Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought some in car audio from the Charlton branch. The young man who served me, Liam, was a legend. Helpful and very knowledgeable. Spent extra time sourcing out of stock items in other branches and rang to get them reserved for me. Well done that man👍🏻👍🏻”

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Posted 3 years ago

“Lewis replaced our bulb in minutes! What a lovely lad and was friendly, professional and helpful. It was such a pleasure to receive a brilliant service! (Harlow branch)”

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Posted 3 years ago

“Ordered 2 cycling tops, of 2 different styles. Staff then called to say 1 could not be found , then called me back to confirm they had found it so I could call in and collect.”

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Posted 3 years ago

“Bought a bike recently at Aberystwyth Halfords. Excellent customer service and made experience pleasurable purchase.”

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Posted 3 years ago

“I bought some car polish from their Harrogate store but unfortunately 1 bottle was slightly damaged and I didn't notice it on purchase. The staff were really helpful and exchanged the item with no fuss whatsoever. They were extremely courteous and I will shop there at every opportunity.”

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Posted 3 years ago

“Once again Halfords autocenter came to my rescue after a turbo pipe split in half whilst on M25. I contacted Sharon and limped into the garage. By 12 the next day my ban was running perfect. Absolutely the best place to go for problems with you vehicle. Thank you guys🌸🌺 Job number - 455/9013182”

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Posted 3 years ago

“I’ve shopped at Halfords for quite a number of years now, I keep going back for great deals and great choices”

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Posted 3 years ago

“Very happy.Had a major service and they rang me up about other issues ,which I had done.Happy bunch and trustworthy,thanks”

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Posted 3 years ago

“Ryan greeted me at the door and then he took me to get what I wanted Plus he took my adblue out to the car for me. I would say he would be an asset to Halfords as there wasn’t a question he didn’t answer for me. Well done Halfords for having such a good employee.”

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Posted 3 years ago

“Every time I have taken a bike to your store Derby Wyvern my experience has been excellent Liam one of the bike technicians is so professional and experienced I wouldn’t take my business anywhere else as Halfords do the best services and repairs on bikes so thank you Halfords and especially thank you Liam at (Derby Wyvern)”

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Posted 3 years ago

“At Halfords Netherfield Jonny helped my daughter today to sort her baby car seat out Polite efficient, and knew what the problem was as soon as he saw the seat.”

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Posted 3 years ago

“I went to the Halfords on Sevenoaks way in Orpington to get my brake light changed. The man who done it Ian was very nice and friendly and helped me a lot. He was very quick and efficient I would definitely go back there.”

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Posted 3 years ago

“Ordered a new battery for my Mercedes. Elected for free home delivery. The battery arrived well within the day promised and the courier even placed it on my bench for me. It was very well packaged and when tested for CCA was greater than expected. Best price and superb service - couldn't ask for more”

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Posted 3 years ago

“I recently (10/4/2021) visited the Halfords Auto-centre in Acocks Green, Birmingham and was met with Dan on customers services. Dan was new to Halfords but quickly dealt with my enquiry. He was brilliant at the way he handled my booking for a new battery on my Porsche (having been let down by Halfords City Centre). He made sure everything was in order, arranged the fitting himself and above all was very pleasant to deal with and as such I decided to book my MOT with them despite being £20 more than Kwik Fix. Its not always about the savings, but more about the experience and the way people deal with you. I drove away very happy having had my car stand idle for 15 months during the pandemic. Thank you Dan and thanks to the stafff at Acocks Green. Highly recommended Auto-centre. Raj”

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Posted 4 years ago

“Went to Eastgate,halfords looking for advice regarding bikes for my partner and I.Spoke with Lewis who was extreamly helpfull,great advice and information,nothing was too much.If anyone goes to the same shop,and looking for bike advice,Lewis is the person,thank you so much,ready to order on line.”

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Posted 4 years ago

“With help from their overseas (South Africa) call centre I received an immediate appointment for supply and fitting of a new bike tyre.Within 5 minutes of arrival Chris, service engineer at Rayleigh. started work on the bike and 20 minutes later I was mobile.My thanks to Chris, so polite and efficient; a credit to the company . Barry”

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Posted 4 years ago

“Visited rother Halfords canklow branch today needed a reversing bulb fitted in my mini served by a lovely young lady called Alex she informed me that I didn’t need a bulb fitting as I only had the 1 reversing light only had the car a few weeks she was a absolutely diamond didn’t make me feel foolish we had a good giggle if Halfords could bottle her professionalism & personality they would make a fortune my daughter & I smiled all the way home what ever they pay her they need to double it”

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Posted 4 years ago

“I always use them for MOT and Services. Their website is easy to use abs offers many options. I regularly get sent vouchers or codes to avail discounts which is great. Thanks”

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Posted 4 years ago

“Maybe i got lucky with Nick in Rochdale,he done a great job and talked me through it. I'll definitely use halfords again.”

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Posted 4 years ago

“Halfords - Chadwell Heath_Fantastic service from Mr Anuni @ Front desk on 20/02/2021. He was polite and efficient and helped me a lot! Thanks so much!”

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Posted 4 years ago

Halfords is rated 2.5 based on 1,357 reviews