Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought some car polish from their Harrogate store but unfortunately 1 bottle was slightly damaged and I didn't notice it on purchase. The staff were really helpful and exchanged the item with no fuss whatsoever. They were extremely courteous and I will shop there at every opportunity.”

Helpful Report

Posted 3 years ago

“Regarding my trustpilot review and your reply. I have provided all the relevant information. Your reply is enigmatic. Please do not contact me unless it is by telephone. My phone details are on file.”

Helpful Report

Posted 3 years ago

“I have been trying to contact someone to hear my complaint. I've tried in writing and phone. I have a genuine complaint. My complaint went through manager at store was whitewashed. It is an utter disgrace the experience I have had and it is still going on. How do I speak to someone in authority who will deal with my complaint.”

Helpful Report

Posted 3 years ago

“Once again Halfords autocenter came to my rescue after a turbo pipe split in half whilst on M25. I contacted Sharon and limped into the garage. By 12 the next day my ban was running perfect. Absolutely the best place to go for problems with you vehicle. Thank you guys🌸🌺 Job number - 455/9013182”

Helpful Report

Posted 3 years ago

“I’ve shopped at Halfords for quite a number of years now, I keep going back for great deals and great choices”

Helpful Report

Posted 3 years ago

“My 3 month old bike developed several serious faults in the 3 months that i had it. They have now had it for 4 months they don't respond to requests for an update. If you call then the call handling people just cut you off. Shocking service”

Helpful Report

Posted 3 years ago

“I completed my order 11/5/2021 and thought great that’s a good deal. Every time I arranged a date and changed working commitments and social commitments I was dropped in by Halfords the morning of fitment. This went on several times until I asked Tyres on the drive if they could get the tyres first then contact me with fitment date as they said the supplier didn’t drop the tyres off on the morning of fitment. Tyres on the drive stated they could only arrange fitment dates and if the supplier does not drop the tyres off that day there is nothing could be changed they went onto say there was no guarantees this would continue to happen where they were cancelling me. I asked for a refund and after about 10 hrs of my time and phone calls speaking to several different call handlers and being promised over 3 weeks I would receive my refund. We are now 7/7/2021 and a call for over 45 minutes with no answers to why I haven’t received my money and once again promising I would receive this in 3 to 5 days however after speaking to a manager Melissa on the 1/7/2021 who promised the same information this whole experience has got me stressed and exhausted with still no £650 refund into my account. This is the worst service I have ever had in 48 years of my life and would never recommend anyone to use tyres on the drive and after being a customer of Halfords for decades I will never use the branches again. Deplorable Service”

Helpful Report

Posted 3 years ago

“Promised next day delivery but did not happen. Had to get item from elsewhere. Would not refund until said item was delivered and refused. So they have my £580 and I will struggle to feed my family! Completely unacceptable failure on their part, but the customer has to suffer!!”

Helpful Report

Posted 3 years ago

“I would like to commend your team member Yusuf at store 0789, as he resolved a serious problem and I left the store confident to return to Halfords to purchase further products. The problem was that there was an incredibly mean spirited team member called Lisa who was instantly hostile and greeted me with a negative verbal attack. I was send by your Mile End store to collect a product which had been reserved for me in order to exchange for a substituted product which was purchased prior. With out checking, Lisa stated that there was no such product and also that it was not available for me. I then said it was ok and that I would like a refund for the product which I was going to exchange for the reserved item. Lisa then inspected my receipt, glared at me with a hostile stare, and questioned me whether I had bought it within 28 days. I politely informed her that I bought it 5 days prior to which she retorted that she would need to check with the manager to see if I should get a refund. Lisa took the receipt with her, holding it to the light to further inspect it. Lisa returned some moments later and she stated that the manager told her it was up to her whether to give me a refund for the item. Lisa then proceeded to stare at me, with a very hostile look, and opened the box. She inspected the papers, holding them up in an intimidating manner, and continued to remove the items from the box, all the while staring at me with an accusative contemptuous scowling look of hatred. I could see that other customers were waiting and I said to Lisa not to worry and that I will go to another store. It was incredibly obvious that Lisa had no intention of providing a positive and professional shopping experience to her selective customers as I did notice that Lisa's introductions to customers with white skin were as polite and interested, "Good afternoon sir", and the greetings to the customers of dark skin was disinterested and hostile "What do you want" or "Yes!", and "Next". Lisa was selective in greeting and being helpful to customers based on their appearance. Lisa also had a very strong personality and it was embarrassingly clear that she was overtly verbally bullying her colleagues. Although I felt bullied out of the store by Lisa. I then re-joined the other line and was served by Yusuf who reinstated my faith in Halfords as he was professional, polite and helpful to each customer without a change in his conduct and interaction with customers of various skin types and appearance. Instead of giving me a refund Yusuf offered me the product (that Lisa had said, was not available), which had been reserved for me by the Mile End store. I bought the product and was very pleased with his service. Yusuf should be highly commended for the sale and for changing my mind about never wanting to buy anything from Halfords ever again, based on the way I was treated by Lisa. Because Yusuf was so professional, I then purchased more products to the value of £100 and I shall continue to purchase further products solely due to Yusuf's professional conduct towards his customers. When I had bought the product from Yusuf, I politely asked Lisa for her name, to which she sarcastically responded by pulling her name tag forward towards me, accompanying it with a taunting smirk and patronisingly slowly saying her name "L-I-S-A". I strongly recommend that Lisa is re-trained or moved to the back of warehouse where she will not frighten your customers off from ever wanting to enter Halfords stores again. I believe that Lisa is a terrible representation of your company and should not be one of the first experiences that customers are welcomed with. It was embarrassing to see her openly and confidently intimidate both other customers and her colleagues at the front of store. I ask that CCTV is viewed for the Beckton store on 26/06/2021 to confirm this and see and hear an unbiased and absolute true account of this abhorrently disgusting behaviour from front of house staff. Lisa was selective in her interaction towards customers and her fellow colleagues, who clearly looked sheepish, un-confident and noticeably silent around her. It may be an idea to send in a representative from Head Office to this store to unbiasedly witness this horrific and bizarre behaviour for yourselves.”

