Hampergifts.co.uk Ltd Reviews

Name: Hampergifts.co.uk Ltd
Address: Hampergifts.co.uk Ltd, Unit 3 Spring Valley Business Centre, St Albans, Hertfordshire
Rating: 4.79

4.8 Rating 3,503 Reviews

98 %

of reviewers recommend Hampergifts.co.uk Ltd

4.8

Based on 3,503 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Hampergifts.co.uk Ltd:

Beautiful hampers and gift baskets

Visit Website

Phone:

1727 895 900

Email:

sales@hampergifts.co.uk

Location:

Hampergifts.co.uk Ltd,
Unit 3 Spring Valley Business Centre,
St Albans
Hertfordshire
AL3 6PD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was rather disappointed with the amount of cheese and pate in my hamper. As it was advertised as a cheese and pate delivery I expected more.”

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Posted 3 months ago

“Purchased cake and cookies Tower at £39.99 for my mums 80th. Very disappointed to find sweets in the boxes specially basic éclairs you could buy in any shop. Would not have bought if I knew this as mum cannot eat hard sweets. Should be called sweets,cake and cookies hamper.”

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Posted 1 year ago

“The package was delivered on time. Unfortunately one of the contents which were mince pies were not edible, they just fell apart and did not taste good at all.”

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Posted 2 years ago

“While the gift was delivered and they eventually got it, I accidentally put the wrong street number on it. so it was delivered to a neighbor. Susan and Steve Hawkins went to get it and he said it was his. They did get it from him but I don't know how. What I want to know is whether there are any checks that it went to the right person not just the address. This could have ended badly, I am not sure if I would order through you again because of this. In my mind, the delivery driver should have asked if it was the right person??? regards. Karen Seckold Australia.”

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Posted 2 years ago

“You forgot to add the message on the gift.”

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Posted 2 years ago

Dear Hoda, Thank you for your email and we are very sorry to hear this. We include all gift cards inside a clear document pouch on the outside of the box - on the same side as the address label. Are you able to check again please, as sometimes this can be overlooked. This does happen sometimes, in the excitement of receiving a parcel! Very occasional the pouch may come loose during transit and I sincerely apologise if this has happened in this case. Please do check and let us know Best wishes Hampergifts Team

Posted 2 years ago

“I ordered an expensive bottle of wine for a client with a note to say happy birthday. the wine was delivered but my message was not included therefore my client had no idea who it was from. I had to phone him to see if he got it and tell him that it was from me. Not very professional from Hampergifts which therefore did not make me look very professional also!”

Helpful Report

Posted 2 years ago

Thank you for your feedback, it is very much appreciated. We include all gift cards inside a clear document pouch on the outside of the box - on the same side as the address label. Are you able to check again please, as sometimes this can be overlooked? (This does happen very occasionally, in the excitement of receiving a parcel!) Please do check and let us know - you can email sales@hampergifts.co.uk Hampergifts Team

Posted 2 years ago

“I've used Hampergifts before and was extremely happy and think I would have been this time had it not been for the fact that the cheese was melted in the basket due to extreme heat and despite being packed with an ice pack. Living in another country at the time of order it would have been really helpful if I were told at time of ordering that an intense heatwave was being endured in the country and it would be best to have push the delivery date back a little bit. I would have been more than happy to do that. Otherwise it would have been another perfect delivery. I will use this company again. The heat wasn't their fault but I wish they could have said something about the heat.”

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Posted 2 years ago

“It was OK' as usual, from finding the gift, to ordering it and keeping me posted on the progress. BUT, despite your confirmation of the delivery date, it was delivered 2 days in advance of the actual date, which ruined the surprise for my daughter's wedding anniversary. Disappointing :-(”

Helpful Report

Posted 3 years ago

Dear Zvia Thank you for your feedback and we are very sorry your gift arrived early To deliver on a Monday we need to dispatch on Friday and our courier (DPD) is occasionally upgrading and delivering parcels planned for a Monday early (usually on the Saturday beforehand). Unfortunately we have no control over this and we do have notice in place during checkout to advise customers of this - however we will look to make this clearer in future. For future reference, you can also use the tracking email /SMS from DPD to change your delivery until your requested date :) We are very sorry once again for the issues with your delivery and we sincerely hope to see you again Hampergifts Team

