Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.60

1.6 Rating 246 Reviews

13 %

of reviewers recommend Harbor Freight Tools

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Metrics

1.6

Based on 246 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Harbor Freight Tools 1 star review on 28th December 2024

"BUYER BEWARE! Be careful buying tools from Harbor Freight. They have initiated a ridiculous return policy for defective tool. I bought a Pop Rivet Gun Air Model. It tells you to fill with Hydraulic Fluid. It took 2 people and a vise to open the casing and 30 minutes. Filled it up and closed it. After hooking up the air, it shot the fluid all over my shirt, pants, & part I was working on along with the floor. Not Good. Then I figured out they shorted me the smaller 1\/8\" tip. So when I went to return it, I was told I could only exchange it for another one. so to check it out, the 27 year old manager tried to open the lower filler cap and could not get the cap off another brand new one. I explained that I had been shorted the smaller 1\/8\" tip. We verified that. I asked what was he going to do about the spraying fluid since the gun was identical. I told him I would need to drive 20 minutes back and if it didn't work, then 20 minutes back again each way. By again, even the bottom could not be opened, especially for me at 65 years old. He just shrugged his shoulders. I said I just wanted my money back sine he couldn't supply me a working one. He told me there is now still a 20% restocking fee, even though it can't be restocked. That's $14 of my hard earned money. He would not overwrite that. So I spent over an hour calling corporate only to have them tell me they were going to continue this foolish practice of stealing my money. Then after refusing and asking for a full refund they said they could only give me a gift card for the 20% to go buy more garbage in the store and maybe have another restock fee. I told them if you go to Costco, Walmart, Amazon, etc, they have no questions asked returns, especially when the item is defective and have no alternative. What I want them to answer is \"ARE THEY REALLY GOING TO RESTOCK THIS ITEM EVEN THOUGH IT DON'T WORK? And then sell more of them to some other sucker. I will be returning to the store 1 more time to cancel my membership and get a refund on that. And hopefully not have a 20% restock on that return? I've have been shopping there since they first opened their first stores in California many many years ago. PLEASE THINK TWICE BEFORE BUYING THINGS FROM HARBOR FREIGHT UNTIL THEY CHANGE THEIR WAYS! I am going to do a charge back for the $14 they stole from me. I will not use that stupid $14 gift card. I'll let Citibank deal with that. Money is tight and I have to work many hours to get that money just for them to steal it. THEY DON'T DESERVE MY BUSINESS OR YOURS.\r\nI have included the receipts for you to see."

Harbor Freight Tools 1 star review on 27th October 2024

Jeff Davis

Harbor Freight Tools 1 star review on 2nd September 2024

Anonymous

Harbor Freight Tools 1 star review on 30th August 2024

Thomas Ray

Anonymous

Anonymous // 01/01/2019

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“One star is too many! Just can’t get it to erase. Bought trash pump in January so I would have it for spring. So last week, I hook it up…. It sounded like it had a bad bearing but then it started smoking. I take it back to HF and the will not take returns on pumps that they sell and I think they manufacture. Instead, I have to call a number which takes you to VM to tell you to email them your complaint. So, beings I have all the time in the world ( that should have been a simple return), I email them. It’s been two days and no reply. I will never enter their stores again. When you sell trash and won’t stand behind it, it stinks! Not sorry, they are!”

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Posted 7 months ago

“This review addresses the Norwich,Ct Harbor Frieght manager Gloria. I was trying to buy a 3 ton floor jack and nothing agreed with anything. Availability,in store price,coupons,emails,nothing. After a lengthy with Gloria, my problems and concer n were gone. Great people person with great communication and knowledge. After trying three other HF stores, I finally found a caring,knowledgeable person. Thank you again for all you help Gloria.”

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Posted 7 months ago

“Denise was so helpful helping us find the perfect mattress! She was so kind! We will definitely be back!”

Helpful Report

Posted 7 months ago

“My Load Master utility tool box was bought three weeks ago in Clifton Park NY. In outfitting my trailer I have purchased hitch locks and more, I need three keys. With the exception of Harbor Freight it was easy to order a third key. Not so with Harbor Freight. The store manager was sympathetic, he told me to call corporate service department replacement parts. They do not handle spare keys. You could go to HD or LO. Nada. Leaving me with two options. Go to a small key shop $$ or order a better lock. The harbor freight lock is flimsy so replacement may be the best route. Sorry Harbor Freight, your customer service sucks.”

Helpful Report

Posted 7 months ago

“Harbor Freight sells Mickey Moose tools…and that’s okay. That’s why we go there…for their cheap tools. But their business practices and customer service sucks! I bought a tool chest that I was needing for a pending move, and I was aware it would have to be shipped to the store and I would pick up. I was told, after I paid, that would be 5 to 6 weeks. I went ahead left it alone in case I needed a fallback. I went online and found one about 40 miles away and drove there and got that one. When I went to pay I asked that they just credit the first one and apply the payment to the one in stock. Told me they can’t do that. So, drove back to the original store and handed them the receipt and told them to cancel the Oder. They said they couldn’t do that until it arrives (5-6 weeks). In the meantime, they’re working off my money, for a product I don’t have, and can’t cancel for well over a month. You take my $350 times all the stores and all the customer with my scenario, and you have extortion.”

