Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Outstanding customer service at Halfords uk today. So helpful. Problem with your headlights? Head over to Halfords.”

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Posted 11 years ago

“Great customer service at your Balham branch today, thank you Shaun”

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Posted 11 years ago

“Horrendous customer service when I went for my M.O.T at Halfords Autocentres Shirley today. I would not recommend this garage to anyone”

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Posted 11 years ago

“customer service = returning a bike in worse condition than it was submitted and refusing to rectify their error halfords, poor customer service not happy”

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Posted 11 years ago

“in Rhyl have consistently display poor customer service and lack of technical safety. Buyers beware”

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Posted 11 years ago

“The staff at Watford are fantastic.”

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Posted 11 years ago

“I think the staff in halfords uk in Harrow and S. Ruislip need some serious Customer Service training. The staff at Watford are fantastic.”

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Posted 11 years ago

“halfords = awful customer service. Off to independent cycle shop instead!”

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Posted 11 years ago

“Great customer service from Assistant Manager Brian at Halfords Team Valley store today. Going the extra mile to keep customers happy.”

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Posted 11 years ago

“great customer service from Karen. Will recommend to friends + family!”

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Posted 11 years ago

“Halfords cannot believe the bad customer service I have had and not even an apology. Will tell people not to use you”

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Posted 11 years ago

“Halfords customer service is rubbish ! Bike trailer broke , could of seriously hurt my son !! Avoid them at all costs”

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Posted 11 years ago

“Fantastic customer service in your Colchester branch...thank you!”

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Posted 11 years ago

“Fantastic customer service from Halfords uk in Dundee yesterday when they fixed the mic on my hands free. Thank you!”

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Posted 11 years ago

“Just spent over £300 Halfords uk Most probably THE WORST service I have ever received. Customer services FAILED BIGTIME!!! Disgusted!!!”

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Posted 11 years ago

“Excellent customer service from Halfords uk at their local store this evening”

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Posted 11 years ago

“Paid a deposit of £50 for a new Carrera TDF road bike instore at Slough for it to be delivered on 24/7/12 so thought it was a good deal RRP £499 down to £299 saving of £200. Was horrified to see on the website RRP £349 down to £299 saving of £50. Queried this with Halfords who really couldn't be bothered. Promise of a phone call back from the store manager who blatantly ignored the request so it goes to show that whatever you see in store is all a clever marketing ploy to show the customer a great saving and to get them to part with their cash. Can't wait to go back to the store tonight to get my deposit back”

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Posted 12 years ago

Halfords is rated 2.5 based on 1,357 reviews