Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.68

1.7 Rating 285 Reviews

15 %

of reviewers recommend Harbor Freight Tools

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Metrics

1.7

Based on 285 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Harbor Freight Tools 5 star review on 13th March 2025

Luftwolf

Harbor Freight Tools 1 star review on 28th December 2024

"BUYER BEWARE! Be careful buying tools from Harbor Freight. They have initiated a ridiculous return policy for defective tool. I bought a Pop Rivet Gun Air Model. It tells you to fill with Hydraulic Fluid. It took 2 people and a vise to open the casing and 30 minutes. Filled it up and closed it. After hooking up the air, it shot the fluid all over my shirt, pants, & part I was working on along with the floor. Not Good. Then I figured out they shorted me the smaller 1\/8\" tip. So when I went to return it, I was told I could only exchange it for another one. so to check it out, the 27 year old manager tried to open the lower filler cap and could not get the cap off another brand new one. I explained that I had been shorted the smaller 1\/8\" tip. We verified that. I asked what was he going to do about the spraying fluid since the gun was identical. I told him I would need to drive 20 minutes back and if it didn't work, then 20 minutes back again each way. By again, even the bottom could not be opened, especially for me at 65 years old. He just shrugged his shoulders. I said I just wanted my money back sine he couldn't supply me a working one. He told me there is now still a 20% restocking fee, even though it can't be restocked. That's $14 of my hard earned money. He would not overwrite that. So I spent over an hour calling corporate only to have them tell me they were going to continue this foolish practice of stealing my money. Then after refusing and asking for a full refund they said they could only give me a gift card for the 20% to go buy more garbage in the store and maybe have another restock fee. I told them if you go to Costco, Walmart, Amazon, etc, they have no questions asked returns, especially when the item is defective and have no alternative. What I want them to answer is \"ARE THEY REALLY GOING TO RESTOCK THIS ITEM EVEN THOUGH IT DON'T WORK? And then sell more of them to some other sucker. I will be returning to the store 1 more time to cancel my membership and get a refund on that. And hopefully not have a 20% restock on that return? I've have been shopping there since they first opened their first stores in California many many years ago. PLEASE THINK TWICE BEFORE BUYING THINGS FROM HARBOR FREIGHT UNTIL THEY CHANGE THEIR WAYS! I am going to do a charge back for the $14 they stole from me. I will not use that stupid $14 gift card. I'll let Citibank deal with that. Money is tight and I have to work many hours to get that money just for them to steal it. THEY DON'T DESERVE MY BUSINESS OR YOURS.\r\nI have included the receipts for you to see."

Harbor Freight Tools 1 star review on 27th October 2024

Jeff Davis

Harbor Freight Tools 1 star review on 2nd September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought an Automotive Battery Charger about a year ago. I used it once to charge a Toyota Camry Battery and it worked fine. It’s been stored in my garage on a shelf in the original box since then. Today I needed it again and it’s Dead ( no power light .). I called Harbor Freight and they sorry can’t do anything for you. I’m my opinion that’s Bad Customer Service and I will not buy or Recommend Harbor Freight Electric or Battery Power Tools any longer.”

Helpful Report

Posted 1 year ago

“They advertise this trailer, that is on the floor visually. Online, it statws that the store has the item available. But when you ask about it. They can't sell it, cant order it, don't know when/if its coming in. Yet they continue to advertise a trailer.”

Helpful Report

Posted 1 year ago

“Their system is out of date their mailing system between harbor freight and fed x match's perfect for a four day mail order that taken two weeks and still has not came i don't plan on ordering again off them it's really odd I ordered from Florida a day later than harbor freight 175 miles father that order came last Friday by UPS thanks harbor freight buy no thank you to your messed up mailing process I buy elsewhere!”

Helpful Report

Posted 1 year ago

“Your 90 day policy is ridiculous. My Husband bought a spray gun to paint our house and was told by the person he hired that it would not work. I took it back a few days past the 90 days and was told that they were not able to do anything about it. They couldn't even give us credit for it. Now I'm stuck with an $80 spray gun. It's never been used. Still in box which was never opened. Was not aware of your policy. But for sure, I will never buy anything here again 😡”

Harbor Freight Tools 1 star review on 5th April 2024

Helpful Report

Posted 1 year ago

“Bought a bauer drain auger (1724e-b) some time ago and cable broke, while I was able to purchase a new cable the drum cable also should be replaced but harbor freight doesn't offer a drum cable replacement which pretty much renders this machine useless , so why should anybody buy harbor freight if replacement parts are an issue, very unhappy customer”

Helpful Report

Posted 1 year ago

“Bought a hydrostar drain auger around 3 or 4 months ago, it was priced 3 to 4 hundred can't remember, first it was missing foot switch, bought a new one, motor is junk , took belt off hand spun motor barely moves, never buy there garbage, my opinion, there just a rip off”

Helpful Report

Posted 1 year ago

“I bought a battery charger for 60 dollars. It didn't work. Couldn't return it due to their policy. Never buy anything that needs power there.”

