Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.68

1.7 Rating 281 Reviews

15 %

of reviewers recommend Harbor Freight Tools

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Metrics

1.7

Based on 281 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We’ve been using Harbor Freight tools and equipment at the shop for quite some time. Their air impacts (4 currently in service), the premium top tier jacks(7 currently in service,1 has failed) and hand held cordless tools(12 currently in service) have impressed me with their power, durability, reliability and price. The impact tools and cordless tools have a 90 day warranty and you can purchase additional warranty at time of purchase. No issue here, it’s all up front, plain as day. Meanwhile the Dayton premium quality jack has a 3 year warranty. It’s in the owners manual and printed information. I’d swear I’ve turned one in once during the warranty period and had it replaced with on issue. UNTIL THIS MORNING. I took one that no longer works for replacement. Oh no, direct replacement at the store is only covered for 90 days, after that it’s a manufacturer warranty and you must deal directly with their office in CA. I can imagine how that’s going to work out.”

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Posted 3 weeks ago

“Not sure who your marketing rep is?? Have you watched your latest commercial?? The sky is bright blue not a cloud in the sky and sun is shining bright. Kicker the parking lot is wet and a very expensive old school Ford Bronco comes in with the rag top windows roll up. Who would drive a vehicle that in the rain with the windows off”

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Posted 3 months ago

“The price marked on items is membership cost. It is not clearly labeled membership cost. I bought a few items i thought were 1.99. I got to the register and then checked my receipt. i was charged $3.28 When i pointed out to the clerk there was an error he immediately stated "ohh you didn't get the membership price". So they know they are mismarking the prices for members. I think this is illegal. Prices clearly need t be marked.”

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Posted 4 months ago

“I'm not happy with HF , I wanted to purchase a mini tool box at FULL PRICE ,but I told they were pulled off the floor , and peering in their backroom , I seen a pallet full of them , I know they want to cater to the Black Friday Ad , but I drove 20 miles based on your online page , it says in store only , but they don't have any on the sales floor, NOT FAIR to us customers, especially since I had to drive 15 miles to the store , SHAME ON YOU HARBOR FREIGHT”

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Posted 5 months ago

“Your female clerks must be beyond helping customers they just stand there with their thumb up their rear end”

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Posted 5 months ago

“I was trying to buy a 13,000 watt Tri-fuel Generator, two stores had partially mutilated box's and blamed it on shipping?. One Box at Seakonk. MA has a whole corner section from top to bottom ripped out, I cancelled my order, and am now leaning towards Costco's Tri-Fuel unit. Poor employee attitudes! If true, shipping issues (truck issues?) your VP in charge should be fired for neglect and incompetence! Fix it!!!!”

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Posted 5 months ago

“I purchased the 1500 lb motorcycle jack. Granted Ive owned it now for a few years, but only used it three times. When I attempted to use it this morning I realized It was bent. My bike weighs only about 800 lbs. I attempted to upload photos but this site said I needed to contact support.”

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Posted 7 months ago

“Bought a nail gun with warranty. It did not do what I needed it to so I took it back for a refund. I was charged a restocking fee of nearly $50 for a tool that was not used and only in my possession for about 3 hrs. I was not told at purchase that there would be a restocking fee and the manager Scott at the Carrollton Ga store wasn’t very nice. It seemed he got aggravated when I questioned the policy and said I was not told of this at purchase. He actually said yes you were but he wasn’t there when I paid the lady. He acted like I was lying. I just needed him to explain this without acting like I was stupid or him getting an attitude. I’m a very loyal and frequent customer at this location.”

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Posted 8 months ago

“They talk me in to joining the club before I joined the club. I was getting emails every other day since I joined the club. I have not received one email.”

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Posted 9 months ago

“I purchased a powerwasher and the item was defective upon returning it I was charged $39.99 restocking fee why am I paying to restock a defective item? Maybe I should charge them for my time to return the item. I called and left a VM for the DM but have yet to hear from anyone. So beware if they sell you defective tools you pay to restock them.”

