Happy Hot Tubs Reviews

Name: Happy Hot Tubs
Rating: 4.92

4.9 Rating 141 Reviews

99 %

of reviewers recommend Happy Hot Tubs

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Metrics

4.9

Based on 141 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Happy Hot Tubs 5 star review on 11th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy hot tubs have been amazing from day one of I tail contact superb informative and a genuine interest in the customers. The purchase to delivery was nothing short of superb we are delighted with our purchase. Each staff member we encounter from sales to deliver what a pleasure well done we will recommend to friends and family”

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Posted 2 months ago

“Rob and his tubs are the BEST! Rob is the absolute best as well as his team. Way over our expectations. I stopped by their stand at the New Forest Show NEVER thinking of buying a hot tub...after chatting to Rob for a while started thinking about it and ended up buying one. We live abroad part of the year and as part of my family were leaving quite soon he REALLY made an effort to get it delivered and running before they left! They used it for a few days and loved it and me, who never got into hot tubs get in it EVERY day. It is SUCH a pleasure and really easy to look after. That you Rob and team!!!”

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Posted 2 months ago

“Really pleased with happy hot tubs. Rob talked us through all the options. Quick to do a site survey then prompt delivery and set up. Checked in after install and always on hand for questions. Very happy with our hot tub, friendly and helpful staff and would thoroughly recommend happy hot tubs”

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Posted 2 months ago

“Very happy customer! Couldn't fault the staff at all levels, from sales, to delivery team & aftercare. All the way through the process you felt respected & treated like a person. Even had emails to check everything working ok! Would throughly recommend.”

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Posted 3 months ago

“Rob from the Botley branch was really helpful and guided us though the purchase and install of our tub. The guys that came to install the tub were really efficient and friendly. Great service all round! Thanks!”

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Posted 4 months ago

“Very happy with product - excellent free delivery service - arrived next day.”

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Posted 4 months ago

“We bought our hot tub 4 years ago from Michael and have been back to the showroom on occasions to ask for advise and new products. He's been very helpful every time. We would definitely recommend.”

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Posted 4 months ago

“Just a quick shout out to Michael at Happy Hot Tubs in Hillier Garden Centre, Botley. Best purchase I have ever made. I bought my hot tub about 6 years ago. Just thought I would leave a review to say how reliable it has been. I have not had one single issue in all that time. The model I chose was the Hot Springs Propel. Nothing better than getting in the hot tub on a glorious day imagining being in the Cost Del So. Just as much fun in the tub in the depths of winter imagining being in the hot springs of iceland. A big thumbs up for Happy Hot Tubs from me.”

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Posted 5 months ago

“Needed a lid for the hot tub and needed it fast. Looked on the website and found a green one that looks as if it would fit, but not sure about green. Ordered Friday and it arrived today, Monday and the green looks really fab! Great service good quality lid… what more could you want.”

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Posted 7 months ago

“Great service, next day delivery great quality hot tub lid, Great help over then phone and lid arrived , the couriers even carried the hot tub lid and put it right next to the hot tub for me. Highly recommended”

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Posted 8 months ago

“Fabulous customer service! Sent a free replacement part. Nothing was too much trouble and I love the vacuum!”

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Posted 8 months ago

“From choosing which hot tub to installation, Tim and his team have been a great help, After James and his team mate installed it, he went through in simple terms how to balance and maintain tub. We have been back in touch with Tim in the shop a couple of times since, and always has the time and patience to explain anything we are unsure of. Great sales/Install and aftersales.”

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Posted 8 months ago

“A great service for happy hot tubs , Love my new tub , have music speakers with it too I recommend having the speakers built in So much better ,”

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Posted 9 months ago

“Can't recommend Happy Hot Tubs highly enough! From initial consultations with Happy Tim at the Gosport outlet, through pre-delivery notifications to installation day and follow up after-sales service it has been a pleasure. We opted for a year old HotSpring Jetsetter LX which is as good as new and ideal for the two of us. We looked elsewhere and were tempted by cheaper tubs with loads of jets, bells and whistles but opted for the Jetsetter as it is American made and has the jets we need for our use rather than far too many to show off with! The installation went perfectly with James and the team and the low wall it had to come over was not an issue. We had a comprehensive lesson in use and care on site and the follow up service has (this far) been brilliant, including a visit to our home only three hours after phoning with a slight issue (which was mostly our ignorance!). Happy Hot Tubs are not the cheapest Hot Tub retailer but the adage of 'you get what you pay for' is so true. We have a top of the range tub that will last for years and more than that, we know that Happy Hot Tubs will be at the end of the phone to sort out any issues or answer any questions. If you are thinking of a tub, go and give them a visit. You won't be disappointed.”

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Posted 9 months ago

“I found Gary from the Worthing branch very knowledgeable and helpful finding the correct replacement part for our tub And his follow up customer service and support was excellent all fixed now”

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Posted 9 months ago

“I stumbled upon this company and was so happy with the service. The website is easy to browse The service is great and products always arrived on time and not damaged Will definitely be using these again Thank you”

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Posted 1 year ago

“Three 'Cs' - Confidence [in delivery], Consideration [in our circumstances], Customer Service [in all aspects] - Thank you it's great”

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Posted 1 year ago

“Bought filters for my Canadian spa Toronto hotub a lot cheaper than manufacturers. Super super fast delivery, next day free. Fantastic customer service. Can not fault happy hotubs and will be making my accessories and parts from them in future.”

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Posted 1 year ago

“Excellent Service! Following much procrastination, We got a small hot tub for rehab following surgery. They knew what we were after, didn’t oversell, delivered promptly, set it up and handed over with care. It was just what we were after! The tub had a minor valve fault which was fixed in a couple of days and has been great, my Smart Meter suggests it costs about a coffee every 2 days to run! October 22 prices!”

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Posted 2 years ago

“Cancelled my ocare because they send far too much . Within hours they took out my next payment. Even when instructed not too . Nasty scam”

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Posted 2 years ago

Happy Hot Tubs is rated 4.9 based on 141 reviews