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Posted 7 months ago

“Harbor freight advertises their deals all the time. The last 2 times I went because of one of their ads, they were all out of stock. I don't support stores that do deceptive tricks like this to get customers to come to their stores.”

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Posted 7 months ago

“Used to love this store, but changing my review after being charged a restocking fee on a BROKEN product. Bought it, didn't work as described, returned it WITH receipt and was charged a $40 restocking fee. This was NOT mentioned when I purchased it from the store nor was there a sign on/near the item. If there is a restocking fee this NEEDS to be mentioned BEFORE I purchased. I generally don't return items but this was a pricier item and it didn't work. After this I feel like this store is not honest and I will not be shopping here again. I tried talking to customer service who claimed this was on the receipt and on their website - which is great except I shopped IN STORE and it's not shown on my receipt until AFTER purchase - as in I had no way of knowing about this until AFTER the purchase. Never trusting this company after this scam.”

Helpful Report

Posted 7 months ago

“I purchased an electric pressure washer at store in Crossville Tn. When I opened it I wanted to attach an additional hose but was unable. The pressure washers hose end was not a standard size fitting although it looked like a standard hose. The OD was larger than standard. I repacked the washer and returned to the store within an hour of purchase. The store charged me a restocking fee of $15. I will never spend another dime with Harbor Freight.”

Helpful Report

Posted 7 months ago

“I received as a gift a small bit set that cost about $6.99. I used it one time and the small screws. I was screwing into a wood board. Ate the interior metal off the bit. I tried to return it but without a receipt and without them able to look it up anymore, they say they wouldn’t do anything for me. I told her that I would throw them in the trash outside her door and I would never buy another thing from harbor freight again X customer”

Helpful Report

Posted 7 months ago

“They sold my email address to several web type organizations that sell tools and complements. I have gotten bombarded with emails since I gave the check out salesman my email address for warranty purposes on the product that I bought. Don’t share your email address with these people.”

Helpful Report

Posted 7 months ago

“An attempted purchase for several items online was denied by the security system. I left a request for a callback and promptly made my purchase through a competitor, which actually saved me 19%. Thank you Harbor Freight for your security glitch. Customer service called me the day after and advised to contact my bank regarding tge card used for the purchase. Guess I wont be doing business with HF inline for my remodeling business until they resolve the unfriendly end-user experience. I spend thousands annually for tools and supplies but only experience denial when purchasing from HARBOR FREIGHT.”

Helpful Report

Posted 8 months ago

“I’m in need of a touch up paint sprayer witch on line tells me they are on stock I drove 35 minutes to get to the Kendall store and when I go in to buy the sprayer not only was it not in stock everything else was a mess! Everything was all over the place boxes where open some stuff missing! Mind you this was at about 5:40pm what was the staff doing all day that they could not restock and clean up the mess! I really need to get this item so I stepped up to speck to the manager and explain the situation alhe was very rude and brushed me aside like if I was not going to pay for it! Now I have drive another 30 minutes to go buy this item! Highly disappointed I come here so often! Not anymore!”

Helpful Report

Posted 8 months ago

“Ordered full set of cabinets. All pieces except the least significant piece have been sitting at my local Harbor Freight for two months and they won't release my cabinets without the last piece. No end in sight for this nightmare.”

Helpful Report

Posted 8 months ago

“I recently attempted to return an unopened item. They claimed I received a notice of too many reurns in the past and no further refunds would be allowed. I was never notified of this restriction on my account. This is a poorly managed company and I suggest that buyers considering a purchase from this inferior Chineese outlet reconsider. Furthermore, no one answers their telephone after many attempts.”

Helpful Report

Posted 8 months ago

“Why is it when you don't give your phone number to them at checkout they get a attitude every time this has happen to me alot . I'm going to shop somewhere else my phone number is none of your business”

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Posted 8 months ago

“Harbor Freight should sell fishing supplies. They are the best at " bait and switch". They send emails on specials but when you go the item is not available or it costs more. I have had this happen numerous times. Then try to find anyone with a clue...FORGET IT. Most items are meant to be disposable, don't plan on having anything for a long period, it will not last that long. Fool me once but I am done with this game.”

Helpful Report

Posted 8 months ago

“I like harbor, buy many items. There is one thing that I do not like, I am in line ready to pay and the phone rings, I go to the end of the line. Who is more valuable, the customer with money in hand or the person kicking tires on the phone?”

Helpful Report

Posted 8 months ago

“I would give less than one star if I could I spent $1000 on a generator inverter that fried after two minutes of running and they will not replace it. They suck.”

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Posted 8 months ago

“Tested two obd11 code readers that did not work and was charged a restocking fee because I was not willing to try third time. After being a customerr for over 20 years I will never shop at harbor freight again”

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Posted 8 months ago

“i just bought a dump trailer less then a year ago, and haven’t really used it much. It was stored in my garage all winter and pulled it this spring and the paint is already peeling and one of the tires are falling off. 100% garbage. I wouldn’t recommend buying it to anyone even my worst enemy.”

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Posted 8 months ago

Harbor Freight Tools is rated 1.6 based on 246 reviews