Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.64

1.6 Rating 222 Reviews

14 %

of reviewers recommend Harbor Freight Tools

Company Reviews

Questions

Metrics

1.6

Based on 222 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Harbor Freight Tools made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"BUYER BEWARE! Be careful buying tools from Harbor Freight. They have initiated a ridiculous return policy for defective tool. I bought a Pop Rivet Gun Air Model. It tells you to fill with Hydraulic Fluid. It took 2 people and a vise to open the casing and 30 minutes. Filled it up and closed it. After hooking up the air, it shot the fluid all over my shirt, pants, & part I was working on along with the floor. Not Good. Then I figured out they shorted me the smaller 1\/8\" tip. So when I went to return it, I was told I could only exchange it for another one. so to check it out, the 27 year old manager tried to open the lower filler cap and could not get the cap off another brand new one. I explained that I had been shorted the smaller 1\/8\" tip. We verified that. I asked what was he going to do about the spraying fluid since the gun was identical. I told him I would need to drive 20 minutes back and if it didn't work, then 20 minutes back again each way. By again, even the bottom could not be opened, especially for me at 65 years old. He just shrugged his shoulders. I said I just wanted my money back sine he couldn't supply me a working one. He told me there is now still a 20% restocking fee, even though it can't be restocked. That's $14 of my hard earned money. He would not overwrite that. So I spent over an hour calling corporate only to have them tell me they were going to continue this foolish practice of stealing my money. Then after refusing and asking for a full refund they said they could only give me a gift card for the 20% to go buy more garbage in the store and maybe have another restock fee. I told them if you go to Costco, Walmart, Amazon, etc, they have no questions asked returns, especially when the item is defective and have no alternative. What I want them to answer is \"ARE THEY REALLY GOING TO RESTOCK THIS ITEM EVEN THOUGH IT DON'T WORK? And then sell more of them to some other sucker. I will be returning to the store 1 more time to cancel my membership and get a refund on that. And hopefully not have a 20% restock on that return? I've have been shopping there since they first opened their first stores in California many many years ago. PLEASE THINK TWICE BEFORE BUYING THINGS FROM HARBOR FREIGHT UNTIL THEY CHANGE THEIR WAYS! I am going to do a charge back for the $14 they stole from me. I will not use that stupid $14 gift card. I'll let Citibank deal with that. Money is tight and I have to work many hours to get that money just for them to steal it. THEY DON'T DESERVE MY BUSINESS OR YOURS.\r\nI have included the receipts for you to see."

Harbor Freight Tools 1 star review on 27th October 2024

Jeff Davis

Harbor Freight Tools 1 star review on 2nd September 2024

Anonymous

Harbor Freight Tools 1 star review on 30th August 2024

Thomas Ray

Harbor Freight Tools 1 star review on 4th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called your customer assistant phone support to ask questions why your company discontinued selling system security systems. I was told she didn't know why. I guess she did..,.but was told not to disclose the reason. Moving forward.....Guess I will not be shopping at Harbor Freight.”

Helpful Report

Posted 4 months ago

“Harbor Freight's Return Policy is NOT WHAT THEY SAY IT IS. This is what's advertised on line (Google): Does Harbor Freight have a good return policy? Merchandise may be returned within 90 days for a full refund or replacement, whichever you prefer. Shipping and handling charges are non-refundable. When returning an item to a store, you must provide a copy of your packing slip or order with the item listed. Not True. I made a purchase of Bondo $11.99 Not sure if it was what I needed and asked the cashier at the store it it was returnable...he said yes. As it turned out, I didn't use it and took it back to the store. The return was refused and I was shown that on the receipt it said the item was not returnable.......I couldn't read it cause I didn't have my reading glasses (do you always have yours?) I called Customer Service and got the same answer......I'm stuck with it. Needless to say, I won't be shopping at HF in the future nor will I recommend others shop there as I had before. HF, if your listening, mention you have caveats to your return policy”

Helpful Report

Posted 4 months ago

“Great tools but just had a bad experience with Jeff who said "don't grab" when I was reaching for a pen to sign for a return”

Helpful Report

Posted 4 months ago

“I purchased some equipment and returned it on line. I called Customer Service and the associate informed me it could take up to 4 to 6 weeks before I receive my funds. Wow!!”

