Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for number plates to be supplied and fitted at their edge lane store in Liverpool They put them on with double sided sticky tape. They have fallen off. In my view their fitting service is not fit for purpose I've complained to resolutionexpert at halfords dot co dot uk. For clarity I don't have an issue with the engineer that stuck them on he was just doing his best, he told me it was the best that he could do. It is unacceptable to advertise a fitting service that replies on double sided sticky tape. The printing of the plates is pretty slick, its just a shame their staff are not trained to fit plates properly.”

Helpful Report

Posted 1 year ago

“Booked a MOT and full service for my car. Took it in but only the MOT guy turned up so had to re-book service for the following week. Within 1 mile of leaving the garage engine light came on and stayed on. Booked it in again for a diagnostic and they said they had fixed it. I also asked for the rear brake pad warning light to be dealt with - it wasn't. Now engine light came on again within 3 miles. Took car to a PROPER garage and they found: Engine light was due to a hose not connected to the air system, brake sensor needed changing, sump plug washer not installed so oil leak and the cover covering the sump plug had gone.”

Helpful Report

Posted 1 year ago

“Halfords replaced 4no. Pirelli tyres on my Q5, with their mobile (driveway) service in Jan 2024. They took the wheel locking nut and jack without telling me. No communication and shocking customer service”

Helpful Report

Posted 1 year ago

“My Halfords E-Bike displayed "error 500" I took it into Halfords Burnley 12 weeks ago - still haven't got it back. And there has been a pathetic ongoing litany of wrong diagnosis, mis-communications, errors, lame excuses, and parts "lost in transit" Honestly, I think that the people in the store doing the repairs do their best but they are obviously working in a neglected and under-funded part of the Halfords business. Halfords put a lot of investment into sales and marketing , but seem to put no resource at all into bike service and repairs. i won't be buying another bike from them.”

Helpful Report

Posted 1 year ago

“Good car service. They have wide range of car service package that suits our requirements”

Helpful Report

Posted 1 year ago

“I had a bad experience this morning when I came to check my car head light. I went garage reception . They asked me to go to main reception. I informed the issue. One of the staff came but he didn’t check the car instead replaced the bulb which was good. but he couldn’t find out what was the issue. So I had to pay 22 pounds good for nothing for 2 minutes work.and back in the garage reception no appointment for next 3 days… my money I wasted without any benefits.”

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Posted 1 year ago

“Had my bike serviced this morning at Western avenue cardiff by Lee. Customer service was excellent very happy highly recommended.”

Helpful Report

Posted 1 year ago

“Use to love Helford's and supporting British business. Sorry Helford's use to spend a lot of money with you. Not any more.....Part number 152859 Front LEFT Brake disc I am told I have to buy two, as they only sell them in pairs. That's correct apparently I need two brake discs for one wheel the lady told me. The same also applies to the RIGHT Front Brake disc part number 153867. Two different part numbers, one for each side of the car. I am told I have to buy x4 discs for two wheels as there web site will not allow me to buy a single disc, and I am stupid so I am told, as they only sell in pairs. So going on that logic a pair for left fronts and a pair of Right fronts who is the stupid one here....HELP....Really what is wrong with the world....Thanks Helford's for up selling me something I don't need and for telling me if I'm not happy to go to Euro car parts. That's good business, well done customer service rep for telling me this and also telling me to do one. Only reason I went to you in the first place is you have an offer on.....Oh dear guys not great, I am a really chilled out guy but this did frustrate me.”

Helpful Report

Posted 1 year ago

“Would not recommend buying from here. I had so many issues buying my sons bike. I complained and 2 weeks later still no call back. The staff member in Grimsby store ( natalie I think her name ) was very rude and had a awful attitude, the bike was 3 days late . Plus more issues. Shocking service and feel very let down”

Helpful Report

Posted 1 year ago

“Bought a Car battery online, No problems at all, easy website to navigate, Well done Halfords.”

Helpful Report

Posted 1 year ago

“I don't normally leave reviews but feel the need. 26th Jan I order 4 tyres for my X5. I was emailed a few days latter via email to be told they only had 2 of the tyres I wanted. I replied to the email with no reply from Halfords. Phone them to get a South African call centre and was told they didn't have the Tyres. The order was cancelled on The 29th January in the morning. Thant afternoon they then took £345 for tyres they didn't have on a cancelled order. I have raised a case with Paypal and today I used a phone number given to me front a Halford Garage to complain only to get the same person in South Africa I spoke to on the 29th Jan.”

