Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.60

1.6 Rating 246 Reviews

13 %

of reviewers recommend Harbor Freight Tools

Company Reviews

Questions

Metrics

1.6

Based on 246 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Harbor Freight Tools 1 star review on 28th December 2024

"BUYER BEWARE! Be careful buying tools from Harbor Freight. They have initiated a ridiculous return policy for defective tool. I bought a Pop Rivet Gun Air Model. It tells you to fill with Hydraulic Fluid. It took 2 people and a vise to open the casing and 30 minutes. Filled it up and closed it. After hooking up the air, it shot the fluid all over my shirt, pants, & part I was working on along with the floor. Not Good. Then I figured out they shorted me the smaller 1\/8\" tip. So when I went to return it, I was told I could only exchange it for another one. so to check it out, the 27 year old manager tried to open the lower filler cap and could not get the cap off another brand new one. I explained that I had been shorted the smaller 1\/8\" tip. We verified that. I asked what was he going to do about the spraying fluid since the gun was identical. I told him I would need to drive 20 minutes back and if it didn't work, then 20 minutes back again each way. By again, even the bottom could not be opened, especially for me at 65 years old. He just shrugged his shoulders. I said I just wanted my money back sine he couldn't supply me a working one. He told me there is now still a 20% restocking fee, even though it can't be restocked. That's $14 of my hard earned money. He would not overwrite that. So I spent over an hour calling corporate only to have them tell me they were going to continue this foolish practice of stealing my money. Then after refusing and asking for a full refund they said they could only give me a gift card for the 20% to go buy more garbage in the store and maybe have another restock fee. I told them if you go to Costco, Walmart, Amazon, etc, they have no questions asked returns, especially when the item is defective and have no alternative. What I want them to answer is \"ARE THEY REALLY GOING TO RESTOCK THIS ITEM EVEN THOUGH IT DON'T WORK? And then sell more of them to some other sucker. I will be returning to the store 1 more time to cancel my membership and get a refund on that. And hopefully not have a 20% restock on that return? I've have been shopping there since they first opened their first stores in California many many years ago. PLEASE THINK TWICE BEFORE BUYING THINGS FROM HARBOR FREIGHT UNTIL THEY CHANGE THEIR WAYS! I am going to do a charge back for the $14 they stole from me. I will not use that stupid $14 gift card. I'll let Citibank deal with that. Money is tight and I have to work many hours to get that money just for them to steal it. THEY DON'T DESERVE MY BUSINESS OR YOURS.\r\nI have included the receipts for you to see."

Harbor Freight Tools 1 star review on 27th October 2024

Jeff Davis

Harbor Freight Tools 1 star review on 2nd September 2024

Anonymous

Harbor Freight Tools 1 star review on 30th August 2024

Thomas Ray

Anonymous

Anonymous // 01/01/2019

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“I was very disappointed going to harbor freight today to get a drill. The employee showed us where the drills were and we picked out the one we wanted when we got home. It was not a drill. It was a jackhammer drill not a regular drill. We turned around to exchange it for a drill, they charge us 20% restocking fee and we were only gone from the store not even three hours. The cost was $97.82 and they returned to me $78.25. Unbelievable! I will never shop at Harbor freight again.”

Helpful Report

Posted 6 months ago

“I went to return and exchange a product. The girl at the register must of been new. The first thing she said was, "you're returning all of this"? I said yes but may exchange your jack set for a metal ramp. I handed her my receipts, one for the jacks and the other for two products. All 3 items had not been opened. She looked at both of them and couldn't figure out where the products were on the receipt and suddenly said, I'm going to help the next customer first, and suddenly started speaking to a Mexican man in Spanish behind me. She was hispanic also. I said, Yo no habla espanol but you need to help me first. Call your manager. She walks over to a woman who had been gossiping with another employee or customer, and the woman (Dawn) approaches me. I said, your employee just blew me off. I need assistance returning my goods, Yo no habla espanol. The manager immediately said I was racist and needed to leave the store. I told her I wasn't driving 50 miles to another Harbor freight. She called a big Mexican man to the register, so I left the store. If anyone was racist it was the cashier. Very unprofessional employees at the Mt Pleasant, TX location. I'll never go there again. Hopefully the District Manager calls me back today. I left a message at their Calabasas headquarters.”

Helpful Report

Posted 6 months ago

“Excellent customer service today at the Blackwood store. Dan and Teddy were extremely busy, and handled it flawlessly, and professionally. They even loaded my vehicle for me. A+ service from both of those gentlemen!!!!”

Helpful Report

Posted 6 months ago

“Check your web site for a auto scan tool drove a hour to the store had the 1k in hand to buy it they said some one put a hold on it from out of state money in hand still wouldn't sell it to me call your 1800 number no help so long story short lot of money and no tool for our shop witch hurt our customers base I would recommend another place to shop”

Helpful Report

Posted 6 months ago

“Very bad quality would like to see some improvement made a bad decision buying a product from you”

Helpful Report

Posted 6 months ago

“I'm very disappointed with harbor freight, they keep advertising a Portable Generator 13000 W,and they don't have any in the store and they said don't know when it be available, My question is why the advertising something they didn't have,”

