Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Information on website in incorrect so i bought the wrong item. I now need to take the item apart again and take it to a store several miles away before they will offer me a refund”

Helpful Report

Posted 7 years ago

“Accidentally bought the wrong car radio from the Greenock store and went back in to ask if I could change it or if I would just have to buy another one and, I believe the girl's name was Debbie, was ever so helpful. It wasn't a bother to her at all. Had it all changed over in 10 minutes. Very pleased with the service!”

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Posted 8 years ago

“Bought a bike from Brynmawr store. Had the chain snap on me took it back to get it fixed and FairPlay a young man called Taylor had it all done within 15 minutes the young man is a credit to your store!”

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Posted 8 years ago

“Halfords Stanley Green, great service, changed brake lights. Quick, efficient, friendly andgood value for money. Thanks”

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Posted 8 years ago

“Time management of is awful, and apparently is not branch dependent. If i book some job to certain time, and its states it will be done in certain time, why it takes x2, x3, to do it?”

Helpful Report

Posted 8 years ago

“Rude, ignorant staff at Kirkstall Leeds branch. I appreciate staff serve customers (well, sort of) but 2 different members of staff saw me waiting for assistance, neither of them acknowledged me, apologised for the delay or anything at all, they walked straight passed me, a few times! Then the 3rd one, came onto the till, asks who is next, at which point I asked where I can find car reverse sensors. He repeated it twice, looked at me as if I was stupid and said 'we don't do them.' Again, no apology and just arrogant. I used to shop here but never again. Just because I am female does not mean I know what I'm doing! Very annoyed. Customer service here is terrible.”

Helpful Report

Posted 8 years ago

“Bought a bike from Brynmawr store (South Wales) ... a young lady by the name of Gabby served me and have to say can't fault the service very helpful and polite.... knew exactly what she was on about ..top marks !!!”

Helpful Report

Posted 8 years ago

“Bought sons bike in December and received good service. Went back in to store (netherfield, nottingham) last week to get tyre pumped up and staff especially Brian was so helpful and even let my 3 year old son 'help' pump. Excellent service.”

Helpful Report

Posted 8 years ago

“Steve was really helpful and knowledgeable fixing my old bike”

Helpful Report

Posted 8 years ago

“Bought a headlight bulb for my peugeot 307. till 053. tran 156153. Time 12.18. I paid £9.99 for this buld, i feel completely ripped off. I have just replaced the other side headlight bulb for £1.79 from euro car parts I await your comment. John.”

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Posted 8 years ago

“Yesterday I called into the Queens Road branch; Sheffield. They were due to close around 15 mins after I arrived. Both the Cashier & young gentleman serving me were extremely helpful.”

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Posted 8 years ago

“Went for an oil filter for a narrow boat BMC 1800.Asked the person till to cross reference to ensure i had correct filter. No reg so no chance.Went to parts counter and same reply..They couldn't do a thing without a car reg. It was their don't care attitude that got me. Wont be using or recommending Halfords again..That's for sure”

Helpful Report

Posted 8 years ago

“I went to the Halfords Walsall auto centre on 24th March 2016 for a Full Service. I left the car at around 1:30 pm and collected the car at 5:30 pm. I was told that my rear left indicator's bulb was changed as it was "too white" (this was done without consulting with me and I was also charged for it). I paid for it since it was already changed. I was also told that there was some issue with the AC which was not fixed and was asked to get my car back on Monday 27th March. I realised that my vehicle's rear left indicator, which was working before was not working anymore. Today (Moday 27th March) I left my vehicle for the AC repair and told them about the indicator bulb not working. I was told that it will be fixed by the evening. But when i went to collect my car, the indicator bulb was not working again. It started working the moment it was unscrewed. I was told that there is some issue with the wiring of the lights and I need to go to some "mechanic" to get it repaired if it stops working again. Its been 10 mins that I have been back and it has stopped working again. This is absolutely disappointing after paying almost 300 quids. Something that was working fine has stopped working now and I will now have to spend more time and money to get it sorted.”

Helpful Report

Posted 8 years ago

“This store used to be THE place to go for spares back in the seventies and eighties.vastly overpriced now to say the least”

Helpful Report

Posted 8 years ago

“After visiting the Kingstanding road centre, Birmingham; I took my beloved Cboardman to get some new tyres fitted as I never had the tools, Upon doing so I was speaking to a member of staff about his day. He went on to say about his pay rate, Hours and how much he hates working there. Also mentioning they don't need any training or qualifications to work there, Just common sense, Also that he only did odd jobs as his bored but isn't actually contraced to work on a bike. Nice to know they don't have a 100% clue what to do.. Got home to have to tighten up my bolts too as they were loose, Luckily never had an accident!”

Helpful Report

Posted 8 years ago

“Purchased bike for myself from Hallfords Inverness couple of weeks ago, no it wasn't cheap, however was astonished to find that having only used the bike several times today the pedal broke in half while cycling in a busy area this could have been very dangerous. Anyway proceeded to Hallfords Inverness explained what happened only to be told by the staff member "this is normal as we use very cheap plastic when assembling our parts to bikes" despite having a guarantee had to purchase new expensive pedals, which had to be fitted by myself surely a bike only a couple of weeks old should last longer with normal use, will never use Hallfords ever again either on the web or in store very dissatisfied that they act so dishonest as well as selling shoddy merchandise, be warned there are better stores with nice customer service rather than Hallfords.”

Helpful Report

Posted 8 years ago

“I ordered 2 new bike tyres on line (£60 so decent value) and went to collect them from the Chatham store. I asked if they could be fitted and was advised it was £10 per tyre, I mentioned that the rear was flat and might need an inner tube and I was told fitting would cost another £10 so £30 in total for a 10 minute job, and after spending £60 on the tyres. I declined the tyres and went to the Bike Warehouse in Gillingham and paid £40 for similar tyres and £6 for complete fitting of both and an inner tube. I won't be back to Halfords and I will be telling others about my experience.”

Helpful Report

Posted 8 years ago

“Halfords Gloucester no stars at all full of lies they never ring back had the car over 4 weeks still not done have had to take it further do not use them at all”

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Posted 8 years ago

“On 25 Jan 2017 I went into the Lincoln branch on outer circle drive to purchase a headlight bulb. The young lady kindly offered to instal it for me (it took her less than two minutes). I had a shock when I got the bill and she told me the bulb cost £9.99 plus £8.00 for fitting! I was very surprised at this, £8.00 per two minutes equals £240 per hour!! Had she forewarned me of the charge I would not have taken her "kind" offer! I use Halfords for all my motoring needs, from servicing to buying screen wash and I have always felt that I had value for money. Sadly, I am quite disappointed after my Lincoln experience. :( :(”

Helpful Report

Posted 8 years ago

“Recently bought our little girl her first bike from the (Shirley/Solihull store) and received great service from start to finish, with Lauren going out of her way to ensure that all was ready for collection for the birthday surprise.”

Helpful Report

Posted 8 years ago

Halfords is rated 2.5 based on 1,357 reviews