Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.68

1.7 Rating 281 Reviews

15 %

of reviewers recommend Harbor Freight Tools

Company Reviews

Questions

Metrics

1.7

Based on 281 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Harbor Freight Tools made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The prices are good BUT, they have a tendency to change suppliers and not be able to get parts,then you're stuck with a set of power yard tools that you can't get a battery for,warning, warning, warning!!!”

Helpful Report

Posted 3 months ago

“BUYER BEWARE!!! I will say the staff was great, helpful and nice. However I am not happy with the cashier charging me a membership fee of $29.95 without even asking us if we wanted to be a member or explaining anything to us about it. She just charged us the fee. Looking at the receipt on our way home we noticed this charge. I called to ask what it was for and they explained it to me. We never approved this! I asked for a refund but they wouldn’t refund me over the phone so I had to go back to the store 30 minutes there and 30 minutes home to get my refund. Not a happy customer! She was sneaky!”

Helpful Report

Posted 5 months ago

“I like them but recently they wouldn’t honor a coupon that members got for 45%off. Said it was an error. Should have been 15% off. I think they should have honored since it was their mistake.”

Helpful Report

Posted 7 months ago

“My Load Master utility tool box was bought three weeks ago in Clifton Park NY. In outfitting my trailer I have purchased hitch locks and more, I need three keys. With the exception of Harbor Freight it was easy to order a third key. Not so with Harbor Freight. The store manager was sympathetic, he told me to call corporate service department replacement parts. They do not handle spare keys. You could go to HD or LO. Nada. Leaving me with two options. Go to a small key shop $$ or order a better lock. The harbor freight lock is flimsy so replacement may be the best route. Sorry Harbor Freight, your customer service sucks.”

Helpful Report

Posted 10 months ago

“I've just got a question? If a product is on clearance and the display is the only one left. Now why is it they don't want to sell the display? And maybe I'm always looking from a common sense point of view. I had a manger tell me he couldn't sell the display because more might come in. And I'm thinking " then when more comes in take one out of the box and put on display...! Is it that hard to do something so simple? Went to buy a gun 3 weeks ago in Morganton at Rural King. Drove 30minutes one way and they refused to sell me a pistol. Because on my NC license it has (St) for street! On my gun permit it had (Street) spelled out! There's a scientific reason why they do that. It's called space! No not up in the sky or between your ears. There's very little space on the license to print everything... And the manager said it was wrong and would not sell me a gun. No common sense inexcusable idiot! There every where and they are Losing Business! Mine... What ever become of *Customer Satisfaction Guaranteed? And I was starting to like shopping HF!”

Helpful Report

Posted 2 years ago

Harbor Freight Tools is rated 1.7 based on 281 reviews