Helpful Report

Posted 7 months ago

“Spent almost $1,000 in Harbor Freight last week one of the things I purchased was five draw rolling tool cart in green. After putting it together a few days later in the shop which was today. I ended up finding out that the entire back hinge for the top lid was pulled out and there's three dents in the lid of this brand new toolbox. So I took pictures of it and went down to the local store where they have five or six of the same model in different colors for display in the aisle. Upon speaking to the store manager who didn't seem to care less and who had a lousy attitude and had just clocked in for the day I actually saw him clocking in he told me essentially that for the most part they couldn't help me they couldn't even guarantee me that they could get me the color that I had had of my toolbox not that I cared so much at that point. What I did care about was that I spent the time to come down there spent all the money took the product home spent a few hours to build the Box properly only to find out that it's damaged and now have to spend time to bring the box back down deal with people with a lousy attitude get another box bring it back to the shop and then take another couple hours to build it properly. So all I asked for was just swap me out my box which is built with one of yours which is built and you can put in mine in the row as one of your floor models not a big deal nobody loses any money you're just exchanging me out for your stuff that you sold me which was damaged. However the store manager was incredibly arrogant rude with me and then didn't even come back out to talk to me himself he sent message through somebody standing in the front which I found to be fairly cowardly. I then called corporate who put me on the phone with and equally useless and equally unhelpful and equally arrogant person who did nothing to help me and couldn't offer a solution which at that point I don't even understand why they have a customer service line if you don't attend to customer service matters what I can tell you is from here on out I will literally use anyone else other than Harbor Freight and not one mechanic in our shop will spend a dime here on anything so thank you for showing us that you have no loyalty to the people who purchase your products and that you hire people who don't have the mannerisms for customer service also thank you for showing us that you sell damaged junk and don't care”

Harbor Freight Tools 1 star review on 14th June 2024

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Posted 7 months ago

“Harbor freight has good tools but there credit card company is a joke. Approved for $1,500 I bought $500 worth of tools with the card no late or missed payments and didn't matter how much I pay they lowered the limit below what was on the account every month to charge more and destroy credit ratings. Synchrony bank is a fraud.”

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Posted 7 months ago

“Friendly staff. Help me pick the best generator for my needs.”

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Posted 7 months ago

“bought a membership and when i went to use it no records found i didn't use it for a couple of months then when i went to the store they didn't have record so paid full price and left. today i went on line to view compressors and thought maybe i can just log-in and then it would recognize me again nothing . so i called the 1-800 number and again was told no records the scam is they ask you to buy a membership when you pay then its never registered and they keep the money!”

Helpful Report

Posted 7 months ago

“I purchased a powerwasher and the item was defective upon returning it I was charged $39.99 restocking fee why am I paying to restock a defective item? Maybe I should charge them for my time to return the item. I called and left a VM for the DM but have yet to hear from anyone. So beware if they sell you defective tools you pay to restock them.”

Helpful Report

Posted 7 months ago

“I happened to buy some welding supplies in the Poughkeepsie, NY today. I was greeted by the store manager who went out of his way to guide me to my products. The store (#340) was very clean and isles were neatly defined. I also used the bathroom and it was clean also. This store is well managed. Carl J. Verderber, Rhinebeck, NY PS- Of course the products were quality and affordable.”

Helpful Report

Posted 7 months ago

“I purchased a 1 hp shallow well pump. It was bad upon instillation. I took it back, got a second pump. it lasted 1.5 days. I had a 1-year extended insurance plan. I took it back and harbor freight did not have a replacement. They refunded my money but charged me $35.00 for a restocking fee. So, harbor freight is going to restock my bad pump. Harbor freight is 60 miles away, I have no less then250 miles involved in there bad pumps. Is it possible I was sold a bad pump that had been restocked. I return a faulty pump and was charged for returning it, and they had no pump to replace my bad pump. I went to Menards and bought an equal pump, it came with an instore warranty, thaey told me if I return it, thdere will be no restocking fee.”

Helpful Report

Posted 7 months ago

“Already sent a message to you about a driving mower lift with no response in a week so far. Don't buy anything from harbor freight by mail. You will end up with missing parts. The box looked like it had been in an accident....”

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Posted 7 months ago

“Harbor Freight shouldnt be allowed to advertise items they dont actual stock or have in the stores. They expect you to pay up front for tool boxes and such in full and wait up to two and half months for delivery. Bad Joke and terrible practices.”

Helpful Report

Posted 7 months ago

“Looked at buying the Predator pressure washer. 4400 PSI, 4.0 GPM. Applied for a credit card. To pay off with no interest. Price was $809 on sale. HD was out of stock on everything in this size range. Reviews were decent and I’m a contractor and need it for a job, so was going to roll the dice Until I started reading the warranty coverage. I thought it was two years, but when you read close… it’s only on the emissions. Everything else is 90 days. Then they will sell you a $299 warranty for two years. In the end paid $90 more for a Dewalt with same specs. 5 year engine, 10 year pump, 10 year frame and its Dewalt. There stuff is junk, they don’t back it up, and in reality it just not any more to buy decent brands that back there product and from retailers that do the same.”

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Posted 7 months ago

“Had to stand in line, one register open, while 4 harbor freight employees try to find a creeper for one person. Ridiculous. Someone could have opened another register. I will order from Amazon and wait a day before I will stand in line forever while 4 people wait on one guy.”

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Posted 7 months ago

“Bought a farm duty electric motor this morning for about $168. Spent two hours of mine and a mechanic’s time installing it on a pole over water. Using it for a boat lift. It ran for a few seconds and quit. I took it back to the Harbor Freight where I had bought it a few hours earlier. They didn’t have any more so they tried to refund my money, less a 20% restocking fee. On a defective item. I am livid. Going to another store in the morning to get a replacement, completing my business with this company.”

Helpful Report

Posted 7 months ago

“Harbor freight cash usage always changing. Must have printed copy/or must be on phone. Back and forth until expired. Exploding screwdriver bits. Store refused to accept return for dangerous item. Not going back.”

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Posted 7 months ago

“they sell battery chargers that don't charge dead batteries. How dumb is that. And sales people don't inform customers.60 bucks in the garbage. They would not let me return it or exchange it. I will never shop there again and will inform others of my experience.”

Helpful Report

Posted 7 months ago

Harbor Freight Tools is rated 1.6 based on 246 reviews