Helpful Report

Posted 1 year ago

“DO NOT buy there pesticide sprayer. They don’t work and as soon as you open them they won’t accept them back,that’s why there alway taped up. Don’t recommend them at all…you will regret it”

Helpful Report

Posted 1 year ago

“If you need to return something they make it difficult and time consuming. I bought a hand spray pump for a birthday gift. Without asking any questions they referred me to a website for returns telling for the safety of their store they needed my email address to process an RMA. Save time and aggravation and buy somewhere else. I would give this customer service a negative 5 if I could”

Helpful Report

Posted 1 year ago

“Bought a belt sander Thursday afternoon last week and wanted to place the order before the Easter holiday weekend. On Friday I went back onto the site to look at the belt sander once again and to read about all the features and look more closely at it and I see that they were offering a 15% coupon no exemptions through the holiday weekend. I called customer service explain to them and they told me they would not be able to help me that I would have to wait for the item to be shipped I would have to refuse it or take it back to the store for my refund, and just order another one at the sale price. Monday morning I now come on to the website to see what is going on with my order and I see that it's still processing they haven't even processed the order yet, but they tell me that they can't apply the 15% coupon, and they're not able to help me. Well this is the first and last time that I buy anything from Harbor freight. Be warned, they are of no help to their customers.”

Helpful Report

Posted 1 year ago

“Went to harbor freight for my first time I got a flyer and a mail and they were having some sales I went and bought an item that was on sale and took it up to the counter with a few other pieces of merchandise and they rang it up and it came up wrong I explained to the lady that that was on sale she looked it up and said oh yes it is on sale but you have to be a member for $29 to get the sale price there was nothing the flyers that said I had to be a member or on the sticker on the shelf what a lousy lousy deal won't go there again”

Helpful Report

Posted 1 year ago

“I was waiting for 30 minutes to pay and they never called me because the cashiers were talking?”

Helpful Report

Posted 1 year ago

“Walk into Harbor freight looking for a Roll cab toolbox. Come to find out they don’t stock them you have to order them. OK place the order on 1/17/24 And was given and unreasonable the delivery time of 3/3/24 but said hey, I want it I’ll order it and wait that date came and went here. It is 3/26/24 no email the rep at the store said “ there’s nothing we can do about it it’s third-party” - wow great customer service now I know why you’re stocking shelves”

Helpful Report

Posted 1 year ago

“Horrible company that has lousy customer service!!! Bought a many THOUSANDS of DOLLARS ICON TOOL CHEST AND CABINETS - and was told it would be assembled, and delivery would put it where we wanted it. It took 5 MONTHS to get it and the delivery people dropped off 10 boxes at least and left. DO NOT BUY THE ICON TOOL CHESTS AND SHELVES UNLESS YOU PLAN ON SPENDING A MONTH SETTING IT UP!”

Helpful Report

Posted 1 year ago

“Shipping is woefully slow, even though you pay for it, almost 10 days for two small items Quality sucks and there are cheap Chinese knock off which we all know everyone sells now Never buying from them again”

Helpful Report

Posted 1 year ago

“Won’t shop here again had a 9 drawer roll cart on hold in my name in Joplin and they sold it out from under me……”

Helpful Report

Posted 1 year ago

“I didn't have so much about experience with some of the tools but rather with management they're very nice when you want to purchase something but when you have to return something they are not very happy with it and rude I have to drive all the way to the Hesperia store to make a return with the store in Victorville is horrible and I will never shop there again”

Helpful Report

Posted 1 year ago

“This company is going to fail if they keep using FedEx and FedEx smartpost. I waited a month after 3 reshipments. I still don't have my package.”

Helpful Report

Posted 1 year ago

“I asked a store associate to help locate an item to be purchased. He was extremely rude and arrogant! I will not shop in this store again. Previously I'd always been satisfied with Store personnel and products .”

Helpful Report

Posted 1 year ago

“Bought battery charger and it did not even come on, when I returned it clerk asked if it was used ind I said I tryed but it wouldn’t come on. I was charged $8 for returning it, I could see if someone brings back something that works and then returns it maybe they used it first, but when something is defective I don’t thing there should be restocking fee it isn’t going to be restocked it’s going to be returned to manufacturer and I bet if they charged you a restocking fee you wouldn’t be buying from them”

Helpful Report

Posted 1 year ago

Harbor Freight Tools is rated 1.7 based on 285 reviews