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Posted 10 months ago

“This is a follow-up to my review of the Credit Card that HF did not seem to be able to refund for the ICON tool boxes they cancelled on me. Since my bank would still be trying to figure how how to do a dispute, I decided to lodge a complaint with BBB. The BBB is where to go if you have a legitimate dispute and have kept track of all the calls and other communication pertaining to the issue. BBB said they will notify HF within 48 hours which they did. Within that 48 hours I received an email notice from HF (Ca. HQ.) that my CC would be credited the for the funds, and also received two phone calls indicating the same. Interesting thing is; my card was credited within 24 hours? That is something that usually takes 4-5 days? Plus HF did send me a gift card for $50, which is appreciated. Also, i do believe that mngrs Dave and Stephanie were really trying to help but they were hampered by incompetence by folks elsewhere. The bright spot at the Superstition Springs store in Mesa is Alex.”

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Posted 11 months ago

“I went to your store in Brownsville tx, I love your store is like kid in a candy store for me but what happened I never had a problem with none of the employees or the previous manager , but the lady that is your manager now, is very rude and she didn’t let me of the employee tat want to help me, having like four employees I ask about 4 times I even got in line to get the help but she refused to let anybody help me, I didn’t get what I wanted so I pay for what I had, and I told the employee that I was going to complain and he said I already looking for another job because of her and I would appreciate if you can do something about it, so that I don’t have to go all the way to Harlingen because I am not going back till you please get a new manager, thank you, my name is Jorge Hinojosa and I always go there for tools,so please do something about it.”

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Posted 1 year ago

“I am there every day it seems buying one thing or another, and even belong to their inside track club but am very disappointed because I purchased a lynxx battery operated extension chain saw and now batteries are no longer available for them. It seems that every once and a while they discontinue there brands and change them so they are absolete. For certain things much. Etter off getting a Dewalt or other name vrand”

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Posted 1 year ago

“Purchased Viking car jump starter. Never used it until recently and discovered it did not work. I kept it charged as per instructions. Only buy hand tools from them and be choosy about those! They would not give me anything on the item. Wasted $80.00!”

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Posted 1 year ago

“Harbor Freight sent me a Father’s Day coupon for 20% off any one item, but when I tried to use it to to buy a shop vac I was told the coupon can’t be used for that.”

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Posted 1 year ago

“Loyal Predator 3500 inverter generator until recent. I purchased my first Predator a few years back. Great machine, quiet, and did what the reviews said it could do. The bonus I thought is how well Predator design was when doing maintenance (oil change, filter, spark plug, and so on) Easy, quick and well thought out. Very impressed and well thought out. Than I purchased another two 3500's this last year. They changed the design surrounding maintenance. They added a 2in hose to the oil drain area where the previous 3500 simply had a bolt. Unscrew it and the oil drained out the bottom by why of a rubber funnel. I remember the first time I changed the oil I thought is that all there is to this. Got it done in five minutes, note I use the machine frequently so I change the oil frequently. The hose idea doesn't work, barely drips out and makes a hell of a mess. You have to literally tip the machine in order for it to drain at all. Hu? doesn't make sense, also when tipping it it barely comes out. Plus the hose can only go sideways, that's why you have to tip it. isn't long enough to even get over the lip of the cover so you have to tip the machine to get it to come out. Oh, then, for the dipstick, they cheapened it to, tried to screw it back in after the oil change and nearly stripped it. Minutes later and with a few cus words I got it threaded correctly enough to get back one. Eventually I ended up stripping one of them. Note, if this happens lots of luck getting a new dipstick. Went to website for parts, finding that you have to order additional parts in order to get the dipstick. Cost to you around $80.00 for a $5.00 dipstick. Absolutely terrible. My question to Predator is why did you mess with such a good thing. The bolt worked so easy, took me less than five minutes to change oil for this machine and as much as I run it I change the oil frequently. Oh and another funny about this is you put a screw on the door that leads to the oil change. When prior you had a plastic hand screw to open this. Really, ha. I'm afraid to try and do the other maintenance pieces as I'm sure I will unfold further shortcuts and changes made to cheapen up the generator. Ya saved a few bucks and caused headaches for those who run these machines. Now is this all worth it to complain about this when the machine seems to be working ok. It is, because whoever had the bright idea of doing these changes obviously never works on anything mechanical. Guys like and truly appreciate when you have to fix or do maintenance on something that its easy. Ya had that, so sometime, just leave a good thing alone. Oh lastly and what's funny is how when you go out on Youtube to see how to change the oil on this model, there isn't even one that shows it with these changes. I looked because I thought I truly was missing something. Thought I might have missed the obvious. I didn't...”

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Posted 2 years ago

Harbor Freight Tools is rated 1.7 based on 281 reviews