Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.64

1.6 Rating 222 Reviews

14 %

of reviewers recommend Harbor Freight Tools

Company Reviews

Questions

Metrics

1.6

Based on 222 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Harbor Freight Tools made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"BUYER BEWARE! Be careful buying tools from Harbor Freight. They have initiated a ridiculous return policy for defective tool. I bought a Pop Rivet Gun Air Model. It tells you to fill with Hydraulic Fluid. It took 2 people and a vise to open the casing and 30 minutes. Filled it up and closed it. After hooking up the air, it shot the fluid all over my shirt, pants, & part I was working on along with the floor. Not Good. Then I figured out they shorted me the smaller 1\/8\" tip. So when I went to return it, I was told I could only exchange it for another one. so to check it out, the 27 year old manager tried to open the lower filler cap and could not get the cap off another brand new one. I explained that I had been shorted the smaller 1\/8\" tip. We verified that. I asked what was he going to do about the spraying fluid since the gun was identical. I told him I would need to drive 20 minutes back and if it didn't work, then 20 minutes back again each way. By again, even the bottom could not be opened, especially for me at 65 years old. He just shrugged his shoulders. I said I just wanted my money back sine he couldn't supply me a working one. He told me there is now still a 20% restocking fee, even though it can't be restocked. That's $14 of my hard earned money. He would not overwrite that. So I spent over an hour calling corporate only to have them tell me they were going to continue this foolish practice of stealing my money. Then after refusing and asking for a full refund they said they could only give me a gift card for the 20% to go buy more garbage in the store and maybe have another restock fee. I told them if you go to Costco, Walmart, Amazon, etc, they have no questions asked returns, especially when the item is defective and have no alternative. What I want them to answer is \"ARE THEY REALLY GOING TO RESTOCK THIS ITEM EVEN THOUGH IT DON'T WORK? And then sell more of them to some other sucker. I will be returning to the store 1 more time to cancel my membership and get a refund on that. And hopefully not have a 20% restock on that return? I've have been shopping there since they first opened their first stores in California many many years ago. PLEASE THINK TWICE BEFORE BUYING THINGS FROM HARBOR FREIGHT UNTIL THEY CHANGE THEIR WAYS! I am going to do a charge back for the $14 they stole from me. I will not use that stupid $14 gift card. I'll let Citibank deal with that. Money is tight and I have to work many hours to get that money just for them to steal it. THEY DON'T DESERVE MY BUSINESS OR YOURS.\r\nI have included the receipts for you to see."

Harbor Freight Tools 1 star review on 27th October 2024

Jeff Davis

Harbor Freight Tools 1 star review on 2nd September 2024

Anonymous

Harbor Freight Tools 1 star review on 30th August 2024

Thomas Ray

Harbor Freight Tools 1 star review on 4th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's been awhile since I shopped in my local store. I felt that they don't want my kind in the store. They were very friendly with the other people in the store, laughing and joking around. I waited patiently in line for about 8 minutes, when it was my turn, I didn't get greeted, no eye contact and no thank you after the sale was done. I went back a month later and still same response. It's been awhile since I shopped so I decided to go there today and when I went in I saw 2 sales people standing at 2 register talking. I wasn't greeted and the stares I received made me want to walk. So everywhere I went today I asked People of Color about Their experience shopping at Harbor Freight and they said the same thing. They were treated like they didn't belong there. A few Men of color said they tried to apply for a job there and was told that they were not hiring. But why do they have a sign in the window saying they are hiring. I'm unsubscribing from Their email and text. I WILL NOT be doing business with them anymore. EVER!!!!”

Helpful Report

Posted 9 months ago

“The cashier was not nice they have attitude can't even look at u in north myrtle.”

