Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After spending £359 on front and rear dashcam at falkirk halfords the young upstart of a manger refused us a refund and banned us from the shop on refusing to leave he phoned the police and tried to get us arrested”

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Posted 5 years ago

“I purchased a sat Nav which works very well on interest free credit. When. I went to pay an instalment I could only pay the full amount as apparently it was done on a pay later deal not interest free luckily I can afford to pay in full but others are not able too.”

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Posted 6 years ago

“Staff and manager named stephanie so helpful at the sheffield queens rd depot”

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Posted 6 years ago

“This happened many years ago, the laws regarding clamping in public places may have changed now, but it still makes me so angry thinking about it that I felt I had to write about my experience: The parking at anchor house retail park, mile end road is for customers of Halfords. I bought something at Halfords and then I came out of Halfords to find that my car had been clamped; the clamper said he saw me on a camera leaving the retail park, I hadn't so I knew he was lying, however it was my word against his. I could have shown him my receipt from Halfords however I suspected he would just continue his lie and say "you left before or after going into PC World". He said I could go to court if I wanted to contest the clamping release fee, however he would have to tow the car till the matter was settled in court (thinking about it now it may have been a bluff). To avoid hassle I just paid him the 100pounds, it was basically a mugging. Halfords should ensure the parking enforcement agents they hire are honest and act within the boundaries of the law, otherwise don’t hire them (even if clamping is no longer allowed the same thing can still happen with rogue staff issuing parking tickets dishonestly, for example)”

Helpful Report

Posted 6 years ago

“This happened a long time ago and it is possible that the laws on clamping have changed since then: The parking at anchor house retail park, mile end road is for customers of Halfords. I bought something at Halfords and then I came out of Halfords to find that my car had been clamped; the clamper said he saw me on a camera leaving the retail park, I hadn't so I knew he was lying, however it was my word against his. I could have shown him my receipt from Halfords however I suspected he would just continue his lie and say "you left before or after going into Halfords". He said I could go to court if I wanted to contest the clamping release fee, however he would have to tow the car till the matter was settled in court (thinking about it now it may have been a bluff). To avoid hassle I just paid him the 100pounds, it was basically a mugging. Halfords should ensure the parking enforcement agents they hire are honest and act within the boundaries of the law, otherwise don’t hire them (even if clamping is no longer allowed the same thing can still happen with rogue staff issuing parking tickets dishonestly, for example).”

Helpful Report

Posted 6 years ago

“Two days ago I put my bike into… Two days ago I put my bike into Kirkcaldy Halfords to get new back tyre and new inner tube both bought in store for £21 fitted onto bike for £5, left bike overnight and returned next day picked bike up to cycle home, after 3 mls I noticed back tyre tube was coming out side of tyre , I had to deflate and walk home , when inflating tyre I noticed wheel was loose due to wheel nots n fitting being totally loose, dangerous shoddy work for a service I paid for, as a keen cyclist I am a regular user of Halfords after this I am not too sure I would want to go back”

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Posted 6 years ago

“Fantastic staff who really know their stuff and keen to help”

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Posted 6 years ago

“Fantastic service at an excellent price! I took my bike in to Halfords for advice on its condition. Rob and David at Guiseley were great in advising on my bike’s requirements, with a new sprocket, chain, brake pads and cables fitted at a cost much less than I expected. Highly recommended!”

Helpful Report

Posted 6 years ago

“Very help full staff and easy and quick window screen fix”

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Posted 6 years ago

“Always helpful with very knowledgeable staff. If products not in stock they go way beyond helpful to get it for you. Advanced series of tools are top class”

Helpful Report

Posted 6 years ago

“Bought a scooter for my 3 year old for his birthday from the Kettering store. The product was discontinued and I got the one on display. It had a few scratched and came without a box or any paperwork. A member of staff asked on my behalf Will the store manager if I can get a discount, he refused. I was in need and it was the one my little one wanted, so I had to get it. I am really disappointed with people such as Will, cause clearly he has no idea about customer service, doesn't know how retail works and neither cares. Not really impressed with the Kettering branch. Will be visiting Market Harborough branch from now on.”

Helpful Report

Posted 6 years ago

“Refused to send a receipt, bike arrived badly setup Bought a bike from them online and paid on finance. They refused to send me any proof of purchase "because I hadn't paid for it yet". The bike is mine, it is not a lease. The bike arrived poorly setup - gears would skip up and down and I couldn't get into top gear, also the front brakes were rubbing I spent hours on their live chat trying to get some sort of proof I actually spent £800 with them but their reaction was to say initially that I "must have missed the email" and then to say "you don't get a receipt because you bought it on finance". Terrible service - I would be unable to insure the bike without proof of purchase for example.”

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Posted 6 years ago

“Recently returned to a store to do an exchange of a product, their tills weren't working properly but one member of staff decided to find a different way of exchanging without sending me away.”

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Posted 6 years ago

“My customer experience at Halfords Telford Forge Retail Park yesterday was brilliant! From entering the store and speaking to Mel to the fitting of my Freelander head light bulb by Mathew was a flawless, old fashioned, polished service that you just do not get anywhere these days. These employees of Halfords have pride in their work and are to be commended for their customer service.”

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Posted 6 years ago

“I had appointment at Halfords Car Service Lincoln Tritton Road for checking Air Condition, which usually takes 30min. When I arrived they said my appointment is made at 11am. Then they said that checking AC will take them "Couple of Hours" as they are busy with other cars. Ridiculous. They are ignoring Customers. I will never return there.”

Helpful Report

Posted 6 years ago

“Till fillers and time wasters, went with the information from my car manufacturers book, plus the fact the colour code is inside my car door and they sent me away because they didn't know what I needed, told me to go to my manufacturer, also over charged me for what I did buy as products on shelves were mislabelled.”

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Posted 6 years ago

“Needed a car fob battery, ordered it online and was ready to collect within the hour.”

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Posted 6 years ago

“Very helpful staff”

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Posted 6 years ago

“Very helpful in shop,. (Haverfordwest, Pembrokeshire)”

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Posted 6 years ago

“Very Helpful Staff :)”

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Posted 6 years ago

Halfords is rated 2.5 based on 1,357 reviews