Helpful Report

Posted 4 months ago

“Prices at Harbor Freight used to be very reasonable ! Not any more!! The majority of merchandise is substandard or lower level. Prices are no longer reasonable . Quality and price can be beat by purchasing from sellers on eBay or amazon.”

Helpful Report

Posted 4 months ago

“My husband and myself stopped in the Valdosta, GA store #00294 this evening to get a bench grinder and other items and the store associate Keleda greeted us with the most infectious smile and also brought us a buggy after seeing many other items that we wanted to purchase. She was very friendly, knew the store well and gave great direction on where items were located. I rarely give reviews, but the wonderful customer service was so refreshing and to see that beautiful smile while checking out, really brightened my mood. I could not pass on the opportunity to express how great this employee is at her job! Someone needs to show her some recognition and give that lady a raise! I myself would love to say she was one of my employees. Thanks again Keleda! It was a real pleasure meeting you.”

Helpful Report

Posted 4 months ago

“Purchased a few Drummond 1HP Shallow Well Pumps with pressure tank. Have purchased these before and they have performed okay. The last Pump was purchased late Fall 2023 and used for 2 months. Removed and stored for the winter. Installed again late spring 2024 worked for almost a month and quit. The Plastic impeller section inside the Stainless housing had shattered. Harbor Freight does not stock replacement parts nor will they TELL YOU who makes their pumps for them so you can personally research a replacement impeller. Their attitude makes this a $169 throwaway item should anything malfunction. Drummond Pumps imported by Harbor Freight are not serviceable !!!!!. I now currently own 2 of these pumps with good motors and pressure tanks and fittings ( available locally for parts with but with Bad Impellers) soon to be placed on the Spokane WA Craiglist. Perhaps someone can use a motor or tank. I have learned my lesson, I will no longer buy any imported item from Harbor freight that has no parts support. I advise you to buy a pump elsewhere or you'll be wasting your money.”

Helpful Report

Posted 4 months ago

“They talk me in to joining the club before I joined the club. I was getting emails every other day since I joined the club. I have not received one email.”

Helpful Report

Posted 4 months ago

“I bought one of the 6 gallon pancake compressor and the air hose from the pump to the tank blew of It has now been almost 45 days and they have no answer to get the replacement part that. I used to be a big fan of Harbor freight and have never had this problem before, but it's like they don't even have an idea when they're going to get this hose. And so be careful when you buy anything from Harbor freight That might have working parts that could go bad.I would not recommend it.I would recommend spending the extra money to a company.That would at least take care of the problem instead of just blowing you off.Thank you!”

Helpful Report

Posted 4 months ago

“The store “manager” refused to help me locate an item after I told him I looked in the isle given on website. Told me to ask the cashier who was the only person working the registers with a long line of people. When I asked him, he said he couldn’t leave his post which I completely understand and wasn’t sure why I was sent to him. Finally the SECURITY GUARD helped me find the item I needed. When I went to pay, the line was held up by everyone going to the single cashier to help find items. I was trying to support a smaller store instead of a big box store but this store is poorly run by this “manager”. Will not be returning.”

Helpful Report

Posted 4 months ago

“After always paying my Harbor Freight card balance and having a $2000 credit line, my account was closed due to other credit card issues. I will never shop here again.”

Helpful Report

Posted 4 months ago

“Harbor freights falls and drills everything they sell in their stores a bunch of junk high praise junk I bought a electric chainsaw was never worth a darn since the day I bought it and made me pay a warranty for for one year to get a new chainsaw cuz the chain won't stay on the old one but they're a terrible place to buy anything for tools or power equipment don't waste your time there unless you want to be ripped off”

Helpful Report

Posted 4 months ago

“I was very disappointed going to harbor freight today to get a drill. The employee showed us where the drills were and we picked out the one we wanted when we got home. It was not a drill. It was a jackhammer drill not a regular drill. We turned around to exchange it for a drill, they charge us 20% restocking fee and we were only gone from the store not even three hours. The cost was $97.82 and they returned to me $78.25. Unbelievable! I will never shop at Harbor freight again.”