Helpful Report

Posted 9 months ago

“I have basically stopped buying tools from them I needed a ball joint separator their cost $89 on line Amazon $41 and that is why I don’t shop very often there anymore I got basically same kit for half the cost. (I have no problem waiting 2days for it at that price ). Everything they sell has doubled in cost I under inflation but it has not gone up that much everyone is jacking prices up. Sorry harbor freight but you were a great place to shop at one time. And I think the bargains you had are gone now I spend a few dollars more and I get a lot better longevity on power tools”

Helpful Report

Posted 9 months ago

“Bought a 212 cc predator pump, March 2021. Used very little. The engine is junk now. Buyer beware, unless you have 200 dollars to burn. Thought it was carb., it’s the engine, that’s bad. Ordered carb, to find out ,it’s on backorder, 12 weeks, if then. Cancelled the order. The predator is junk, I even bought a newer one, 300 , now. Until I could fix the old one. What a mistake. You live and learn. I’m 71. Things aren’t like they were 30 years ago. Only business that steal from the consumer, are surviving. I buy what I can on social security, health reasons caused me to leave the work force early, just to have my money stolen after bad purchases. The old saying, you get what you pay for.”

Helpful Report

Posted 9 months ago

“A few years ago, I bought a Hercules HE74 12" sliding compound miter saw, and I am very pleased with it. It replaced a similar but 10" Makita, so it was a hard act to follow. However, it has proved more capable in every feature, and the laser line enables easier accurate cuts. I use it more than any of my other power tools. For the serious DIYer, it is an impressive tool, and very good value.”

Helpful Report

Posted 9 months ago

“There tools are junk”

Helpful Report

Posted 10 months ago

“I paid for a 4 gallon oil free fortress air compressor for framing. The manager swore up and down this would compete with metabo Tank. Well. I've used it for one day and I can't even shoot 6 nails that can sink. I called them and they are Still taking 20% restock fee even though they Misslead me into a bad purchase. Do NOT buy anything from harbor freight”

Helpful Report

Posted 10 months ago

“I was to receive a 225 piece tool set back in November and still have not received it. Comp[any will not respond to calls or emails. I think the company is trying to scam me. Be very wary of this company.”

Helpful Report

Posted 10 months ago

“Horrible customer service. It takes weeks to get any kind of a response. I finally received my gift card via email only to have them cancel after I gave it as a gift! Worst experience! I will never buy anything from this company!”

Helpful Report

Posted 10 months ago

“Only 1 cashier. The line was very long. They have really changed in customer service. No more going back there. This was congress and Lake Worthless.”

Helpful Report

Posted 10 months ago

“Purchased Viking car jump starter. Never used it until recently and discovered it did not work. I kept it charged as per instructions. Only buy hand tools from them and be choosy about those! They would not give me anything on the item. Wasted $80.00!”

Helpful Report

Posted 10 months ago

“In Nov. of 2020 I purchased a Viking lithium battery car jumper and charged it as the instructions stated. It stayed in the car until last month when I needed it. It would not work at all! I then charged it (it had lost all charge in less than a month). I tried to return it but discovered that I was out of luck because 90 days had long gone. The store would do nothing at all except say I'm sorry. I would have accepted a lot less than I paid in store credit. DO NOT BUY A VIKING PRODUCT!!!”

Helpful Report

Posted 10 months ago

“Bought a generator it didn’t work 2 hours after purchase took it back manger wouldn’t replace, charged me 160.00 restock fee.i called corporate and got no where. No more gift cards or purchases from these guys unless they contact me and replace my generator, tell all buyers beware!!”

Helpful Report

Posted 10 months ago

“I was at harbor freight 2931 West shore drive Holland Michigan and a elderly woman with blonde hair gave me a wicked look as soon as I entered the store. Then she was standing around check out with Olivia the girl that rang me up and neither one greeted me said thank you or anything..... although they were whispering to each other....so I will NEVER shop at this store again!!”

Helpful Report

Posted 11 months ago

“This specific location is hiring. Do NOT apply, don't waste your time and energy even thinking about it. They offer you big bucks so they (Elle) can abuse you. This job will effect your home life no matter how you approach your ethics. They (elle) gets satisfaction in bullying grown people. They(Elle) like to create tasks in their job description in order to set her employees up for failure. She carries an attitude problem daily that she projects onto her employees and customers. She causes too much unnecessary drama that mentality unstablizes her employees. She will pick a fight with you even when there's nothing wrong. She does not protect her employees from sexual harrasment or aggressive customers. Truly not worth the medical help you'll need while working here. I promise you will absolutely be taken advantage of just like every single current employee is now. Be safe, and choose wisely.”