Helpful Report

Posted 1 year ago

“I booked a battery replacement for my Mercedes C-class. The fitter came within the time slot but in a National Tyre van, unmarked on one side. I did not get a Halfords own-brand start & stop 80aH battery, as he told me they were having supply difficulties, but an 82aH Exide one. I wasn't bothered by that, as I know my battery brands. He struggled to put back the lower battery holding clamp, which was hard to access - that was the fault of Mercedes's bad design. Then the car would not start, showing error codes which were clearly wrong. He said he had no diagnostic equipment, told me to call Halfords - and drove off. I called and a very friendly lady organised a follow-up warranty visit 2 days later. She seemed to expect this kind of call and waived the charge for this second visit. The technician (who came in an unmarked van) plugged in his diagnostics equipment, cleared up error codes, and the he car started again. But he could not solve an error code about the active bonnet system (pedestrian protection in case of a collision). After he had gone, I found a video on YouTube of an Indian technician fixing that problem - caused by a broken cable connexion. So I went and looked, and found that the original fitter had accidentally disconnected a connector in his struggle with the retaining bracket. I reconnected that and all was well. Otherwise I would, at the 2nd technician's suggestion, have had to take the car to a garage (my independent Mercedes specialist), and send the bill to Halfords, if the garage determined that the problem had been caused by them. All inconvenient. I chose Halfords because of the convenience of fitting at my home, and the price, which was indeed competitive. Their technicians were cheerful and friendly but they seemed to lack the training and (in the case of the first one) the equipment do this kind of job - which is hardly a complicated one. A pity, as I am a strong supporter of the independent automotive aftermarket and this is just the sort of thing a well-resourced service chain should be able to do. It was fortunate that I know my way around cars at least a little bit.”

Helpful Report

Posted 1 year ago

“Reading/ tilehurst garage Went to this garage to have 2 tyres replaced and the tracking done. It took 3 days to get my car back and they didn’t even get the tracking done. So dropped the car off on a Tuesday morning at 7.45 got a call about lunchtime saying i needed 2 new tyres and it was too late to get them delivered today so would have to wait until tomorrow.now I’m self employed I don’t get paid for days off. The next day I waited for a update until lunchtime and phoned them apparently they couldn’t get the locking wheel nut undone and they have to get someone in to do this as they can’t do it and it won’t be until the next day another day off I’m fuming by now. The next day waited for an update and phoned them again about lunchtime and told there just finished another job and I’m next so should be done in a couple of hours I waited nothing so after 3 hours I walked down there which is 2 miles away and it still wasn’t ready. I waited for at least half an hour finally i was told they had done the tyres but haven’t done the tracking. The reason the car was in the garage was the tyres were completely bold on the outside because the tracking was out. Now I’m really angry after a lot of shouting they booked me in for the Saturday at 12.30 and are going to do it for free. So take the car home in the dark and drive the 45 miles to work the next day in the dark by the time I get there it’s light I have a look at the wheels and there’s a nut missing from each tyre I could not believe that they didn’t replace the nuts or even tell me. Go down there Saturday and they say that they can’t do it as the ramp isn’t free if you leave it with them they will try and get it done but no guarantee. That was the last straw phoned there complaints department and waiting for them to get back to me but I’m not holding my breath. I am a returning customer and I have been very happy with the service I received before but this time has been the worst experience I’ve ever had. Absolutely shocking. My wife’s car was in a different garage and she mentioned my experience to them and he said they were getting a lot of Halfords customers in after they had bad experiences. That pretty much sums it up Here’s my case number from customer service 22195898 spoke to them a couple of days ago. Said there get back to me, still waiting! Update Had communication with customer service via emails and eventually got the car booked in at a different Halfords garage in Reading had a appointment made by customer service for 11.30 turn up and are told they could not do but might have time if I leave the car. I told customer service l can’t leave the car. Another complete balls up this time customer service. Date of experience: 13 January 2024”

Helpful Report

Posted 1 year ago

“Customer Services are weak and feeble. Also l noticed that when ring up, you end up speaking to an impatient stroppy foreigner who can't speak English properly. English people don't exist. Very annoying and more annoying than annoying! If your really into annoying, just give em a ring. But try not to ring their necks. OR you can punch em on the nose, and take off all their clothes. Hey, l can feel a idiotic poem developing. AMEN!!!!! 🤔🧐🤨”

Helpful Report

Posted 1 year ago

“It's 50/50 when you ring up. First person was great, but second person was dreadful. For this reason l chose to take my business elsewhere. Complete waste of time. These people couldn't organise a tea party for chimpanzees. 🐒👎🐒👎🐒👎🐒👎🐒👎🐒”

Helpful Report

Posted 1 year ago

“i would give no stars if possible, booked in my company van a in formed the shop at Halfords Openshaw that it needed new disk and pads both front and back. They had the van all day and never called to say the van was ready. i tried calling no answer so i visited the shop only to be told it needed new pads and disk and it would not be ready until the next day!!! The guy was rude when i questioned him why he had not ordered the parts for the day i had booked it in and he replied you are not a mechanic are you! so i replied no but i am also not a idiot. i will never use them again this is the second time this has happed to me one being a service which the reply to why have you not carried out the service was we was to busy to carry out the service. A WASTE OF SPACE DO NOT USE THESE GUYS. I am now going to make a complaint to Halfords and my company about the service not prvided by Halfords.”

