Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mum in her 70's paid for window wipers to be fitted, within a month one of the wipers flew off as she was driving along, they expected her then to drive from her home in the rain, without a window wiper to prove she had no winder wiper. I ended up paying again at another place Wilco to get another wiper so i could drive over and put it on. Disgusting will never go there again.”

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Posted 6 years ago

“Great customer service very helpful”

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Posted 6 years ago

“The product I needed in an emergency was in stock and due to the store's late opening I was able to get it.”

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Posted 6 years ago

“Good quick service.”

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Posted 6 years ago

“I found Halfords staff very pleasant and helpful.”

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Posted 6 years ago

“Ordered a radio to be installed at Sutton in Ashfield branch which needed some extra wireing to be ordered. I telephoned the following week and made an appointment for installation having been told we have all the wiring. When I turned up for the installation I was told they had not got everything they needed and they would have to reorder. I walked out. A completely lazy member of staff could not be bothered to check properly. Halfords lost nearly £300 ?”

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Posted 6 years ago

“Review of Halfords ordering. On the 30/10/18 A Carrera Vulcan E-bike was ordered online for delivery to myself in Romford this was ordered via finance…..and was despatched to Newbury where I do not live. The finance was then cancelled by Halfords (email evidence available) and then reordered by card….. This bike was despatched to Newbury again where I do not live for the second time of asking, despite promises that it would be sent to Romford…..Customer services were contacted on each occasion and more promises made which resulted in no difference…. After about the fourth time of attempted delivery to Newbury Halfords admitted that they had not cancelled the finance agreement and that the only way round it was to cancel the bike and for me to go and buy one in store….I did receive a discount for this but it had now taken 2 weeks for a next day delivery and still no sign of the bike floating out there in the mystical world….I collected the one I bought in store and took it home, not wanting to risk yet another bike coming to me via Scotland and anywhere else bar where I actually live….Romford. It was at this point I was offered a £50 gift card in recognition of all the hassle I had been through…… However this other bike was still out there and once again was attempted to be delivered to Newbury….by this time I’ve given up on anything and since I’d already gone, and bought one bought it home and built it up…I was almost beyond caring other than the fact that Halfords had been paid for the bike by finance and had still not cancelled it….so basically they were holding us responsible for what they had totally failed to deliver…. Customer first…I don’t think so…. The bike then went back to the parcel force hub and a couple of days later went to London North sorting office….which is the wrong sorting office for Romford….then back to the hub for another few days then to London East….this after Halfords said they were recalling the bike…they then attempted delivery to me in Romford…as I wasn’t expecting it anymore I wasn’t in….not that I wanted it anyway…I contacted Halfords who said that they would be in touch with their courier service for it to be returned….Of course I expected this to be done now fed up because the finance company wanted payment for a bike I’d never even seen….a few days went past and Halfords confirmed that they had received the bike back and that the finance was finally cancelled….which it finally actually was….. I breathed a sigh of relief…. I went out to do a bit of shopping and when I got back a box, well a destroyed box was waiting for me…it was the Halfords bike that they’d had back…you just couldn’t make it up I picked up the remains of the box and the bike fell out the bottom…well what there was of it…. No charger, no battery, No control panel and only one pedal….now if I’d waited patiently for it to turn up that would have been my reward….Way to go Halfords… As there wasn’t enough of a box to tape up and Id be damned if I was going to struggle with it back to Halfords I wheeled what was left of it back to my local store and told them to send it back to whoever…… I contacted Halfords customer services on my return home….with no sign of the £50 voucher and now them saying they had no evidence that I’d ever been offered one….I know I’m not going to see it, I cannot take their word for anything and I honestly suggest you don’t either………If you want anything from Halfords…I suggest you go to the shop, buy it and bring it away with you…it’s the only way to be sure of anything in my experience….”

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Posted 6 years ago

“Bought a bulb for my car. Very helpful and provided great advice”

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Posted 6 years ago

“wasn't sure which car bulbs o needed so asked a nice member of staff who advised me on the best ones quite impressed as they are a lot brighter than my old ones”

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Posted 6 years ago

“Not too bad range of tool and price ok but customer service is a bit lacking”

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Posted 6 years ago

“Good ordering online and perfect collection instore. Price point was decent too. Give them a try.”

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Posted 6 years ago

“They were very helpful,taking my purchase to the car for me.”

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Posted 6 years ago

“Bought an electric bike. Staff very helpful and when we had a problem with the bike the staff were exceedingly good. Very happy with them”

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Posted 6 years ago

“The staff at the Bishop Auckland store were extremely pleasant, knowledgeable and helpful, when I went to purchase a replacement bicycle. Mathew explaining the pros and cons of the different types so I was confident that I had purchased a bike suitable for my requirements. Two days later, I collected the bike, assembled and adjusted by Jacob who even stayed late to fit some accessories. Excellent service.”

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Posted 6 years ago

“Last week I bought a set of number plates for my wife’s car and was told that there is a fitting service available , I went back to the Widnes store today and asked for them to be fitted. I was shocked to be told that I would need to remove the old plates, mark the new plates, then drill them myself !! So it seems that this fitting service advertised, is merely putting four screws in, to attach the new plates that I have prepared. Amazing !! So if I go to Halfords for an oil change, do I need to drain the oil myself, fit a new filter, add new oil, then Halfords can refit the oil cap ?”

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Posted 6 years ago

“08/11/2018 - Called into Halfords at Clevedon (Somerset) today for vehicle light bulb purchase and fit. Nathan who is employed at Halfords Clevedon branch was an excellent customer focused ambassador for Halfords. He was very helpful and prompt in carrying out the fitting work. It was so refreshing to be given some good old fashioned customer care which sadly many businesses have forgot. Well Done Nathan and keep up the great work . Halfords you should be proud of this employee and please pass on - Thanks. Andy - Royal Wootton Bassett Nr Swindon”

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Posted 6 years ago

“Very Disappointed. Halfords website sepecifically states “ they can fix almost all mechanical and ELECTRICAL repairs. My main headlight bulbs 3pin connector’s wires had corroded, so I was hoping they could fix it after purchasing an adapter from their store for just under £3. I had checked on YouTube the night before and it was approx 15min job if you had the right tools. However for Halfords @ the Blackburn store it was too big a job and told me we don’t do electrical repairs AT ALL. which I was very surprised. I said your website states you do hence why I booked it in. Guy quite sarcastically said “if we don’t we don’t try someone where else” that’s life, I guess you won’t be coming Halfords again” I had wasted my time booking it in. There website is very misleading. I most definitely won’t be visiting Halfords again.”

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Posted 6 years ago

“Thought good service”

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Posted 6 years ago

“The customer service was beyond 5 stars, I didn't know what i wanted or needed so I asked for some advise and explained my situation at hand with my car and got the best deals and advice that I've ever received at a Halfords Store.”

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Posted 6 years ago

“Been stood in your crystal peaks branch for 45 mins waiting for someone to change my battery in my keyfob , lovely lady on counter put me in a que system.... que system what a joke , one guy serving on that department then after 45 mins another guy turned up ask the lady on till who was up to her eyes in customers told him I was next , then in front of all the other people he turned to her and said well I’m going to Serve the man under canopy, who had been waiting 10 mins . I then told him I was next and he jus shrugged his shoulders and walked out . He made me feel like I was in important and stupid in front of all the other customers. After this experience I will never darken your doors ever again . I will now get no diner as I was on my diner break . I will make sure I will tell everyone I speak to about this I am disgusted with his attitude.”

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Posted 6 years ago

Halfords is rated 2.5 based on 1,357 reviews