Helpful Report

Posted 11 months ago

“Everything I have purchased worked as expected. They are not everyday tools. They are tools for your arsenal for when they are needed, and then they work just fine. Chop saw w/ stand, battery trickle chargers, jump starter battery, hand tools, solar kit, solar led light kits, over the last 5 years and all of still works.”

Helpful Report

Posted 11 months ago

“THEY GOT ME!!!! Beware of their "policies"! They aren't there for the best interest of the customer! I've been a prepaid customer of Harbor Freight in Muskegon for years! Done thousands of dollars of business! I bought a 9500 watt generator (around $2,200). I was told when buying it that it would work at my house. My electrician then had a heart attack and couldn't install it to my electrical system for months. Once he was able he came then told me this will not work for my house because I had a well and pump. It wasn't big enough! This Generator was never used, no tags or brochures or stickers were ever removed from it. It is just as it was the dsy i bought it! It never had any gas put in it and never even tried to start it! It was new and never used. I also bought their warranty! (the warranty didn't however cover any bad business practices by Harbor freight)! I tried to exchange it for a bigger one but they didn't have anything and couldn't order anything! I had no choice but to return it and to their liking! It was barely out of the box! They charged me $440.00 for a restocking fee and took kept the warranty that I bought. They said "sorry it our policy"! A policy designed to rip off customers, imo! They had this on the floor when I bought it. It was not ordered in for me. Im sure their cost was less when they originally bought it for their inventory. They will undoubtedly put it on the floor and sell it for today's price as brand new! I feel like I was ripped off and it really bothers me, especially when I think of all the business I did with them! Now, I know who they are and I see how they operate! They are not on your side and seem to care about only the $ (and their "policy that they quickly hide behind") then the customer and doing what's right! I would suggest doing business somewhere else where they respect their customers and appreciate the business you give them! This is just wrong! This "policy" should be illegal! Don't get caught up with the apparent crooks at Harbor freight! Go somewhere else!! Just look at the other reviews, that should tell all! Most complain about the poor service. Actually, Had no prior issues with Harbor freight other than I had to return items that broke or didn't hold up! Only the big ticket items they'll fight you on apparently! I've been a business owner for over 40 years! I can't believe they did this to me! It won't ever happen again!”

Helpful Report

Posted 1 year ago

“I am a life long loyal customer if harbor freight tools along with most of my family and friends and I've always had great customer service and help when I needed questions answered and no hassles when having to return a faulty item for a new replacement. I typically don't purchase an extended warranty unless the item is a big ticket item and there has only been a few over the year's. I purchased one of the 7X10" mini metal lathes a couple years back and paid a lot for it so I opted for the extended warranty. I now have a non working mini lathe that's no better than a paper weight without the replacement part's. I was under the impression that everytime a made a purchase and gave the clerk my phone number that it would be as good as any proof of purchase receipt. Now that I actually need to use my warranty for replacement parts Harbor Freight can't seem to find my warranty. I paid a good bit of money to have that protection for what? I feel cheated and ripped off. They have lost a life long customer and many other's i know will not give them their business . I hate to sound so negative, but I feel very let down by them.”

Helpful Report

Posted 1 year ago

“Worst service and employees next to Walmart, ask them 'are you aware of the company scam through email', most will say No. if you use CC of any kine you will be scammed, your email will be hacked and HF will not acknowledge. I tried using cash, and It's just as bad, they pretend it doesn't exist. I call corporate and none seems to be aware, HF full of BS.”

Helpful Report

Posted 1 year ago

“concerning harbor freight lawrenceville ga they ask too many personal questions .. company IS UNFAIR TO POOR PEOPLE AND SENIORS WHO DO NOT HAVE A PHONE. I WILL NOT BUY A WASHER FROM THEM STEVE N”

Helpful Report

Posted 1 year ago

Harbor Freight Tools is rated 1.6 based on 222 reviews