Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“honest and reliable service”

Helpful Report

Posted 4 years ago

“I ordered a battery for my car online and it was sent to the wrong branch! Newport Wales and not Newport Isle of Wight where I live. I had an appointment confirmation and went to get it fitted only to be told I was at the wrong branch, I feel they should have questioned me wanting to drive from Isle of Wight to Wales and using a ferry during a pandemic when the order was placed. I do however, also take responsibility for not confirming this myself. However, on arrival at the Newport, isle of wight branch I was greeted by a man called Kev. He was extremely helpful in resolving the situation and obtaining a new battery for me and fitting it, his while manner and approach was brilliant. A very bit thank you to KEV in the NEWPORT, ISLE OF WIGHT BRANCH.”

Helpful Report

Posted 4 years ago

“I went to halfords Plymouth for a spline socket for my brakes on my car that was in pieces.I asked a very kind man called Phil about the socket and he couldn't have helped any more than he did.I left with the socket and completed the job but could not have done it without the help of Phil .on the back of that I won't hesitate to go back and wish there where more helpful people like Phil. Stands out a mile and halfords lucky to have a employee like him.”

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Posted 4 years ago

“Had a battery fitted today, expertly done no appointment required.”

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Posted 4 years ago

“I would like to express my extreme gratitude to Matthew at the Dereham Branch. I had what I thought was a battery problem with my car today. It turned out not to be a battery issue and, at this time, I still do not yet know what is wrong. However, Matthew went way more than the 'extra mile' in trying to help, not just trying alternative remedies, but also the amount of time he spent with. I could not have asked for more. Many thanks Matthew.”

Helpful Report

Posted 4 years ago

“Rodney the South African fella that works for halfords in cumbernauld was absolutely amazing. From the getgo he offered fantastic advise and pointed me and my mate in the right direction for everything we required. His knowledge speaks through his evident experience. I wish more people were as helpful and knowledge as he is.”

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Posted 4 years ago

“Always great customer focus and service. Good advice, no pressure to buy (which just encourages me to buy from them time after time). Very knowledgeable and friendly. Weston Super Mare Store.”

Helpful Report

Posted 4 years ago

“I made a visit to the Cheltenham store (the shop, not the mot service centre) for a head lamp and indicator bulb fitting. Chose to have bulbs fitted because it was a really tricky job for me. I was greeted by Callum who first was on the till. He then proactively grabbed the kit to fit my bulbs (I noticed he'd jumped in after the fitter who was allocated was on the negative side). Callum was cheerful, very knowledgeable and his customer service most definately put the customer first. He gave my car a thorough winter check and he advised me on the service available to change my weak battery. Most definately going back for a battery. I called the store the evening before to check if fittings were still available during covid. The person answering the phone positively said 'yes'. Really great when a positive colleague jumps in when a not so positive seems to be having a tough day (as we all do from time to time) but as a customer I was amazed by Callums maturity.”

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Posted 4 years ago

“I was served by Carol in Halfords at Farnborough gate to change brake light and head light. He was very polite and professional. Carol was very helpful and knew his job. People like him are asset to the company.”

Helpful Report

Posted 4 years ago

“had car in at blyth halfords today for service fantastic job customer service outstanding took great care of my car will be back well mannered staff new the product new what they were talking about amazing job on my great value for money”

Helpful Report

Posted 4 years ago

“I rang the store in Byfleet this afternoon and spoke to Lewis Jayes. I have been in the car dealership trade for a good while now and very seldom would I take the time to give a fantastic review, but after todays very informative phone call giving the relevant information and putting to one side the correct battery for me and then when i arrived he fitted it. Very professionally double checked the battery and found it to be under performing after placing in the car. Not an issue took it out and replaced with another new battery which this time was spot on. Need to keep members of Staff like this as Halfords must struggle to keep really good team members. Lewis Jayes Thank you for all your help today your are a real asset to Halfords Byfleet . Really great service.”

Helpful Report

Posted 4 years ago

“I had previously went for a bike a south shields Halfords customer service was awful spoke to customer services excellent and they booked my bike to be collected at Halfords Team Valley Gateshed Amazing cant praise the service I recieved off a young lad called Hamish I have never had anyone be so helpful pleasent and he took time in helping me what I needed .Hamish is an asset to Halfords I had previously lost all faith in Halfords after my experience at the shields store but Hamish at the Team Valley store has restored this and should be rewarded for his customer service skills infact this lad should be managing south shields store and they may learn the exceptional customer service skills he has .I have awarded Halfords 5 star due to this young man Hamish”

Helpful Report

Posted 4 years ago

“Just wanted to write and tell you about my experience in the Carlisle branch of Halfords last night. A young man (didn't get his name) fitted a bulb in the front light of my Hyundai... Sounds simple, but wasn't. He had to take the light assembly out - no mean feat, it had probably not moved in twelve years! With tool kit and torch he worked away for at least quarter of an hour and got the job done. I was so impressed at his cheery attitude, it really made my day. And all for ten pounds including two bulbs! Brilliant service with a smile.”

Helpful Report

Posted 4 years ago

“Well thankyou to carol at halfords cannock. She is the only person I've ever known to help out. Normally I'm served by young girls who in my opinion dont have any interest.so thankyou carol.”

Helpful Report

Posted 4 years ago

“I visit you Crawley store quite a lot and I have got to say thank you to Thomas for your advice and patience with me!! I have got to say his customer service and knowledge was fantastic!! He was friendly and approachable I will be asking to speck with him in the future! As customers we want to be in and out! I wish him all the best for the future and I believe strongly that he will do your store in county oak Crawley very proud! Thanks Thomas 👍🏼”

Helpful Report

Posted 4 years ago

“Took my car to Halfords Guildford for an MOT. Tyre advisory. I asked if they could replace it immediately. They didn’t have one in stock so Amir went to fetch one for me. Excellent service. Thank you Amir.”

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Posted 4 years ago

“We were served by Carly at St Austell store, very good service, Carly was polite and very helpful, please give her our thanks, happy customers”

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Posted 4 years ago

“Great service at Halfords Durham, professional, efficient and friendly, work to be done clarified at start, and any change to plan / cost communicated before being undertaken. On collection full explanation of work done and breakdown of costs. The centre very helpful in accommodating appointments. Never had a problem with any work carried out and always have confidence in my car. The guys in reception, Ron and Andy, very knowledgeable and helpful.”

Helpful Report

Posted 4 years ago

“Just spoke to Mersie in the Brislington Outlet to arrange changing the CD Unit on my Mazda. He was really polite, helpful and Knowledgable.”

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Posted 4 years ago

“Very good service from store in brombough Wirral excellent team”

Helpful Report

Posted 4 years ago

Halfords is rated 2.5 based on 1,357 reviews