do it or rather wouldn't do it, waste of time...took the key to Timpsons they done it for me, two minutes and £10 easy!! so Halfords, you don't get my custom anymore, useless!”

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Posted 2 years ago

“Myself and my partner went to Halfords autocentre at Wick Scotland on 13th December 2021 to have the tracking and oil checked. What an amazing experience with the best customer service we could have possibly asked for. Thank you so much.”

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Posted 2 years ago

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Posted 2 years ago

“Halfords Horsham got a new £400 carrera vengeance bike back in March and have had nothing but problems with it. In and out of the store loads of times with them trying to fix it. And 7 mouths on still not right. Am Discussed and I'm telling them the amount of stress it has caused me thay don't even apologise for it. And will not give me a new one. It leaves me with no other option but to take further. Thanks Halfords. DON'T BUY A BIKE FROM HALFORDS.”

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Posted 2 years ago

“Three times Halfords tried to instal a working camera in my car through Tyres on the Drive. Three times they failed. There was appalling wiring around my car, even worse response times to emails and phone calls, in fact no response at all. They finally removed my camera and I’m getting no contact with regards to getting my money back so I can spend it with a more decent company. I contacted Halfords customer complaints department to be told it’s nothing to do with them and they can’t help. My 10 year old son could run a business better than this shower…”

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Posted 2 years ago

“Had booked and paid for a dash cam to be fitted on 09/12/2021. Arrived 2 minutes late, to be 'told' couldn't be fitted. Explained due to roadworks on our 20 mile travel to Halfords, we had been held up. The staff behind the desk were very nice. However it was the duty manager who relayed the message from afar that told staff the job couldn't be fitted in. Duty manager did not come down to discuss this with us. He/she left counter staff to relay their message. We appreciate that we were 2 minutes late, however, staff were willing to do the job (3 behind the counter). We had been allocated one hour for the job, but, this may take longer depending on how the work is going. Therefore this extra time would have been taken into consideration. We were offered a re-schedule. This would jot gave been an option for us. Extremely bad management that whoever the duty manager was, they failed to support their staff and speak to their customers direct. We did get our money back, thank you to the staff who were left to deal with this. However we will not be back to Halfords, despite us being long standing customers.”

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Posted 2 years ago

Halfords is rated 2.5 based on 1,330 reviews