Posted 3 years ago

“Contents were alright but was disappointed in the container not like advertised”

Helpful Report

Posted 3 years ago

Hi Sandra Thank you for your message and we are sorry to hear you were disappointed with your order. Please can you email sales@hampergifts.co.uk so we can understand a little more about the container you mentioned? This would have been delivered in a seagrass basket, just like in the photo, and hand tied with ribbon :) We hope to hear from you soon Best wishes Hampergifts Team

Posted 3 years ago

“I thought I ordered a hamper with M&S online, and so was surprised when I had confirmation of the order from Hampergifts and felt I should have been notified that M&S were using this service. Some of the items had also been substituted, so not all the items on the contents list were included. Hampergifts should inform the purchaser if substitutions will be made. It is hard to believe that all the items on the contents list fit inside the hamper when you see the image.”

Hampergifts.co.uk Ltd 3 star review on 17th March 2021

Helpful Report

Posted 4 years ago

Thank you for your review We are a small family-run hamper business, with no affiliation to M&S whatsoever :) Could you have possibly also placed a seperate order with M&S also ? If you would like any more information please get in touch with our customer care team and we will do all we can to assist! Email - help@hampergifts.co.uk

Posted 4 years ago

“The hamper arrived in plenty of time but there were two items missing I'm afraid. The hamper was for my friend's birthday, 74, who is alone and self-isolating. Some of the items didn't say what they were or how to use them. I understand that some items are different to those shown but a leaflet explaining exactly what is in the hamper and how to use them would be excellent. As it was she rang my daughter to find out what was what as neither of us could sort them out.”

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Posted 4 years ago

“ordered online,everything looked good, the fast service to deliver was quick but, alas the item I Ordered was not received,smaller than the one seen online? even though it was very nice,”

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Posted 4 years ago

“We received our hampers on the day and date we asked for. Very impressed with the contents, they are for Xmas presants. Very well packaged, pleasant delivery driver. Would use your company again and will certainly recommend you. David/Jill Howells. 16/11/20”

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Posted 4 years ago

“I was looking for an ethical/fair trade hamper. Time to source one I think.”

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Posted 4 years ago

“Nice presentation, but not good value for money - the quantities shown in their website photo really don’t match was actually received.”

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Posted 4 years ago

“Product was lovely. Delivery was very disappointing. Feel quite let down considering the cost of the hamper. Had already placed another order before I had the delivery issues. I just hope that my next order is delivered correctly.”

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Posted 4 years ago

“A little disappointed re the nuts not being fresh.”

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Posted 4 years ago

“I absolutely loved the idea of gifting these hampers. But I was very disappointed with the size of the boxes when received. They were bloody tiny. They look a decent size on the pics provided on the website but were so small”

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Posted 4 years ago

“Hi there, I recently sent you an email to state i was not happy with the delivery of 2 Hampers i ordered from yourselves. They were delivered on the wrong day and spoilt a surprise for my sisters 60th birthday. Regards Andrea Bull.”

Helpful Report

Posted 4 years ago

Hi Andrea, Thank you for your message and we are very sorry to hear about this delivery issue. We can see you selected delivery on Mon 29th June for delivery and the parcels were both delivered early, on Sat 27th June. During this period of unprecedented volumes in the DPD network we have been aware that they are often putting on extra drivers and upgrading parcels to a Saturday / Sunday service , just to keep ahead of any backlogs. We are very sorry for any inconvenience caused but sincerely hope the hampers went down well with your recipient! Best wishes Hampergifts Team

Posted 4 years ago

“Lovely hamper and quick delivery, however, my note to the recipient wasn't added to the parcel so they didn't know who it was from. They called Hampergifts and left a voicemail and still haven't heard back. It kind of spoilt the surprise.”

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Posted 4 years ago

Hampergifts.co.uk Ltd is rated 4.8 based on 3,503 reviews