Helpful Report

Posted 4 months ago

“I went to return and exchange a product. The girl at the register must of been new. The first thing she said was, "you're returning all of this"? I said yes but may exchange your jack set for a metal ramp. I handed her my receipts, one for the jacks and the other for two products. All 3 items had not been opened. She looked at both of them and couldn't figure out where the products were on the receipt and suddenly said, I'm going to help the next customer first, and suddenly started speaking to a Mexican man in Spanish behind me. She was hispanic also. I said, Yo no habla espanol but you need to help me first. Call your manager. She walks over to a woman who had been gossiping with another employee or customer, and the woman (Dawn) approaches me. I said, your employee just blew me off. I need assistance returning my goods, Yo no habla espanol. The manager immediately said I was racist and needed to leave the store. I told her I wasn't driving 50 miles to another Harbor freight. She called a big Mexican man to the register, so I left the store. If anyone was racist it was the cashier. Very unprofessional employees at the Mt Pleasant, TX location. I'll never go there again. Hopefully the District Manager calls me back today. I left a message at their Calabasas headquarters.”

Helpful Report

Posted 4 months ago

“Excellent customer service today at the Blackwood store. Dan and Teddy were extremely busy, and handled it flawlessly, and professionally. They even loaded my vehicle for me. A+ service from both of those gentlemen!!!!”

Helpful Report

Posted 5 months ago

“Check your web site for a auto scan tool drove a hour to the store had the 1k in hand to buy it they said some one put a hold on it from out of state money in hand still wouldn't sell it to me call your 1800 number no help so long story short lot of money and no tool for our shop witch hurt our customers base I would recommend another place to shop”

Helpful Report

Posted 5 months ago

“Very bad quality would like to see some improvement made a bad decision buying a product from you”

Helpful Report

Posted 5 months ago

“I'm very disappointed with harbor freight, they keep advertising a Portable Generator 13000 W,and they don't have any in the store and they said don't know when it be available, My question is why the advertising something they didn't have,”

Helpful Report

Posted 5 months ago

“Spent almost $1,000 in Harbor Freight last week one of the things I purchased was five draw rolling tool cart in green. After putting it together a few days later in the shop which was today. I ended up finding out that the entire back hinge for the top lid was pulled out and there's three dents in the lid of this brand new toolbox. So I took pictures of it and went down to the local store where they have five or six of the same model in different colors for display in the aisle. Upon speaking to the store manager who didn't seem to care less and who had a lousy attitude and had just clocked in for the day I actually saw him clocking in he told me essentially that for the most part they couldn't help me they couldn't even guarantee me that they could get me the color that I had had of my toolbox not that I cared so much at that point. What I did care about was that I spent the time to come down there spent all the money took the product home spent a few hours to build the Box properly only to find out that it's damaged and now have to spend time to bring the box back down deal with people with a lousy attitude get another box bring it back to the shop and then take another couple hours to build it properly. So all I asked for was just swap me out my box which is built with one of yours which is built and you can put in mine in the row as one of your floor models not a big deal nobody loses any money you're just exchanging me out for your stuff that you sold me which was damaged. However the store manager was incredibly arrogant rude with me and then didn't even come back out to talk to me himself he sent message through somebody standing in the front which I found to be fairly cowardly. I then called corporate who put me on the phone with and equally useless and equally unhelpful and equally arrogant person who did nothing to help me and couldn't offer a solution which at that point I don't even understand why they have a customer service line if you don't attend to customer service matters what I can tell you is from here on out I will literally use anyone else other than Harbor Freight and not one mechanic in our shop will spend a dime here on anything so thank you for showing us that you have no loyalty to the people who purchase your products and that you hire people who don't have the mannerisms for customer service also thank you for showing us that you sell damaged junk and don't care”

Harbor Freight Tools 1 star review on 14th June 2024

Helpful Report

Posted 5 months ago

“Harbor freight has good tools but there credit card company is a joke. Approved for $1,500 I bought $500 worth of tools with the card no late or missed payments and didn't matter how much I pay they lowered the limit below what was on the account every month to charge more and destroy credit ratings. Synchrony bank is a fraud.”

Helpful Report

Posted 5 months ago

Harbor Freight Tools is rated 1.6 based on 222 reviews