“Excellent. My bracelet with personalised charm broke. I contacted hand on heart who agreed to make a new bracelet. I sent my charm recorded delivery for it to be fitted back on. Great community throughout and so happy to have a bracelet on my wrist again!”
Thank you for your wonderful feedback! We’re so glad to hear that we could assist with your bracelet and that you’re happy to have it back on your wrist. It’s important to us that your experience was smooth and positive throughout, and we’re delighted that everything was resolved to your satisfaction.
Team HoH x
“It was easy to navigate the website and make a choice. Once I’d ordered I was kept updated with the process of my order. It was really easy to send off the precious ashes and I feel like they were handled with care and respect considering the packaging that was sent to supply the ashes in. The necklace took a while to be created after sending the ashes but it was well worth the wait. The packaging is beautiful and I loved that it was supplied with a certificate confirming that the necklace is made with my loved one’s ashes. The little details make all the difference at a sad time. Can’t recommend the company enough.”
Thank you so much for your heartfelt feedback. We’re delighted to hear that you found our website easy to use and appreciated the care and respect with which your loved ones ashes were handled. It’s wonderful to know that the details, including the packaging and certificate, made a difference during such a significant time.
We’re truly grateful for your recommendation and are honoured to have been part of creating something so meaningful for you.
Team HoH x
“In my order, I tried to put the hand and foot prints where the big toe and thumb were in the centre. However, with my 4 week baby brain I got them muddled up. HoH Jewellery emailed me and and checked if I meant that I wanted the prints with the big toe and thumb in the middle. I replied that that was how I’d tried to work it out but hadn’t got it right. They happily amended my order for me and got to work on my necklace.
They also sent out a 6x4 copy of the prints with my son’s name on card, which I will be framing.
Such a great company with amazing customer service as well!”
Thank you so much for your wonderful feedback and congratulations on your new arrival! We’re delighted to hear that our team was able to help and that the final necklace turned out just as you hoped.
We’re also thrilled that the print card supplied with your order will be a cherished addition to your home. Your kind words about our customer service mean a lot to us, and we’re grateful for the opportunity to make this special piece for you.
Team HoH x
That is truly lovely to hear, customer service is of the utmost importance to us and it's lovely to hear how pleased you were with the service we offered. Team HoH x
“The process of sending the ashes was very simple as Hand on Heart post a collection kit which arrived very quickly after I placed the order. Hand on Heart emailed me as soon as they had received the package their end which put my mind at rest. They kept me updated with emails and the finished item was returned by trackable post.
I found Hand on Heart offered a good variety of products, more than others I checked out and were also more competively priced.”
Thank you for sharing your experience with us! We’re so pleased to hear that the process was smooth for you, from receiving the ashes collection kit to the regular updates that provided peace of mind. It’s wonderful to know that you appreciated the variety of products we offer, as well as our competitive pricing.
Team HOH x
“Excellent communication, excellent service, I’m extremely grateful that you were able to fulfill my request, my heart locket necklace is absolutely beautiful. Would highly recommend”
Thank you so much for your kind words! We’re delighted to hear that you’re happy with your heart locket necklace and that our communication and service met your expectations. It’s truly rewarding to know that we were able to fulfill your request.
Team HOHx
