Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“booked in on line for an MOT only manager and one mechanic on duty also very busy Mike Johnson manager did so well to turn my car round in just an hour while I waited. big thank you to him and his mechanic well done. York 41 invoice 41/9000579”

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Posted 6 years ago

“Halfords service centre at Eastbourne carried out a major service and my cars mot, as l cannot speak the staff were very understanding and made the experience easy, also the cost was reasonable compared to the main dealer, l recommend Halfords.”

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Posted 6 years ago

“Had lots of stock at reasonable prices.”

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Posted 6 years ago

“Went to see about a service in on my car at redditch auto centre woman on service desk to loud didn't seen to no what she was doing at all very disappointed.”

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Posted 6 years ago

“Halfords Pontefract … I Purchased a lovely ladies bike with the help and assistance of Ash their sales person. I thought I knew what I wanted when I went in but having listened to the advice Ash offered me ... re size, type of bike etc. etc. I came out with the best bike ever. Thank you Halford for employing such helpful staff.”

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Posted 6 years ago

“Fantastic customer service from Borehamwood store. Exchanged bicycle light immediately even though it was only the strap which had broke”

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Posted 6 years ago

“They did not make me happy as the bike we bough was not ready as promised. Their customer service is good though.”

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Posted 6 years ago

“Excellent job of fitting a new headunit to out Mini Cooper”

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Posted 6 years ago

“Haven't received my cash back Top cashback are having to chase it”

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Posted 6 years ago

“TL;DR: Had a faulty reverse camera and mirror kit installed, Halfords passed the blame and refused a refund. AFTER INSTALLATION Not too long after having a reverse camera and mirror kit installed, I noticed the electrics in my car (Peugeot 308 - 2008) were not working properly. For example, the back window wiper was randomly moving and spraying water. MECHANIC IDENTIFYING THE ISSUE I took the car to a mechanic. They found the wiring from the camera install was causing all the recent issues, as well as more potentially dangerous issues like the car faulting or catching fire. DURING INSTALLATION At the time of the installation at Manchester Fort in Halfords, the installer mentioned it was his very first reverse camera install. He showed me a burnt black pin, pointing out it was like that before starting work. After chasing this up with my car dealer, they assured me this was not the case. Regardless, the wiring was installed without proper care which resulted in faults with the car's electrics. Overall, the installation was dangerous and could have caused a serious accident. CONTACTING HALFORDS SUPPORT After contacting Halfords customer service asking for a full refund of the installation (£75 for less than 2 hours work), I was told by a Customer Support Claims Consultant that I was not entitled to one due to the burnt block found by the first time reverse camera installer at Halfords: “Given that the wiring to that block was already damaged we feel that unless you are able to show that the issues were caused by Halfords, we will not be pursuing this matter any further.” Taking pictures of the faulty wiring and receipt were not enough, based on their response I had to prove of the damage done during the install (which is not possible as I was not around during the 2 hour installation time). SUMMARY I would not recommend installation services from Halfords. They are too expensive, not reliable, and it is an uphill battle if anything goes wrong. For those wanting to avoid the same issue, here are some extra details: The item in question was "EchoMaster Dynamic Mirror and Reversing Camera Kit". Installation took place on 25th September 2018 at Manchester Fort (36 Cheetham Hill Rd, Manchester, M8 8EP). Halfords customer service email: customer[.]services[@]halfords.co.uk Overall, I was not happy with their service and will most likely be reporting them to Trading Standards due to the item and install being unsafe and dangerous.”

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Posted 6 years ago

“Went on to the Halfords website, found my bike part very easily and wasn't as costly as I thought it would be, so a bargain really. Bike part came on time and perfectly packaged, would definitely recommend.”

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Posted 6 years ago

“Customer service was very happy to help”

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Posted 6 years ago

“I finally purchased a Garmin sat nav from the Spalding store and all l can say is that l am delighted with it and the staff were very helpful. Thank you very much to the staff who helped me decide which one suited me.”

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Posted 6 years ago

“Offered free mot on purchase, did'nt receive after three atempts and contacting customer services. I am a regular customer. Will not be using them again. It was just a publicity stunt to get your email address, registration and postcode.”

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Posted 6 years ago

“If you want new tyres go to Halfords, you will get great service from the front desk, and boy racer service from those that drive your cars. When they are cough wheel spinning your tyres after over ring your engine you get told its because its greasy outside. If this is a perfect excuse for boy racers to light up your tyres please go to Halfords where they do services and then smile, at your expense. This is how I described my visit to halfords today when i had 4 new tyres fitted to my car. You do not expect a staff member to over rev your engine, put it in first then light up you brand new tyres outside and in their car park. Remember these are brand new tyres which I have just paid for. Its very clear in the guidelines about tyres as to their usage when buying new tyres and how you should use them, and not abuse them like the clown did at my local Halfords. So, if you go down to the woods today, make sure halfords is not on your way, because the clowns will be out, having a shout, and driving you cars crazily. I will never get tyres from Halfords again.”

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Posted 6 years ago

“Literally popped into the Scarborough store to purchase a tyre pump. Waited over 10 minutes to be served as 2 customers in front of me had enquiries/issue with refund etc. There should be a seperate desk for this, free ing up the till for normal straightforward purchases. There appeared to be more staff behind the scenes. Next time i need accessories i will hunt out a local independant store.”

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Posted 6 years ago

“the staff are all very nice at Redhill branch especially the young man called James who helped me choose out car oil and bulbs for my car. Another lovely member of staff called Bradly then fitted them for me in no time at all. Cheap and fast service that i would highly recommend. Brilliant store and knowledgeable staff who are happy and friendly. My daughter also bought a car seat in store and was very happy with the service.”

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Posted 6 years ago

“Grace was exceptional Lynsey helpful in person and on the homepage ordering a new bike. Attentive and personable and very thorough . Thank you Grace”

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Posted 6 years ago

“Halfords delivery option stated delivery will be on or before saturday 22nd September. After order had been accepted I received a message saying delivery will be on the monday (24th September). The delivery was by DPD. I received a message from DPD requesting that I notify them of a safe place to leave the package if I'm not going to be in. I said to leave the package in the front porch if i don't Answer the door and that i'd leave the door unlocked for them. The DPD driver came but did not leave the package. I had to contact them for redelivery. The redelivery came on Tuesday 25th September, it was a different driver and this time they left the package in the front porch. So to summarise, Halfords told me I would receive my goods on or before Saturday 22nd September. I in fact, received them on Tuesday 25th September.”

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Posted 6 years ago

“Friendly staff, fairly priced. Easy to use website”

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Posted 6 years ago

Halfords is rated 2.5 based on 1,357 reviews