Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my bike repaired at halfords. The staff were excellent, friendly and bent over backwards to get the job done dispite being booked up. A huge thanks to Lou, Kerry and Mary, you guys are the best.”

Helpful Report

Posted 6 years ago

“Terrible repair service, expensive and my bike came out with more damage than when it went in, do not go there!”

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Posted 6 years ago

“Halfords! Fairly good range of stock in store but if not it can be ordered quickly or searched for nearest store who have the item you need, customer service! when you get a friendly member of staff halfords is great and enjoy the visit, but when you get a rude member of staff or just one that can't be bothered everything's to much of an effort for them you feel like shopping on line through any other company, overall I think halfords is good long opening hours nationwide stores but staff could be trained better in customer service,”

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Posted 6 years ago

“Free delivery, came next day in perfect condition. Very happy with the product too”

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Posted 6 years ago

“Trustpilot reviews Categories Log in Sign up Install App For companies profile image of Tiaan De Klerk Tiaan De Klerk United Kingdom Review of Halfords Retail Tiaan De Klerk Tiaan De Klerk 1 review Star 1 Star 2 Star 3 Star 4 Star 5 Published 01 August 2018 Bad Bad Took my car in for a service to Halfords 9 months back, paid for a major service, with all the bells and whistles checked the oil when I picked it up to make sure the lever was right it was clean so I thought job done. They did inform me they did not changed the air cleaner and I had to come back in for that twice both times they still did not have it. Eventually they brought it to my home and I changed it myself. When the winter was over I discovered the archon wasn’t cooling even though I paid for an archon service as well. As this was 6 months later I thought there was nothing I could do about it. A self-employed mechanic did a service on my car yesterday and discovered the oil filter was from Halfords main competitor, also the fuel filter and pollen filters were still the original Hyundai brands and so dirty that they could not possibly have been changed 9 months back. My conclusion now is that they probably only did an oil drain and change without changing the filter and probably did not order the parts in for my car. As the air cleaner is so easy to check they probably came up with the story about not changing that so I would not be suspicious. Don’t go and get ripped off by those guys I basically ended up paying £500 for a couple of litres of oil and an airliner I had to change myself.”

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Posted 6 years ago

“The store was close to me, so I bought a Karcher from there rather than from Amazon because it is easier form me to replace/service the unit if it breaks during the 3 years warranty..”

Helpful Report

Posted 6 years ago

“Been to Halfords yet again with the rear axle problem with the carrera valour. There is obviously a manufacturer problem due to the amount of times this has gone. Surprise, surprise they haven't got one in stock. This is due to everyone having to dip into their pockets and keep buying the poor quality axle”

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Posted 6 years ago

“Easy to get most car parts to order, large selection in stock. Very handy for last minute jobs.”

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Posted 6 years ago

“Before buying a new car battery for my HONDA CIVIC i specifically asked the customer service assistant if he could arrange with the fitter to maintain power to the car on disconnecting the old battery so that the radio settings would be maintained and saved. i provided the fitter with my own power station to carry out this simple task but he failed to do what was agreed and disconnected the battery. He was obviously very inexperienced and i got the impression he wasnt up to the job as he tried to put the plastic casing of the battery over the battery retaining clamp. I followed this incident up with customer services who told me that i had to ring HONDA and obtain the code for the radio. i thanked him for the total inefficiency and walked out. Needless to say i would not trust Halfords staff if i ever have to use them in the future.”

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Posted 6 years ago

“Bike ready made and delivered on time”

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Posted 6 years ago

“We visited the Airdrie store today and were lucky to be served by Allison who was very helpful. We needed oil and were completely clueless with regards the process of filling up the oil tank in our diesel car. Allison was friendly, knowledgable and went that extra mile providing excellent customer service.”

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Posted 6 years ago

“The parts are somewhat cheap and they ordered them in fairly quickly. Hard to find bits for rarer cars however their tools range is quite good quality at a cheap price.”

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Posted 6 years ago

“Good on quality helpfuly staff Not to bad on prize”

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Posted 6 years ago

“They had competitive prices and really good in-store service.”

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Posted 6 years ago

“Where shall I start! I rely totally on my bike as I don't drive. I ride a Giant Talon Mountain bike which cost me quite alot as I need reliability. It was booked in for routine gear alignment and front disc pads. I had to wait for the parts as not in stock..so far so good. I picked it up and paid a total of £52.00 I ride with the seat extremely high as I'm tall. The seat had been lowered right down. The break pads squealed all the way home and I can't get two of my gears. Also the handlebars werent straight. I've now had to come home get my tools out and finish the job. Needless to say I will not be going back nor will I recommend to any of my cycling fraternity..come on Halfords I really thought you were better .”

Helpful Report

Posted 6 years ago

“customer service poor, would not use again.. slow for repairs... a tire.”

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Posted 6 years ago

“I ordered a roobox online delivery next day before noon and free - perfect. It didn't come before noon, or after, or the next day (Saturday) or the next. I did a click & collect and bought one from my local store. I couldn't cancel the order and was told to refuse delivery - which I did on Monday (I signed the form and said why) and I refused it when it came back again on Tuesday.”

Helpful Report

Posted 6 years ago

“Item I bought was with a one4all gift card, part of balance used up the card balance. When I got home I realised the assistant hadn’t given me the card back. I tried to return the item the next day and was only offered a Halfords gigpft card....which is not what I paid with, nor wanted! Very unhelpful and went as far as to say it was my fault for not asking for the card back!! Disgusted at the way they spoke to me, and how unhelpful they are. Would not recommend buying with this company, they take your money but then want to keep it.”

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Posted 6 years ago

“I needed some AdBlue for my car. I purchased a 10 Litre container with fill hose attached. The fill hose was so cheap and nasty, it broke immediately spilling AdBlue all over my boot. Very poor will not use them again”

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Posted 6 years ago

“price availability service”

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Posted 6 years ago

Halfords is rated 2.5 based on 1,357 reviews