Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.60

1.6 Rating 246 Reviews

13 %

of reviewers recommend Harbor Freight Tools

Company Reviews

Questions

Metrics

1.6

Based on 246 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Harbor Freight Tools 1 star review on 28th December 2024

"BUYER BEWARE! Be careful buying tools from Harbor Freight. They have initiated a ridiculous return policy for defective tool. I bought a Pop Rivet Gun Air Model. It tells you to fill with Hydraulic Fluid. It took 2 people and a vise to open the casing and 30 minutes. Filled it up and closed it. After hooking up the air, it shot the fluid all over my shirt, pants, & part I was working on along with the floor. Not Good. Then I figured out they shorted me the smaller 1\/8\" tip. So when I went to return it, I was told I could only exchange it for another one. so to check it out, the 27 year old manager tried to open the lower filler cap and could not get the cap off another brand new one. I explained that I had been shorted the smaller 1\/8\" tip. We verified that. I asked what was he going to do about the spraying fluid since the gun was identical. I told him I would need to drive 20 minutes back and if it didn't work, then 20 minutes back again each way. By again, even the bottom could not be opened, especially for me at 65 years old. He just shrugged his shoulders. I said I just wanted my money back sine he couldn't supply me a working one. He told me there is now still a 20% restocking fee, even though it can't be restocked. That's $14 of my hard earned money. He would not overwrite that. So I spent over an hour calling corporate only to have them tell me they were going to continue this foolish practice of stealing my money. Then after refusing and asking for a full refund they said they could only give me a gift card for the 20% to go buy more garbage in the store and maybe have another restock fee. I told them if you go to Costco, Walmart, Amazon, etc, they have no questions asked returns, especially when the item is defective and have no alternative. What I want them to answer is \"ARE THEY REALLY GOING TO RESTOCK THIS ITEM EVEN THOUGH IT DON'T WORK? And then sell more of them to some other sucker. I will be returning to the store 1 more time to cancel my membership and get a refund on that. And hopefully not have a 20% restock on that return? I've have been shopping there since they first opened their first stores in California many many years ago. PLEASE THINK TWICE BEFORE BUYING THINGS FROM HARBOR FREIGHT UNTIL THEY CHANGE THEIR WAYS! I am going to do a charge back for the $14 they stole from me. I will not use that stupid $14 gift card. I'll let Citibank deal with that. Money is tight and I have to work many hours to get that money just for them to steal it. THEY DON'T DESERVE MY BUSINESS OR YOURS.\r\nI have included the receipts for you to see."

Harbor Freight Tools 1 star review on 27th October 2024

Jeff Davis

Harbor Freight Tools 1 star review on 2nd September 2024

Anonymous

Harbor Freight Tools 1 star review on 30th August 2024

Thomas Ray

Anonymous

Anonymous // 01/01/2019

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“I found out that there is a hefty restocking fee on any returns. I've never returned anything, but I won't shop there now, in case I DO need to return, I would want all of my money back. Get rid of the restock fee, and I'll return.”

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Posted 10 months ago

“I am giving the company a 1 star review. The store I went to a 2 star review and a second store I went to I will not review, but is relevant to the company review. I noticed on- line that the icon push button 8 inch pliers were finally in stock in my local store, and I went there to purchase them. The pliers were not on the shelf nor was there a display hook for them. I inquired with one of the workers who went in the back to locate them. He came back empty handed and asked for the product number. I pulled up the Harbor Freight site and supplied him with the product number and he looked up on the register. As per the stores inventory system they had four in stock. Since he could not find the pliers they must have been shop lifted is what he said. I did not ask the obvious question, “how there is no place to display them?” So, the guy looked for the pliers the store gets two stars EHT , NJ. The following day I was going one hour from home and there was a bigger and better Harbor Freight Tools store and according to the Hatbor Freight Tools web site the pliers were in-stock there. NOT!!! Like my local store, no place to display either. I did not bother inquiring at this store and did not rate it. However, there is enough to rate Harbor Freight Tools and there web site as zero stars. But the lowest number of stars has to be one star. Can’t say I will never shop there but I was prepared to roll the dice on another item at Harbor Freight and that ain’t happening now - I will Amazon it instead.”

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Posted 10 months ago

“Bought a Union wall safe from Harbor Freight and went past the 90 days but when i went to install it, the instructions were incomplete and didnt even mention the hardware that was used or how to install. You wouldnt have even thought the supplied install instructions was for this safe. So i called Union Safe and the head guy in that dept didnt even understand what the instructions were for-their main guy over that dept! I called and asked if I could bring the merchandise back and manager said yes. When i got there she looked up my account and because it was more than 90 days refused to refund so I told her I was not taking it back and they could resale it! I was so frustrated with this whole ordeal. One star for rating is too much! Im a contractorand have bought a lot of stuff from there. Not anymore! I guess thats why they only have 1 1/2 stars on Google reviews! I walked out! And they wont even wink at reselling it and making proofit off customer. Btw, there customer service was no better!”

Helpful Report

Posted 10 months ago

“Store worker told me they did not sell battery load tester that other people asked for them well they do Viking 6/12 volt tester he did not even help look for it”

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Posted 10 months ago

“I purchased a Hercules rotary hammer drill and I used it one time. It ran properly for approximately 1 minute before it stop hammering and I have a new bit that is jammed in the drill and will not released. There is only a 90 day warranty on their tools unless you purchase an extended warranty. Long story short, you get what you pay for. Don't buy cheap tools if you plan on working with them.”