Helpful Report

Posted 1 year ago

“6/12/23 Had to bite the bullet and get a MOT from these guys again I thought the last time was just them being expensive they didint really do anything else wrong But after the mot on the 6th of December I'm never going back A week before the mot I had the car pre checked and had a " mock" mot test done at it passed on everything it was just a little low on coolant So I topped it up Went in for the mot test And apparently failed on brake lagging I found this strange as the car was tested on a rolling road the brakes were out by 10% but apparently that's fine aslong as it's not 30% as I've been told So I took the car back into the garage it was originally at It was tested again Same results about 10% on the brakes Took it into a different garage and paid them to check it Same results again I found this weird I didint want to pay for another mot so I stuck with halfords Brought the car back into halfords to be told its the same problem I explained to the guy that it can't be theirs literally nothing wrong with the brakes it's been tested on 2 different rolling roads They told me it could be the abs And the brake fluid looks a tad dark I was that frustrated that i decided to just get it tested elsewhere and hey presto it passed A couple of days later I gave the abs a clean and changed the brake fluid So the car was still the same as it was when halfords had It the only difference was a cleaner looking abs and fluid I made a complaint to halfords customer service and asked for my money back I was contacted by the guy that did the mot a few days later And he said if I bring it back in let him test the brake lag and if its fixed then he will give me my money back I took it in the next day And weirdly enough the car had no brake lag 🙄 so he looked under the bonnet noticed the abs was cleaned and the brake fluid was changed So he said because you've done that you've probably fixed the problem so I'll have to talk to my manager to see if they will give you your money back It's now the 6th of January i still haven't recieved any communication about this refund Halfords are con artists I'm never returning to the auto centre or the shops Honestly wouldn't trust these cowboys 14/12/21 went in for a MOT the price for the MOT is what you would expect so no problems there the problem i had is the price they charged me for 3 indicator bulbs because thats what failed my MOT they came up to £57 dont get me wrong they did tell me i can go elsewhere to get it done but i called up hundreds of places and no one could get me in to fit the lights and also i couldent drive around looking for a garage with no MOT so i was forced to pay that price the next day i called up the same places i tried yesterday to ask out of curiosity how much it would cost to fit 3 bulbs and all of them was between £10-£15 because its such a quick job the only reason why i gave halfords 2 stars is because they got me in for a MOT the same day i booked it thats honestly the only good thing i can say about the place”

Helpful Report

Posted 1 year ago

“Bought a Carrera bike at Halfords 6 months ago. I go on it twice a week mostly on roads and cycle paths. Within that time, Ive had to take it back 3 times. Once for a air puncture and twice for a snapped chain. None of this included in the warranty and they insinuate I should have bought the repair care package so I would have got all that included. What I find incredibly cheeky though is that when they repaired it the first time they vaguely alluded to the gear mechanic not being aligned with the chain (after they fixed it) and that has led to it snapping off again. Then they try and upsell you to buy chain cleaners/degreasers to get more money out of you and to excuse the faults I've been getting but shouldnt have happened. Definitely going somewhere else if it should happen (which I'm expecting it to).”

Helpful Report

Posted 1 year ago

“I booked a tyre replacement on 21 December for home fitting on 23 December and received a confirmation email. 23 December - no fitter arrived 24 December - called and was told the appointment was cancelled by Halfords - they apologised that I hadn't been told and was referred for a refund 27 December - called and spoke to the refunds team, they said they'd put a call through, someone would be in touch that afternoon....no call came through 28 December - called again, advised there was no record of my previous calls and a case was raised - advised it would take up to 72 hours to respond 3 January - still no contact. Called and was advised there was no progress but they would escalate my case. I asked to speak to a manager, they were busy but confirmed my number and was advised a manager would call me back. Still no call! And still no refund - I'm due over £180 back!”

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Posted 1 year ago

“The worst place ever for mechanics The worst place ever for mechanics. AVOID. They say you have free MOT with a membership and when you go there, they try create problems and silly things in your car and will charge you a fortune with stupid bills, so you end up paying so much morre than if you didn't have a membership or went to a different mechanic, the store staff are ok, but The garage staff is really rude and without experience and they look as if they hate their own jobs for some reason. Go to any other mechanics other than Halfords 👎👎 Halfords autocentre Saughall Road Chester , CH1 5EY👎👎”

Helpful Report

Posted 1 year ago

Halfords is rated 2.5 based on 1,357 reviews