Helpful Report

Posted 3 years ago

“Not keep them promise”

Helpful Report

Posted 3 years ago

“I recently bought a Carrera Vengeance ebike on the understanding given by sales and internet information that I could achieve 40 miles plus from a fully charged battery this is not the case and feel so let down with the product as these pointers where the reason I purchased the bike in the first place the most I’ve managed to achieve is 26.3 miles which is far less than is advertised by Halfords the only way 40 plus could be achieved is with a back up battery of which is not offered so as you can tell I am not very happy and feel I have been given false information of which I will look into if I’m not offered a resolve thank you”

Helpful Report

Posted 3 years ago

“My son ordered a bicycle on line wich was to big for him I'm in the process of trying to get it collected after numerous phone calls and emails I'm still waiting they said someone will email me on Monday to arrange a collection...seeing is believing ..be careful when you order online my sons still waiting”

Helpful Report

Posted 3 years ago

“Booked my vehicle in to have the rear camera and front and back dash cams fitted that I paid over £300 for from the bromborough store. Came back 2 hours later to find the lad had not installed the rear camera? I was told I would have to re book another slot. I did and arrived on time 3 hours later I was told we fitted the camera but it doesn't work! Ohh what should I do I asked? Take it to an auto electrician!!!!! A bit cheesed off I took my vehicle away, I fortunately noticed that a dashboard light was on and would not turn off.... on returning 2 mins later, the halfords lad said it couldn't be anything to do with them? WATCH THIS SPACE HALFORDS.”

Helpful Report

Posted 3 years ago

“Booked in my bike for repair they said I could leave it there for assessment and service got to to and the said no ! Took day off for this they where so in helpful on phone couldn’t even find my booking they have now got call centre which is is even worse you pay £1200 for a bike and pay for gold service what an absolute waste of money bike is faulty and you cannot get to speak to anyone why do you need to have an assessment it’s ridiculous I live 30 mile away for a ten minute assessment to then be told you have to bring the bike bike for repair I wish I had not bothered totally unacceptable let’s see if they read this and bother to reply , I won’t hold my breath”

Helpful Report

Posted 3 years ago

“booked a puncture repair for my caravan it took 15mins on the phone ,had a 2hr slot next day. nobody turned up-another 15 mins on phone the job had been cancelled by somebody could not tell me by who. arrange another 2 hr slot for the next day-nobody arrived again another 15mins on the phone No reason given for not turning up but did arrange for the repair to get done straight away& refunded all the costs. Call staff very helpful but have no control over the system or mobile team shocking service”

Helpful Report

Posted 3 years ago

“Bought my bike at halfords, paid for them to build it. I brought it to an independent bike shop as i wanted to get a trailer fixed to it. Turns out my bike was not built properly. Every screw was loose. Handlebars were not fitted properly there was a rattle. The independent shop have fixed tge bike up. I had my cycle care from Halfords refunded. I had only had the bike 2 days. Will be attending the independent in future.”

Helpful Report

Posted 3 years ago

“Today I had a shock I did not think that such a national company can behave with such unprofessionalism Very disappointed never back again 😥”

Helpful Report

Posted 3 years ago

“Picked up new bike only to find the bike build was so bad I needed to return 4 days later to have the gears adjusted, pedal put on correctly and the gear lever moved. The bike itself didn’t seem new with two makes on the frame, think the bike was a second or a returned bike. Bought my last two bikes from a Halford but never again”

Helpful Report

Posted 3 years ago

“Very happy.Had a major service and they rang me up about other issues ,which I had done.Happy bunch and trustworthy,thanks”

Helpful Report

Posted 3 years ago

“Bunch of liars. Parts missing from a bike box - a bike bought for my young son. The helpdesk said I'd need to travel to a store with my new bike (which wasn't built) and swop it for a whole new one, as it's not possible to get the parts separately. I don't drive, hence why I got Internet delivery, so I either had to get a bus or a lift from someone, and luckily I could get a lift. So Halfords helpdesk say they'll give me £10 voucher, when I first called them, and they agreed that I will get the bike built for me and that the store I'd chosen to get a replacement from would call me and give me the voucher upon arrival. After 2 days the store hadn't called me and so I went there and they had nothing to say why I hadn't been, just no answer to the question, and as result, after waiting in there an hour overall I had to take a new box with bike away and build the bike myself and I never received the £10 voucher, even after chasing again. The helpdesk fed me lies saying I'd get the voucher at the store and the store said I get it online. My email to the company this week has been ignored. I wasted an hour on the phone to the helpdesk arguing, as all I wanted eas parts delivered, but they said it has to be a whole new box with bike in. So, order via the Internet at your own risk, it seems. I nevet even asked for compensation, the person on the helpdesk probably just said it to appease me. The helpdesk also didn't call me back when they said they would. I also find it unbelievable, and dangerous, that they sell some bikes without instruction manuals, this kids bike for example. And you can't get them online either. I worked it out but some people might not have the knowledge, and why should they have to pay £10 to get a store to build it. Unsurprisingly, I'll never use Halfords again and will share my story.”

Helpful Report

Posted 3 years ago

Halfords is rated 2.5 based on 1,357 reviews