Helpful Report

Posted 10 months ago

“Poor trained employee and trainer both, one failed to traine the other failed to ask for help.i ordered am in store trailer the trainer came out had the trainee stamp a title for the trailer the trainee failed to stamp the titile in the right place i state to the trainner she does not know what she is doing the trainner said somthing about her foot and a affitdavid its best to watch the video let her behaver speak for it self the trainer should be fired ,el paso tx store on americas”

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Posted 10 months ago

“When I was there, at the Duluth Hwy location I got interrogated about my return by the cashier Kayla however, I noticed the man next to me didn’t get questioned at all, he was doing a return as well. Certain staff need to do better on there customer service skills. Very unprofessional Customer service like another review, said could be a race thing.”

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Posted 11 months ago

“Don't waste your time, and remember you get what you pay for!! In addition their coupons are bogus.”

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Posted 11 months ago

“It's been awhile since I shopped in my local store. I felt that they don't want my kind in the store. They were very friendly with the other people in the store, laughing and joking around. I waited patiently in line for about 8 minutes, when it was my turn, I didn't get greeted, no eye contact and no thank you after the sale was done. I went back a month later and still same response. It's been awhile since I shopped so I decided to go there today and when I went in I saw 2 sales people standing at 2 register talking. I wasn't greeted and the stares I received made me want to walk. So everywhere I went today I asked People of Color about Their experience shopping at Harbor Freight and they said the same thing. They were treated like they didn't belong there. A few Men of color said they tried to apply for a job there and was told that they were not hiring. But why do they have a sign in the window saying they are hiring. I'm unsubscribing from Their email and text. I WILL NOT be doing business with them anymore. EVER!!!!”

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Posted 11 months ago

“The cashier was not nice they have attitude can't even look at u in north myrtle.”

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Posted 11 months ago

“I have basically stopped buying tools from them I needed a ball joint separator their cost $89 on line Amazon $41 and that is why I don’t shop very often there anymore I got basically same kit for half the cost. (I have no problem waiting 2days for it at that price ). Everything they sell has doubled in cost I under inflation but it has not gone up that much everyone is jacking prices up. Sorry harbor freight but you were a great place to shop at one time. And I think the bargains you had are gone now I spend a few dollars more and I get a lot better longevity on power tools”

Helpful Report

Posted 11 months ago

“Bought a 212 cc predator pump, March 2021. Used very little. The engine is junk now. Buyer beware, unless you have 200 dollars to burn. Thought it was carb., it’s the engine, that’s bad. Ordered carb, to find out ,it’s on backorder, 12 weeks, if then. Cancelled the order. The predator is junk, I even bought a newer one, 300 , now. Until I could fix the old one. What a mistake. You live and learn. I’m 71. Things aren’t like they were 30 years ago. Only business that steal from the consumer, are surviving. I buy what I can on social security, health reasons caused me to leave the work force early, just to have my money stolen after bad purchases. The old saying, you get what you pay for.”

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Posted 11 months ago

“A few years ago, I bought a Hercules HE74 12" sliding compound miter saw, and I am very pleased with it. It replaced a similar but 10" Makita, so it was a hard act to follow. However, it has proved more capable in every feature, and the laser line enables easier accurate cuts. I use it more than any of my other power tools. For the serious DIYer, it is an impressive tool, and very good value.”

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Posted 11 months ago

“There tools are junk”

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Posted 11 months ago

“I paid for a 4 gallon oil free fortress air compressor for framing. The manager swore up and down this would compete with metabo Tank. Well. I've used it for one day and I can't even shoot 6 nails that can sink. I called them and they are Still taking 20% restock fee even though they Misslead me into a bad purchase. Do NOT buy anything from harbor freight”

Helpful Report

Posted 11 months ago

“I was to receive a 225 piece tool set back in November and still have not received it. Comp[any will not respond to calls or emails. I think the company is trying to scam me. Be very wary of this company.”

Helpful Report

Posted 1 year ago

“Horrible customer service. It takes weeks to get any kind of a response. I finally received my gift card via email only to have them cancel after I gave it as a gift! Worst experience! I will never buy anything from this company!”

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Posted 1 year ago

“Only 1 cashier. The line was very long. They have really changed in customer service. No more going back there. This was congress and Lake Worthless.”

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Posted 1 year ago

“Purchased Viking car jump starter. Never used it until recently and discovered it did not work. I kept it charged as per instructions. Only buy hand tools from them and be choosy about those! They would not give me anything on the item. Wasted $80.00!”

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Posted 1 year ago

“In Nov. of 2020 I purchased a Viking lithium battery car jumper and charged it as the instructions stated. It stayed in the car until last month when I needed it. It would not work at all! I then charged it (it had lost all charge in less than a month). I tried to return it but discovered that I was out of luck because 90 days had long gone. The store would do nothing at all except say I'm sorry. I would have accepted a lot less than I paid in store credit. DO NOT BUY A VIKING PRODUCT!!!”

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Posted 1 year ago

Harbor Freight Tools is rated 1.6 based on 246 reviews