Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of cycling kit and helpful and knowledgeable staff.”

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Posted 7 years ago

“Great service at the Dover branch.”

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Posted 7 years ago

“I needed a new set of speakers so I popped in store as I had seen some speakers online and wanted to know if they could get them sent to my local store, which I found out they could, which was nice, the staff were friendly and helpful plus with traders discount card I got my speakers for a good price.”

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Posted 7 years ago

“Most professional company I've ever dealt with Staff and after service excellent”

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Posted 7 years ago

“Awful service”

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Posted 7 years ago

“Click and collect in time frame given.”

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Posted 7 years ago

“Brought a touch up paint for our car orders it Tuesday it came today good but found out it came from Euro parts price from them to you £5 25 you charged us £11 pounds 100 percent Mark up disgusting l L McHale Mrs”

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Posted 7 years ago

“Great service when it came to buying a baby seat. Member of staff spent plenty of time ensuring we had the right seat and assisted us in fitting it, allowing us to be confident enough to refit it again if needed. Replaced damaged seat after 10 months, without any fuss”

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Posted 7 years ago

“Out of all the Car Paints they Stock they had run-out of mine and NONE in their W/House to re-stock the Store...”

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Posted 7 years ago

“Thay gave me a good rear wiper blade if it was broken i could have taken it back and changed it with no problem Yours Mr G Hodgkinson”

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Posted 7 years ago

“Very helpful staff, fast service and good quality”

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Posted 7 years ago

“With absolutely no fuss whatsoever Carl fixed my scooter tyre”

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Posted 7 years ago

“All of my rear lights including breaks went so I went to Halfords to get them replaced and fitted since I didn't know how much to do this myself. Staff seemed relatelivey cheerful and ready to help but the girl who fitted the bulbs didn't really look like she knew what she was doing, and didn't even put the light container back on correctly so I had to unscrew it off when i got home and put it in place properly which was quite easy actually. In future I'll make sure I get some one who actually knows what they're doing.”

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Posted 7 years ago

“Took my sons Bmx bike in for repairs. Good Customer Service and Man knew what he was doing but they don't explain the costs well and I discovered later that of my £61.99 Bill, £38 of this was fitting. If Id realised this before he'd started we would have bought the products and taken them home to fit ourselves. The customer should be informed of fitting costs beforehand. just wish I had asked for a rundown before he started.”

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Posted 7 years ago

“Ordered a new bike, model I required was not in local store but the assistant phoned around and arranged one on order. This was available a few days later and was assembled and ready to ride away as I arrived at store.”

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Posted 7 years ago

“Excellent customer service from the store staff , they go beyond normality to help . This is the Bracknell Store”

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Posted 7 years ago

“Good selection of products available for collection in store”

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Posted 7 years ago

“Very pleasant and helpful on the phone and my battery arrived as promised. It was very well packed and now I can relax and get packing for the start of a summer break tomorrow.”

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Posted 7 years ago

“Very happy with socket set very friendly staff will use again”

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Posted 7 years ago

“Helpfull staff good advise on products on how to use and what not to use them great stuff cheers”

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Posted 7 years ago

Halfords is rated 2.5 based on 1,357 reviews