Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good car service. They have wide range of car service package that suits our requirements”

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Posted 1 year ago

“Quick and easy battery replacement which I was happy to pay £27 for because the new battery needed to be coded to the car. Upselling the motoring club, with its upfront saving for an ongoing monthly fee, afterwards was tedious. It didn’t make sense for me to take this up and I had ‘Halfords’ maths rammed down my throat for 2 mins as a consequence. No thank you. Would have been 5 stars if they just accepted my answer the first time.”

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Posted 1 year ago

“Competitive on price,staff helpful.”

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Posted 2 years ago

“Friendly Staff - Good value for money.”

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Posted 2 years ago

“Nice helping staffs, good customer service”

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Posted 3 years ago

“Good information on choosing a stereo”

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Posted 3 years ago

“Good retail for travel tools accessaries”

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Posted 3 years ago

“My son brought a bike from here, we've had for a year now and it's a great bike too have. Service in shop was good and well worth a trip to halfords.”

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Posted 4 years ago

“We recently bought two bikes from Halfords in Beckton London. We are very happy with the service provided. My wife had a puncture in her bike and we took it back to the store . The guy called Datsh not only fixed the puncture straight away, whi also checked the bike thoroughly and re adjusted the brakes etc. We are very happy with friendly and professional approach.”

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Posted 4 years ago

“Saran was helpful pleasant quick and thorough when replacing my headlight”

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Posted 4 years ago

“Visited the Basingstoke store, Staff helpful, would use again.”

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Posted 5 years ago

“Halfords Sutton Surrey - store assistants are always extremely helpful and go the extra mile.”

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Posted 5 years ago

“Recently returned to a store to do an exchange of a product, their tills weren't working properly but one member of staff decided to find a different way of exchanging without sending me away.”

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Posted 6 years ago

“Very helpful staff”

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Posted 6 years ago

“Very helpful in shop,. (Haverfordwest, Pembrokeshire)”

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Posted 6 years ago

“Great service but some of those prices are shocking”

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Posted 6 years ago

“quick and helpful service”

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Posted 6 years ago

“Great customer service very helpful”

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Posted 6 years ago

“Good quick service.”

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Posted 6 years ago

“Bought a bulb for my car. Very helpful and provided great advice”

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Posted 6 years ago

Halfords is rated 2.5 based on 1,357 reviews